Locking Out The Console Operator; Recalling The Console Operator - Avaya definity Operation Manual

Handling multiple-party calls

Locking out the console operator

Your system manager programs the console to prevent you from reentering a
multi-party call that you initiated. Parties on these calls, however, can contact you.
Example
Widgets Inc. is undergoing a merger. Company president Randy Foxworthy
requests numerous conference calls to discuss highly confidential information. To
protect the confidentiality of the conversations, the system manager, Kelly
Ratliffe, programs the console with Attendant Lockout. Because no one can enter
the conference call, Randy can conduct his calls with guaranteed privacy.
Feature name
Attendant Lockout
Procedures
Your system manager programs this feature into your console to work
automatically. If you try to reenter the call, the Hold lamp for this call:
1. Flutters for 2 seconds
2. Returns to a solid, lighted state

Recalling the console operator

System users who are on multi-party calls that are held at the console can recall
you for assistance. You must explain to the users on the held call how to recall
you.
Example
Robert Planter, vice president of public relations, is on a conference call with
musician, Larry Browning, and stand-up comedian, Cindy Wittner, to plan for a
community fund-raising event. Robert wants Larry and Cindy to present their
ideas to coworker Jay Winstead so Robert calls Pat to add Jay to the call.
Feature name
Attendant Recall
Issue 5 July 2001 37