Split Swap - Avaya definity Operation Manual

Using the features
Procedures
To notify callers that the party they called is busy:
1. Press the
2. Inform the caller that the called extension is busy, and that their call is
waiting to be answered.
3. Press the
4. One of the following options occurs:

Split Swap

You can alternate between active and split calls by pressing the
This operation happens only if you have a split call and an active call, and both
calls are in the talking state. If you press the
states (for example, dialing, ringing states, and so forth), then the split swap
operation is denied. For outgoing trunk calls, the state of the trunk is considered to
be in talking state once the trunk is cut-through or the trunk answer supervision
timer times out.
The button lamp remains lit during the split swap operation and the
SPLIT
button lamp flutters if the split swap operation is denied. The
stays off during the split swap operation.
During the split swap operation, if you:
press the
presses of the
press the
connected.
press the
and the connected call is put on hold.
press the
joins with you as the active call.
50 DEFINITY ECS Console Operations
button. The called party hears a call-waiting ringback tone.
SPLIT
button.
RELEASE
The call automatically rings through when the busy line becomes
available.
If the line does not become available within the time preset by your
system manager, the call rings back to you. To try to transfer again,
repeat steps 1 through 3.
button, then all parties are joined in conference and further
SPLIT
button or the
SPLIT
button, then the active call and the split call are
RELEASE
button, then the active call and the split call are connected,
HOLD
button, then the active will drops and the split away party
CANCEL

SPLIT SWAP

button during non-talking
SPLIT SWAP
SPLIT SWAP
button are denied.
SPLIT SWAP
button.
SPLIT
lamp