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Feature Guide

Hybrid IP-PBX
KX-TDA100D
Model No.
Thank you for purchasing a Panasonic Hybrid IP-PBX.
Please read this manual carefully before using this product and save this manual for future use.
KX-TDA100D: PDMPR Software File Version 5.1000 or later

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Table of Contents

   Related Manuals for Panasonic KX-TDA100D

   Summary of Contents for Panasonic KX-TDA100D

  • Page 1: Feature Guide

    Feature Guide Hybrid IP-PBX KX-TDA100D Model No. Thank you for purchasing a Panasonic Hybrid IP-PBX. Please read this manual carefully before using this product and save this manual for future use. KX-TDA100D: PDMPR Software File Version 5.1000 or later...
  • Page 2: About The Other Manuals

    About this Feature Guide This Feature Guide is designed to serve as an overall feature reference for the Panasonic Hybrid IP-PBX. It explains what this PBX can do, and how to obtain the most out of its many features and facilities.
  • Page 3: Safety Notices

    • Pan-European Integrated Services Digital Network (ISDN) using ISDN primary rate access • ONP 2048 kbit/s digital structured leased lines (D2048S) Panasonic System Networks Co., Ltd. declares that this equipment is in compliance with the essential requirements and other relevant provisions of Radio & Telecommunications Terminal Equipment (R&TTE) Directive 1999/5/EC.
  • Page 4 Introduction • Throughout this manual, PT displays and other displays are shown in English. Other languages may be available, depending on the country or area. • In this manual, model number suffixes (e.g., KX-TDA100DCE) are omitted unless necessary. • All system programming can be performed through PC programming (® 2.3.1 PC Programming). However, only a subset can be performed through PT programming (®...
  • Page 5: List Of Abbreviations

    List of Abbreviations List of Abbreviations Class of Service Automated Attendant Calling Party Control Automatic Call Distribution Cell Station Automatic Number Identification Call Transfer—by ISDN Advice of Charge Computer Telephony Integration Automatic Route Selection Direct Dialling In Background Music Direct Inward Dialling Basic Rate Interface Direct In Line DISA...
  • Page 6 List of Abbreviations Point-to-Point Incoming Call Distribution Primary Rate Interface IP-PT IP Proprietary Telephone Portable Station IRNA Intercept Routing—No Answer Proprietary Telephone ISDN Integrated Services Digital Network S-CO Single-CO L-CO Loop-CO Secondary Directory Number Live Call Screening Session Initiation Protocol Light Emitting Diode Single Line Telephone SMDR...
  • Page 7 List of Abbreviations Voice Processing System EXtra Device Port Feature Guide...
  • Page 8: Table Of Contents

    Table of Contents Table of Contents 1 Call Handling Features ................13 Incoming Call Features ....................14 1.1.1 Incoming Trunk Call Features ..................14 1.1.1.1 Incoming Trunk Call Features—SUMMARY ...............14 1.1.1.2 Direct In Line (DIL) ......................17 1.1.1.3 Direct Inward Dialling (DID)/Direct Dialling In (DDI) ............19 1.1.1.4 Multiple Subscriber Number (MSN) Ringing Service ...........22 1.1.1.5...
  • Page 9 Table of Contents 1.5.4.8 Host PBX Access Code (Access Code to the Telephone Company from a Host PBX) ..........................85 1.5.4.9 Special Carrier Access Code ..................87 1.5.5 Seizing a Line Features ....................88 1.5.5.1 Seizing a Line Features—SUMMARY .................88 1.5.5.2 Line Preference—Outgoing ..................89 1.5.5.3 Trunk Access .......................90 Memory Dialling Features ....................92...
  • Page 10 Table of Contents 1.13.4 Music on Hold .......................152 1.14 Conference Features ....................154 1.14.1 Conference Features ....................154 1.14.1.1 Conference Features—SUMMARY ................154 1.14.1.2 Conference ........................155 1.14.1.3 Privacy Release ......................156 1.15 Paging Features ......................157 1.15.1 Paging ..........................157 1.16 Broadcasting Features ....................159 1.16.1 Broadcasting ........................159 1.17 Optional Device Features .....................161 1.17.1...
  • Page 11 Table of Contents 1.25.1 Portable Station (PS) Connection ................244 1.25.2 PS Ring Group ......................246 1.25.3 PS Directory .........................249 1.25.4 PS Feature Buttons ......................250 1.25.5 Wireless XDP Parallel Mode ..................251 1.25.6 Virtual PS ........................253 1.26 Administrative Information Features ................255 1.26.1 Station Message Detail Recording (SMDR) ..............255 1.26.2 Printing Message ......................262 1.26.3...
  • Page 12 Table of Contents 2.2.6 Manager Features ......................344 System Data Control .....................346 2.3.1 PC Programming ......................346 2.3.2 PT Programming ......................348 2.3.3 Password Security ......................349 2.3.4 Quick Setup ........................351 2.3.5 Automatic Setup ......................352 2.3.6 Flexible Numbering/Fixed Numbering ................353 2.3.7 Floating Extension ......................359 2.3.8 Software Upgrading ......................361 Fault Recovery/Diagnostics ..................362...
  • Page 13: Call Handling Features

    Section 1 Call Handling Features Feature Guide...
  • Page 14: Incoming Call Features

    1.1.1 Incoming Trunk Call Features 1.1 Incoming Call Features 1.1.1 Incoming Trunk Call Features 1.1.1.1 Incoming Trunk Call Features—SUMMARY Description Incoming calls via a trunk (public line) are distributed to their destinations according to one of several distribution methods. Available Networking Type for Each Optional Trunk Card Type Each trunk port of an optional trunk card can be assigned a networking type: Public, Private, or VPN (Virtual Private Network).
  • Page 15 1.1.1 Incoming Trunk Call Features Method Description & Reference Direct In Line (DIL) Directs a call to a preprogrammed single destination (e.g., the operator). ® 1.1.1.2 Direct In Line (DIL) Direct Inward Dialling (DID) Directs a call with a DID number from a DID line to a preprogrammed destination.
  • Page 16 1.1.1 Incoming Trunk Call Features Available Destinations Destination Availability Wired Extension (PT/SLT/ISDN Extension/T1-OPX) ü ü Incoming Call Distribution Group ü PS Ring Group ü Floating Extension no. for SVM ü VM Group (DTMF/DPT) ü External Pager (TAFAS) ü DISA ü Analogue/ISDN Remote Maintenance ü...
  • Page 17: Direct In Line (dil)

    1.1.1 Incoming Trunk Call Features 1.1.1.2 Direct In Line (DIL) Description Provides automatic direction of an incoming trunk call to a preprogrammed destination. Each trunk has a destination for each time mode (day/lunch/break/night). [Method Flowchart] A trunk call is received. Does the call have its CLI* information and is CLI mode enabled for the trunk and the time mode?
  • Page 18 1.1.1 Incoming Trunk Call Features Note Tenant number and VM trunk group number can also be assigned in the DIL table. Tenant number is used to determine the time mode (day/lunch/break/night) for the corresponding trunk. VM trunk group number is used in Voice Mail DPT (Digital) Integration. Explanation: If a trunk call is received from trunk 01;...
  • Page 19: Direct Inward Dialling (did)/direct Dialling In (ddi)

    1.1.1 Incoming Trunk Call Features 1.1.1.3 Direct Inward Dialling (DID)/Direct Dialling In (DDI) Description Provides automatic direction of an incoming call with a DID/DDI number to a preprogrammed destination. Each DID/DDI number has a destination for each time mode (day/lunch/break/night). Incoming calls with DID/DDI numbers that match extension numbers at this PBX will be sent to the corresponding extension.
  • Page 20 1.1.1 Incoming Trunk Call Features Destination Location Name Lunch Lunch 0001 123-4567 John Enable Disable White 0002 123-2468 Enable Disable Smith 0003 123-456 Enable Disable company ® [451] DID Number ® [452] DID Name ® [453] DID Destination Note Tenant number and VM trunk group number can also be assigned in the DID/DDI table. Tenant number is used to determine the time mode (day/lunch/break/night) for the corresponding DID/DDI number.
  • Page 21 1.1.1 Incoming Trunk Call Features received number matches several entries in the table, the call is directed to the destination of the first matching entry. [Example] If a call is received in Lunch mode; Received Number Destination Explanation 123-4567 Extn. 100 The PBX finds the match in location 0001 in the table after receiving "7".
  • Page 22: Multiple Subscriber Number (msn) Ringing Service

    1.1.1 Incoming Trunk Call Features 1.1.1.4 Multiple Subscriber Number (MSN) Ringing Service Description Provides automatic direction of an incoming ISDN-BRI (Basic Rate Interface) line call with an MSN to a preprogrammed destination. One ISDN-BRI port can support a maximum of 10 MSNs. Each MSN has a destination for each time mode (day/lunch/break/night).
  • Page 23 1.1.1 Incoming Trunk Call Features Destination Location Name Lunch Lunch 123- Enable Disable 4567 Company 123- Enable Disable 2468 Company Note Tenant number and VM trunk group number can also be assigned in the MSN table. Tenant number is used to determine the time mode (day/lunch/break/night) for the corresponding MSN. VM trunk group number is used in Voice Mail DPT (Digital) Integration.
  • Page 24 1.1.1 Incoming Trunk Call Features Feature Guide References 1.1.1.5 Calling Line Identification (CLI) Distribution 2.2.3 Tenant Service 2.2.4 Time Service 3.1 Capacity of System Resources Feature Guide...
  • Page 25: Calling Line Identification (cli) Distribution

    1.1.1 Incoming Trunk Call Features 1.1.1.5 Calling Line Identification (CLI) Distribution Description Directs an incoming trunk call to a preprogrammed destination when the caller’s identification number (e.g., Caller ID) matches the number in the System Speed Dialling Table that is used as the Caller ID Table. Each Caller ID number (telephone number for each System Speed Dialling number) can have its own destination.
  • Page 26 1.1.1 Incoming Trunk Call Features The Caller ID number is used after modification by the Automatic Caller ID Number Modification. (® 1.18.1 Caller ID) PT Programming Manual References [001] System Speed Dialling Number [002] System Speed Dialling Name Feature Guide References 1.1.1.2 Direct In Line (DIL) 1.1.1.3 Direct Inward Dialling (DID)/Direct Dialling In (DDI) 1.1.1.4 Multiple Subscriber Number (MSN) Ringing Service...
  • Page 27: Intercept Routing

    1.1.1 Incoming Trunk Call Features 1.1.1.6 Intercept Routing Description Provides automatic redirection of incoming trunk and intercom calls. There are three types of Intercept Routing as follows: Feature Description Intercept Routing—No Answer If a called party does not answer a call within a preprogrammed time (IRNA) period (IRNA Timer), the call is redirected to the preprogrammed destination.
  • Page 28 1.1.1 Incoming Trunk Call Features When the original destination is: The Available Intercept Destination is: • Not assignable (Intercept Routing is not available.) PS Ring Group • External Pager (TAFAS) • Analogue/ISDN Remote Maintenance • Other PBX Extension (TIE with no PBX Code) Intercept Routing for DISA will redirect a call only if all of the Direct Inward System Access (DISA) ports are busy.
  • Page 29 1.1.1 Incoming Trunk Call Features Intercept Destination Availability Idle Line Access no. + Phone no. ü Trunk Group Access no. + Trunk Group no. + Phone no. ü Other PBX Extension (TIE with no PBX Code) ü Other PBX Extension (TIE with PBX Code) ü...
  • Page 30: Intercept Routing-no Destination

    1.1.1 Incoming Trunk Call Features 1.1.1.7 Intercept Routing—No Destination Description Provides automatic redirection of incoming trunk calls that do not have a destination assigned. The intercept destination is an operator (tenant/PBX). Conditions • Intercept Routing—No Destination on/off The Intercept Routing—No Destination feature can be enabled or disabled through system programming. If disabled, a reorder tone will be sent to the caller.
  • Page 31: Internal Call Features

    1.1.2 Internal Call Features 1.1.2 Internal Call Features 1.1.2.1 Internal Call Features—SUMMARY Description The following types of internal calls are available: Feature Description & Reference Intercom Call A call from one extension to another. ® 1.5.3 Intercom Call Doorphone Call When a call from a doorphone reaches its destination, the recipient can talk to the visitor.
  • Page 32: Internal Call Block

    1.1.2 Internal Call Features 1.1.2.2 Internal Call Block Description Internal calls can be restricted on a COS basis. This is done by specifying which COS destinations are blocked for each COS. [Programming Example] Called Party Caller COS 1 COS 2 COS 3 COS 1 COS 2...
  • Page 33 1.1.2 Internal Call Features Feature Guide References 2.2.1 Class of Service (COS) Feature Guide...
  • Page 34: Incoming Call Indication Features

    1.1.3 Incoming Call Indication Features 1.1.3 Incoming Call Indication Features 1.1.3.1 Incoming Call Indication Features—SUMMARY Description Incoming calls are indicated by various methods as follows: Type Feature Description & Reference Ring Tone Ring Tone Pattern A telephone rings when receiving a call. The ring Selection tone patterns can be changed for each incoming call type.
  • Page 35: Ring Tone Pattern Selection

    1.1.3 Incoming Call Indication Features 1.1.3.2 Ring Tone Pattern Selection Description It is possible to select the type of ring tone pattern that arrives at an extension for each type of incoming call, etc. [Ring Tone Patterns] 1 280 ms* Single Double Triple...
  • Page 36 1.1.3 Incoming Call Indication Features Feature Guide References 3.1 Capacity of System Resources User Manual References 3.1.3 Customising the Buttons—To distinguish the ringing tones for each CO, ICD Group, PDN, SDN, or INTERCOM button (Digital proprietary telephone only) Feature Guide...
  • Page 37: Call Waiting

    1.1.3 Incoming Call Indication Features 1.1.3.3 Call Waiting Description Used to inform a busy extension that another incoming call is waiting. The busy extension user can answer the second call by disconnecting the current call or placing it on hold. This feature is also known as Busy Station Signalling (BSS).
  • Page 38 1.1.3 Incoming Call Indication Features Note that the received caller information will not be displayed on telephones or wireless phones connected to SLT ports. Feature Guide References 1.8.4 Second Call Notification to Busy Extension 1.18.2 Incoming Call Log 1.26.1 Station Message Detail Recording (SMDR) User Manual References 1.4.4 Answering Call Waiting 1.8.3 Receiving Call Waiting (Call Waiting/Off-hook Call Announcement [OHCA]/Whisper OHCA)
  • Page 39: Receiving Group Features

    1.2.1 Idle Extension Hunting 1.2 Receiving Group Features 1.2.1 Idle Extension Hunting Description If a called extension is busy or in DND mode, Idle Extension Hunting redirects the incoming call to an idle member of the same idle extension hunting group, which can be programmed through system programming. Idle extensions are automatically searched according to a preprogrammed hunting type.
  • Page 40 1.2.1 Idle Extension Hunting Destination Availability VM Group (DTMF/DPT) ü External Pager (TAFAS) ü DISA ü Analogue/ISDN Remote Maintenance ü Idle Line Access no. + Phone no. ü Trunk Group Access no. + Trunk Group no. + Phone no. ü Other PBX Extension (TIE with no PBX Code) ü...
  • Page 41: Incoming Call Distribution Group Features

    1.2.2 Incoming Call Distribution Group Features 1.2.2 Incoming Call Distribution Group Features 1.2.2.1 Incoming Call Distribution Group Features—SUMMARY Description An incoming call distribution group is a group of extensions programmed through system programming. ® [620] Incoming Call Distribution Group Member An incoming call distribution group receives calls directed to the group.
  • Page 42 1.2.2 Incoming Call Distribution Group Features Calls arriving at incoming call distribution group 1. Overflow Feature a) Sends a busy tone (Busy on Busy), or b) Redirects to the overflow destination. Queuing Feature Five calls are waiting in a queue. Manual Queue Redirection The longest waiting call in a queue can be redirected to the overflow...
  • Page 43 1.2.2 Incoming Call Distribution Group Features A call is redirected to a preprogrammed destination when it cannot be answered or queued (Intercept Routing—Overflow in an Incoming Call Distribution Group). It is also possible to send a busy tone (Busy on Busy) or disconnect the line. Incoming Call Distribution Group Controlling Feature Feature Description &...
  • Page 44 1.2.2 Incoming Call Distribution Group Features The FWD feature can be assigned on an incoming call distribution group basis. • COS for Incoming Call Distribution Groups Each incoming call distribution group is assigned a COS number. Group FWD to an outside party can be enabled or disabled for each COS.
  • Page 45: Group Call Distribution

    1.2.2 Incoming Call Distribution Group Features 1.2.2.2 Group Call Distribution Description Incoming calls directed to an incoming call distribution group are distributed to the member extensions using the selected distribution method until a preprogrammed number of extensions (agents) are busy with calls. When incoming calls exceed the number of available extensions, calls enter a queue (®...
  • Page 46 1.2.2 Incoming Call Distribution Group Features When there are no available extensions in an incoming call distribution group, the group members can receive the Call Waiting tone. To use this feature: • Select the Group Call Waiting mode through system programming. This determines the distribution method for waiting calls.
  • Page 47 1.2.2 Incoming Call Distribution Group Features Note In method b), if an extension has one or more ICD Group buttons for an incoming call distribution group and all the ICD Group buttons on the extension are occupied, the Group Call Waiting feature for the group will not work at the extension.
  • Page 48: Outside Destinations In Incoming Call Distribution Group

    1.2.2 Incoming Call Distribution Group Features 1.2.2.3 Outside Destinations in Incoming Call Distribution Group Description Up to 4 outside parties or destinations at another PBX can be assigned as members of an Incoming Call Distribution (ICD) Group, using the following method: A virtual PS is registered as a member of the ICD Group. Then, the telephone number of the outside destination is specified as the FWD—All Calls destination.
  • Page 49 1.2.2 Incoming Call Distribution Group Features – The forwarding destination is an outside party, including an extension at another PBX in the network. – FWD to trunk is allowed through COS programming for the virtual PSs. – The distribution method for the ICD Group is set to Ring. (® 1.2.2.2 Group Call Distribution) •...
  • Page 50: Queuing Feature

    1.2.2 Incoming Call Distribution Group Features 1.2.2.4 Queuing Feature Description When a preprogrammed number of extensions in an incoming call distribution group are busy, additional incoming calls can wait in a queue. The number of calls which can wait in the queue is programmable. While calls are waiting in the queue, the calls are handled by the Queuing Time Table, which can be assigned for each time mode (day/lunch/break/night) (®...
  • Page 51 30 the overflow We are sorry to Thank you for seconds. destination. keep you holding. calling Panasonic. The department The department you is still busy. We are calling is busy. are transferring Please hold the line. you to the We will answer your operator.
  • Page 52 1.2.2 Incoming Call Distribution Group Features User Manual References 1.9.3 Forwarding a Waiting Call (Manual Queue Redirection) Feature Guide...
  • Page 53: Vip Call

    1.2.2 Incoming Call Distribution Group Features 1.2.2.5 VIP Call Description It is possible to assign a priority to incoming call distribution groups. If an extension belongs to multiple groups and the extension becomes idle, queuing calls in the groups will be distributed to the extension in priority order. Each incoming call distribution group can enable or disable the VIP Call mode.
  • Page 54: Overflow Feature

    1.2.2 Incoming Call Distribution Group Features 1.2.2.6 Overflow Feature Description When waiting calls exceed the waiting queue capacity, they may be redirected to a preprogrammed destination or a busy tone may be sent to the callers by the following features: Intercept Routing—Overflow in an Incoming Call Distribution Group Busy on Busy Intercept Routing—Overflow in an Incoming Call Distribution Group...
  • Page 55 1.2.2 Incoming Call Distribution Group Features [Example of a)] There are five assistants in a shop. When the answering agent number is "2", and the queuing call number is "0": If two of the assistants are talking on the phone, the next caller will hear a busy tone to prevent the caller from thinking that there is no one in the shop or that the shop is closed.
  • Page 56: Log-in/log-out

    1.2.2 Incoming Call Distribution Group Features 1.2.2.7 Log-in/Log-out Description Members of an incoming call distribution group can join (Log-in) or leave (Log-out) the group manually. They can leave the group temporarily when they are away from their desks, to prevent calls being sent to their extensions.
  • Page 57 1.2.2 Incoming Call Distribution Group Features Light Pattern Parameter Usage Red on (All) Used to log in to or out of all After Log-out After Log-in incoming call distribution Operation Operation groups to which the extension user belongs. • If an ICD Group button is assigned, it also shows the log-in/log-out status of the corresponding group. The light pattern is the same as the Log-in/Log-out button that includes the group number.
  • Page 58 1.2.2 Incoming Call Distribution Group Features User Manual References 1.9.1 Leaving an Incoming Call Distribution Group (Log-in/Log-out, Wrap-up) Feature Guide...
  • Page 59: Supervisory Feature

    1.2.2 Incoming Call Distribution Group Features 1.2.2.8 Supervisory Feature Description An extension preprogrammed as a supervisor (supervisor extension) can monitor and control each member’s status within the incoming call distribution group using a 6-line display PT. Feature Description Incoming Call Queue Monitor The supervisor extension can monitor the status of an incoming call distribution group with the display.
  • Page 60 1.2.2 Incoming Call Distribution Group Features One supervisor extension can be assigned for each incoming call distribution group, but it need not belong to the group. One extension can be the supervisor extension of more than one incoming call distribution group. •...
  • Page 61: Call Forwarding (fwd)/do Not Disturb (dnd) Features

    1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND) 1.3 Call Forwarding (FWD)/Do Not Disturb (DND) Features 1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND) 1.3.1.1 Call Forwarding (FWD)/Do Not Disturb (DND)—SUMMARY Description When an extension user cannot answer calls (e.g., he is busy, or not at his desk), it is possible to forward or refuse calls using the following features: Call Forwarding (FWD) Do Not Disturb (DND)
  • Page 62: Call Forwarding (fwd)

    1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND) 1.3.1.2 Call Forwarding (FWD) Description Extensions and incoming call distribution groups can forward their calls to preset destinations. There are several different types of forwarding, and the circumstances under which the calls are forwarded for each type differ as follows: Type Circumstance...
  • Page 63 1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND) [Available Destinations] Condition for Original Extension/ Destination Availability Incoming Call Distribution Group Wired Extension (PT/SLT/ISDN Extension/ ü Only available when FWD to T1-OPX) extension is allowed through COS programming. ü Incoming Call Distribution Group ü...
  • Page 64 1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND) – Intercept Routing—Busy/DND (when the destination extension is busy or in DND mode) – Incoming Call Distribution Group—Overflow Incoming call Original destination In the above illustration, forwarding stops at extension E. However, forwarding can go farther in the following cases: –...
  • Page 65 1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND) The number of rings before the call is forwarded is programmable for each extension. [Follow Me] • This feature is only available when the original extension has set "" to "Allow" through COS programming. PT Programming Manual References [472] Extension-to-Trunk Call Duration [473] Trunk-to-Trunk Call Duration...
  • Page 66: Do Not Disturb (dnd)

    1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND) 1.3.1.3 Do Not Disturb (DND) Description An extension user can make use of the DND feature. If this feature is set, calls will not arrive at the extension, but will arrive at another extension using the Idle Extension Hunting feature (® 1.2.1 Idle Extension Hunting) or the Intercept Routing—Busy/DND feature (®...
  • Page 67: Fwd/dnd Button, Group Fwd Button

    1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND) 1.3.1.4 FWD/DND Button, Group FWD Button Description The FWD/DND fixed button, or a customised flexible button, can display the FWD/DND setting status of the extension. Using this button, the FWD status and DND status of the extension can be temporarily set or cancelled without clearing FWD destination settings.
  • Page 68 1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND) The FWD/DND status for trunk calls to that extension can be switched temporarily without clearing the FWD destination. During setting, the LED of the button shows the current trunk call FWD/DND status. The forwarding type and destination for trunk calls can also be set.
  • Page 69: Answering Features

    1.4.1 Answering Features 1.4 Answering Features 1.4.1 Answering Features 1.4.1.1 Answering Features—SUMMARY Description An extension user can answer incoming calls by the following methods: Destination Feature Description & Reference At the own Line Preference— A user can select the line seized when going off-hook. extension (PT Incoming ®...
  • Page 70: Line Preference-incoming

    1.4.1 Answering Features 1.4.1.2 Line Preference—Incoming Description A PT user can select the method used to answer incoming calls from the following three line preferences: Each of these line preferences can be assigned on each extension through personal programming (Preferred Line Assignment—Incoming).
  • Page 71: Call Pickup

    1.4.1 Answering Features 1.4.1.3 Call Pickup Description An extension user can answer a call ringing at any other extension. The following types are available: Type Picking up Call Type Directed A specified extension’s call. Group A call within a specified call pickup group. Call Pickup Deny: Preventing other extensions from picking up calls ringing at your extension is also possible.
  • Page 72 1.4.1 Answering Features Feature Guide References 2.2.1 Class of Service (COS) 3.1 Capacity of System Resources User Manual References 1.3.3 Answering a Call Ringing at Another Telephone (Call Pickup) Feature Guide...
  • Page 73: Hands-free Answerback

    1.4.1 Answering Features 1.4.1.4 Hands-free Answerback Description A PT user with a speakerphone can talk to a caller without lifting the handset. If the user receives a call while in Hands-free Answerback mode, a hands-free conversation is established using one of the following methods: Type Answering Method Intercom Call...
  • Page 74: Making Call Features

    1.5.1 Predialling 1.5 Making Call Features 1.5.1 Predialling Description A display PT user can check and correct the entered number before it is dialled, while on-hook. The call will be initiated after going off-hook. Conditions • Storing the Predialled Number in the Personal Speed Dialling The predialled number can be stored in the Personal Speed Dialling by pressing the AUTO DIAL/STORE button.
  • Page 75: Automatic Extension Release

    1.5.2 Automatic Extension Release 1.5.2 Automatic Extension Release Description After going off-hook, if an extension user fails to dial any digits within a preprogrammed time period, the user will hear a reorder tone. This operation applies to intercom calls only. This feature is also known as Automatic Station Release.
  • Page 76: Intercom Call

    1.5.3 Intercom Call 1.5.3 Intercom Call Description An extension user can call another extension user Conditions • Extension Number/Name Assignment Extension numbers and names are assigned to all extensions. The assigned number and name are shown on display PTs during intercom calls. •...
  • Page 77 1.5.3 Intercom Call 1.2.6 Alternating the Calling Method (Alternate Calling—Ring/Voice) 1.13.2 Using the Directories 3.1.2 Settings on the Programming Mode Feature Guide...
  • Page 78: Trunk Call Features

    1.5.4 Trunk Call Features 1.5.4 Trunk Call Features 1.5.4.1 Trunk Call Features—SUMMARY Description An extension user can use the following features when making a trunk call: Feature Description & Reference Emergency Call A user can dial the preprogrammed emergency numbers regardless of the restrictions imposed on the extension.
  • Page 79: Emergency Call

    1.5.4 Trunk Call Features 1.5.4.2 Emergency Call Description An extension user can dial the preprogrammed emergency numbers after seizing a trunk regardless of the restrictions imposed on the extension. Conditions • A specified number of emergency numbers can be stored (some may have default values). •...
  • Page 80: Account Code Entry

    1.5.4 Trunk Call Features 1.5.4.3 Account Code Entry Description An account code is used to identify outgoing trunk calls for accounting and billing purposes. The account code is appended to the SMDR call record. If, for example, a firm uses an account code for each client, the firm can determine what calls were made for the client, and can submit a bill to the client according to the client’s account code on the SMDR call record.
  • Page 81: Dial Type Selection

    1.5.4 Trunk Call Features 1.5.4.4 Dial Type Selection Description The dialling mode (rotary or tone) can be selected for each analogue trunk through system programming regardless of the originating extension (under contract with the telephone company). There are the following modes: Mode Description DTMF (Dual Tone...
  • Page 82: Reverse Circuit

    1.5.4 Trunk Call Features 1.5.4.5 Reverse Circuit Description A circuit in the PBX can detect the reverse signal from the telephone company when an extension user tries to make a trunk call. This detects the start (a called party goes off-hook) and end (the called party goes on-hook) of an outgoing trunk call.
  • Page 83: Trunk Busy Out

    1.5.4 Trunk Call Features 1.5.4.6 Trunk Busy Out Description The PBX can monitor the loop current sent through analogue trunks, preventing users from seizing trunks where a loop current is not detected. When loop currents are not detected, trunks are set to Busy Out status, and become unable to make or receive calls.
  • Page 84: Pause Insertion

    1.5.4 Trunk Call Features 1.5.4.7 Pause Insertion Description Pressing a PAUSE button inserts a preprogrammed Pause time between digits of a user-dialled number before the number is dialled out, allowing certain numbers separated with a pause to be used to access certain features (e.g., access codes, seizing idles lines, etc.).
  • Page 85: Host Pbx Access Code (access Code To The Telephone Company From A Host Pbx)

    1.5.4 Trunk Call Features 1.5.4.8 Host PBX Access Code (Access Code to the Telephone Company from a Host PBX) Description This PBX can be installed behind an existing PBX (host PBX) by connecting the extension ports of the host PBX to the trunk ports of this PBX (behind PBX). A Host PBX Access code is required for the behind PBX to access the telephone company (e.g., to make outside calls) through the host PBX.
  • Page 86 1.5.4 Trunk Call Features TRS/Barring checks only the dialled telephone number excluding the Host PBX Access code when accessing the telephone company through the host PBX. (® 1.9.1 Toll Restriction (TRS)/Call Barring (Barring)) • A pause is not automatically inserted between the user-dialled access code and the subsequent digits when the ARS mode is enabled.
  • Page 87: Special Carrier Access Code

    1.5.4 Trunk Call Features 1.5.4.9 Special Carrier Access Code Description If the PBX has access to multiple telephone companies, a Special Carrier Access code assigned through system programming is required every time a trunk call is made without using ARS. A preprogrammed Pause time will be automatically inserted between the user-dialled Special Carrier Access code and the subsequent digits.
  • Page 88: Seizing A Line Features

    1.5.5 Seizing a Line Features 1.5.5 Seizing a Line Features 1.5.5.1 Seizing a Line Features—SUMMARY Description An extension user can select the line seized for making calls by the following methods: Feature Description & Reference Line Preference—Outgoing A user can select the line to be seized when going off-hook. ®...
  • Page 89: Line Preference-outgoing

    1.5.5 Seizing a Line Features 1.5.5.2 Line Preference—Outgoing Description Through personal programming (Preferred Line Assignment-Outgoing), PT users can select the outgoing line they prefer to originate calls on when going off-hook, from the following line preferences: Line Preference Description ICM/PDN When an extension user goes off-hook, an extension line is selected automatically.
  • Page 90: Trunk Access

    1.5.5 Seizing a Line Features 1.5.5.3 Trunk Access Description The following methods can be used to access a trunk: Method Description Accessing method Idle Line Access (Local Selects an idle trunk Dial the Idle Line Access number, or Access) automatically from the assigned press a L-CO button.
  • Page 91 1.5.5 Seizing a Line Features PT Programming Manual References [400] LCOT/BRI Trunk Connection [401] LCOT/BRI Trunk Name [409] LCOT/BRI Trunk Number Reference [500] Trunk Group Number Feature Guide References 1.20.2 Flexible Buttons 2.2.1 Class of Service (COS) User Manual References 1.2.1 Basic Calling Feature Guide...
  • Page 92: Memory Dialling Features

    1.6.1 Memory Dialling Features 1.6 Memory Dialling Features 1.6.1 Memory Dialling Features 1.6.1.1 Memory Dialling Features—SUMMARY Description An extension user can store frequently dialled numbers in the PBX extension data and/or the PBX system data. A stored number is dialled automatically with a simple operation. Features Feature Storing Method &...
  • Page 93 1.6.1 Memory Dialling Features Feature Storing Method & Reference Incoming Call Log Incoming call information is automatically stored. ® 1.18.2 Incoming Call Log Valid Input Display while Input Description Entering 0–9/ /# 0–9/ /# Store the digits and #. PAUSE (Pause) Store a pause by pressing the PAUSE button.
  • Page 94: One-touch Dialling

    1.6.1 Memory Dialling Features 1.6.1.2 One-touch Dialling Description A PT user can access a person or feature by pressing a single button. This is activated by storing the number (e.g., extension number, telephone number, or feature number) in a One-touch Dialling button. Conditions •...
  • Page 95: Kx-t7710 One-touch Dialling

    1.6.1 Memory Dialling Features 1.6.1.3 KX-T7710 One-touch Dialling Description The Message button and One-touch buttons on all KX-T7710 telephones connected to the PBX can be customised at once through system programming. The same extension number, telephone number, or feature number will be assigned to the same buttons on each KX-T7710, useful for hotel room extensions or similar applications.
  • Page 96: Last Number Redial

    1.6.1 Memory Dialling Features 1.6.1.4 Last Number Redial Description Every extension automatically saves recently dialled external telephone numbers to allow the same number to be dialled again easily. Automatic Redial: If Last Number Redial is performed in hands-free mode and the called party is busy, redialling will be automatically retried a preprogrammed number of times at preprogrammed intervals.
  • Page 97: Speed Dialling-personal/system

    1.6.1 Memory Dialling Features 1.6.1.5 Speed Dialling—Personal/System Description An extension user can make calls using abbreviated dialling for frequently dialled numbers which are stored in the PBX extension data, or the PBX system data. Personal Speed Dialling is also known as Station Speed Dialling. Conditions [General] •...
  • Page 98 1.6.1 Memory Dialling Features 3.3 Customising Your System (System Programming) Feature Guide...
  • Page 99: Quick Dialling

    1.6.1 Memory Dialling Features 1.6.1.6 Quick Dialling Description An extension user can access an extension or feature by simply dialling a 1-4 or 1-8 digit Quick Dialling number. Conditions • Quick Dialling is convenient in cases such as the following: –...
  • Page 100: Hot Line

    1.6.1 Memory Dialling Features 1.6.1.7 Hot Line Description An extension user can set his extension to automatically dial a preprogrammed telephone or extension number whenever he goes off-hook. This feature is also known as Pickup Dialling. If the Hot Line feature is set, a dial tone is generated for a specified Waiting time assigned through system programming when the user goes off-hook.
  • Page 101: Primary Directory Number (pdn)/secondary Directory Number (sdn) Features

    1.7.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension 1.7 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Features 1.7.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension Description Primary Directory Number (PDN) buttons and Secondary Directory Number (SDN) buttons are ideal for use between bosses and secretaries.
  • Page 102 1.7.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension Light Pattern PDN Button Status SDN Button Status Green on The extension is on a call using the PDN The extension is on a call using the SDN button. button. Slow green A call is on hold using the PDN button.
  • Page 103 1.7.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension A Call From 111-1111 Arrives at Ext. 101 Extn. 101 (Boss) Extn. 102 (Boss) Extn. 103 (Secretary) PDN buttons SDN buttons PDN buttons SDN buttons PDN buttons SDN buttons (Off) (Off) (Off) (Off) (Off)
  • Page 104 1.7.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension A Call From 333-3333 Arrives at Ext. 102 Extn. 101 (Boss) Extn. 102 (Boss) Extn. 103 (Secretary) PDN buttons SDN buttons PDN buttons SDN buttons PDN buttons SDN buttons (Off) (Off) (Off) (Off) (Off)
  • Page 105: Delayed Ringing

    1.7.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension • If none of an extension’s PDN buttons are idle, DSS buttons of other extensions registered to the PDN extension will turn on red. • Ring Tone Pattern Through system programming, each extension can set ring tone patterns for PDN buttons. Ring tone patterns can be assigned separately for each SDN button.
  • Page 106: Busy Line/busy Party Features

    1.8.1 Automatic Callback Busy (Camp-on) 1.8 Busy Line/Busy Party Features 1.8.1 Automatic Callback Busy (Camp-on) Description If the destination or line is busy when a call is made, an extension user can set the Automatic Callback Busy feature. The PBX will monitor the status of the destination or trunk and, when it becomes available, will send a callback ringing to the calling extension to inform the user.
  • Page 107: Executive Busy Override

    1.8.2 Executive Busy Override 1.8.2 Executive Busy Override Description Allows an extension user to interrupt an existing call to establish a three-party conference call. Executive Busy Override Deny: It is possible for extension users to prevent their calls from being intercepted by another extension user. Conditions •...
  • Page 108: Call Monitor

    1.8.3 Call Monitor 1.8.3 Call Monitor Description Allows an extension user to listen to a busy extension user’s existing conversation. The user can hear the conversation, but the user’s voice is not heard. If desired, interrupting the call to establish a three-party conference call is available.
  • Page 109: Second Call Notification To Busy Extension

    1.8.4 Second Call Notification to Busy Extension 1.8.4 Second Call Notification to Busy Extension 1.8.4.1 Second Call Notification to Busy Extension—SUMMARY Description When attempting to call a busy extension (ringing or having a conversation), an extension user can send a Call Waiting indication to the busy extension (Call Waiting).
  • Page 110 1.8.4 Second Call Notification to Busy Extension Feature Guide References 1.1.3.3 Call Waiting User Manual References 1.2.4 When the Dialled Line is Busy or There is No Answer 1.8.3 Receiving Call Waiting (Call Waiting/Off-hook Call Announcement [OHCA]/Whisper OHCA) Feature Guide...
  • Page 111: Call Waiting Tone

    1.8.4 Second Call Notification to Busy Extension 1.8.4.2 Call Waiting Tone Description When an extension user attempts to call a busy extension (ringing or having a conversation), the Call Waiting tone can be sent to the called extension to let him know another call is waiting. Conditions •...
  • Page 112: Off-hook Call Announcement (ohca)

    1.8.4 Second Call Notification to Busy Extension 1.8.4.3 Off-hook Call Announcement (OHCA) Description An extension user can talk with a busy extension through the built-in speaker and microphone of the called party’s PT. If the existing call is using a handset, a second conversation is made using the speakerphone and microphone so that the called extension can talk to both parties.
  • Page 113: Whisper Ohca

    1.8.4 Second Call Notification to Busy Extension 1.8.4.4 Whisper OHCA Description An extension user can send a spoken message to a busy extension that will be heard directly by only the called extension user, through the handset, without interrupting the ongoing conversation. The caller cannot hear the ongoing conversation or the called extension user’s reply, unless the called extension user puts the current party on hold and switches to the waiting caller.
  • Page 114: Toll Restriction (trs)/call Barring (barring) Features

    1.9.1 Toll Restriction (TRS)/Call Barring (Barring) 1.9 Toll Restriction (TRS)/Call Barring (Barring) Features 1.9.1 Toll Restriction (TRS)/Call Barring (Barring) Description TRS/Barring can prohibit an extension user from making certain trunk calls by COS programming. It is applied when the user goes off-hook, a trunk is seized and then a dialled number is sent to the trunk. Each COS is programmed to have a TRS/Barring level for each time mode (day/lunch/break/night).
  • Page 115 1.9.1 Toll Restriction (TRS)/Call Barring (Barring) Denied Code Tables Exception Code Tables Level 6 Tables for Levels 2 through 6 Table for Level 6 Level 7 Not Programmable Not Programmable ® [301] TRS/Barring Denied Code ® [302] TRS/Barring Exception Code [Usage Example] Using this method, certain outgoing trunk calls (e.g., international/cellular phone/long distance) can be restricted as in the example below: Restricted...
  • Page 116 1.9.1 Toll Restriction (TRS)/Call Barring (Barring) [Programming Example: COS Settings] Level for Time Mode Level for System Speed COS No. Dialling Lunch Break Night ® [501] TRS/Barring Level ® [509] TRS/Barring Level for System Speed Dialling Feature Guide...
  • Page 117 1.9.1 Toll Restriction (TRS)/Call Barring (Barring) [Flowchart] An extension user makes a trunk call. Is the call made by System Speed Dialling ? Is TRS/Barring Override by System Speed Dialling enabled? Checks the TRS/Barring Checks the TRS/Barring level for level for System Speed the time mode of the Dialling of the extension's COS.
  • Page 118 1.9.1 Toll Restriction (TRS)/Call Barring (Barring) Denied Code Tables Exception Code Tables Level 3 Table for Level 3 Table for Level 3 Level 4 Table for Level 4 Table for Level 4 Level 5 Table for Level 5 Table for Level 5 Level 6 Table for Level 6 Table for Level 6...
  • Page 119 1.9.1 Toll Restriction (TRS)/Call Barring (Barring) Denied Code Tables Exception Code Tables Long distance numbers for Leading number to deny both cities to be allowed, and Level 4 international and long leading number of cellular distance calls phones Conditions CAUTION The software contained in the TRS/Barring feature to allow user access to the network must be upgraded to recognise newly established network area codes and exchange codes as they are placed into service.
  • Page 120 1.9.1 Toll Restriction (TRS)/Call Barring (Barring) • It is possible to select through system programming whether the trunk is disconnected when the Inter-digit time expires without the TRS/Barring check being completed. – If no disconnection is chosen, the TRS/Barring check will also be performed after the Inter-digit time expires.
  • Page 121: Budget Management

    1.9.2 Budget Management 1.9.2 Budget Management Description Limits the telephone usage to a preprogrammed budget on an extension basis. If the amount of the call charge reaches the limit, an extension user cannot make further trunk calls. An extension assigned as the manager may increase the limit or clear the amount of the call charge.
  • Page 122: Extension Dial Lock

    1.9.3 Extension Dial Lock 1.9.3 Extension Dial Lock Description An extension user can change the TRS/Barring level of the telephone (® 1.9.1 Toll Restriction (TRS)/Call Barring (Barring)) so that other users cannot make inappropriate trunk calls. An extension personal identification number (PIN) is used to unlock the telephone (® 1.28.1 Extension Personal Identification Number (PIN)).
  • Page 123: Dial Tone Transfer

    1.9.4 Dial Tone Transfer 1.9.4 Dial Tone Transfer Description An extension assigned as the manager can change the TRS/Barring level (® 1.9.1 Toll Restriction (TRS)/Call Barring (Barring)) for an extension user temporarily. After that, the extension user can make his call. [Example] An extension user can call a manager to release the restriction on outgoing calls (e.g., international calls).
  • Page 124: Walking Cos

    1.9.5 Walking COS 1.9.5 Walking COS Description A user can enter his extension number and extension personal identification number (PIN) (® 1.28.1 Extension Personal Identification Number (PIN)) at another extension, to make the following types of call using his Class of Service, including TRS level, overriding the other extension’s Class of Service.
  • Page 125: Verification Code Entry

    1.9.6 Verification Code Entry 1.9.6 Verification Code Entry Description An extension user can enter a verification code when calling from his own or any other extension, to change the TRS/Barring level (® 1.9.1 Toll Restriction (TRS)/Call Barring (Barring)) or to identify the call for accounting and billing purposes.
  • Page 126 1.9.6 Verification Code Entry PT Programming Manual References [120] Verification Code [121] Verification Code Name [122] Verification Code Personal Identification Number (PIN) [123] Verification Code COS Number Feature Guide References 1.9.2 Budget Management 1.10.1 Automatic Route Selection (ARS) 2.2.1 Class of Service (COS) 2.2.6 Manager Features 3.1 Capacity of System Resources User Manual References...
  • Page 127: Automatic Route Selection (ars) Features

    1.10.1 Automatic Route Selection (ARS) 1.10 Automatic Route Selection (ARS) Features 1.10.1 Automatic Route Selection (ARS) Description ARS automatically selects the carrier available at the time an outgoing trunk call is made according to preprogrammed settings. The dialled number will be checked and modified to connect the appropriate carrier. [Carrier Selection Procedure Flowchart] The numbers in the flowchart correspond to the [Programming Procedures] on the following pages.
  • Page 128 1.10.1 Automatic Route Selection (ARS) It is possible to select whether ARS operates when an extension user makes a call using any Idle Line Access method or when an extension user makes a call using any Trunk Access method. (® 1.5.5.3 Trunk Access) ®...
  • Page 129 1.10.1 Automatic Route Selection (ARS) Corresponding Routing Dialled Number Description Plan Table No. "03" is found in two locations (locations 0001 and 0002), so the PBX waits for the next digit "8". "038" is not found in any location, then "03"...
  • Page 130 1.10.1 Automatic Route Selection (ARS) [Command Explanation] Command Description Number Add the number. Add the Carrier Access code. Analogue Line: Insert a pause. ISDN/T1/E1 Line: Insert a pause and change to tone (DTMF) signal. Add the Authorisation code for a tenant ( Add the Authorisation code for a trunk group ( Add the Itemised Billing code ( Add the dialled number after the digits are removed (Home position).
  • Page 131 1.10.1 Automatic Route Selection (ARS) Conditions CAUTION The software contained in the ARS feature to allow user access to the network must be upgraded to recognise newly established network area codes and exchange codes as they are placed into service. Failure to upgrade the on-premise PBXs or peripheral equipment to recognise the new codes as they are established will restrict the customer and users of the PBX from gaining access to the network and to these codes.
  • Page 132: Conversation Features

    1.11.1 Hands-free Operation 1.11 Conversation Features 1.11.1 Hands-free Operation Description A PT user can talk to another party without lifting the handset. Pressing specific buttons (e.g., REDIAL) automatically activates hands-free mode. Feature Guide...
  • Page 133: Off-hook Monitor

    1.11.2 Off-hook Monitor 1.11.2 Off-hook Monitor Description A PT user can let others listen to the user’s conversation through the built-in speaker, during a conversation using the handset. Conditions • Capable Telephone – KX-DT300 series – KX-T7600 series – KX-NT series •...
  • Page 134: Mute

    1.11.3 Mute 1.11.3 Mute Description During a conversation, a PT user can disable the speaker microphone or the handset microphone to consult privately with others while listening to the other party on the phone through the built-in speaker or the handset receiver.
  • Page 135: Headset Operation

    1.11.4 Headset Operation 1.11.4 Headset Operation Description This PBX allows the use of headset-compatible PTs. A PT user can talk to another party without lifting the handset. This feature is also known as Handset/Headset Selection. For connection and operation, refer to the Operating Instructions for the headset. Conditions •...
  • Page 136: Data Line Security

    1.11.5 Data Line Security 1.11.5 Data Line Security Description Setting Data Line Security at an extension protects communications between the extension and the other party from being interrupted by signals such as Call Waiting, Hold Recall and Executive Busy Override. An extension that is using a connected data device (e.g., a fax machine) can set this feature to maintain secure data transmission by preventing tones or interruptions from other extensions during communication.
  • Page 137: Flash/recall/terminate

    1.11.6 Flash/Recall/Terminate 1.11.6 Flash/Recall/Terminate Description The FLASH/RECALL button (Flash/Recall mode or Terminate mode) or Terminate button (Terminate mode) is used when a PT user disconnects the current call and originates another call without hanging up first. It performs the same function as going on-hook and then going off-hook. [Explanation of Each Mode] Flash/Recall Mode: Disconnects the line.
  • Page 138: External Feature Access (efa)

    1.11.7 External Feature Access (EFA) 1.11.7 External Feature Access (EFA) Description Normally, an extension user can only access features within the PBX. However, when performing External Feature Access (EFA) the extension user performs features outside of the PBX, such as using the transfer services of the telephone company or host PBX.
  • Page 139: Trunk Call Limitation

    1.11.8 Trunk Call Limitation 1.11.8 Trunk Call Limitation Description Trunk calls are limited by the following features: Feature Description Extension-to-Trunk Call If a call between an extension user and an outside party is Duration established, the call duration can be restricted by a system timer selected for each trunk group.
  • Page 140 1.11.8 Trunk Call Limitation Feature Guide References 2.2.1 Class of Service (COS) Feature Guide...
  • Page 141: Parallelled Telephone

    1.11.9 Parallelled Telephone 1.11.9 Parallelled Telephone Description Multiple telephones can be connected to the same port. This is useful to increase the number of telephones without additional extension cards. The combinations and features of the parallelled telephones are described below. Features Descriptions Connections...
  • Page 142 1.11.9 Parallelled Telephone Installation Manual References 1.3.3 System Capacity 2.7.2 Digital EXtra Device Port (Digital XDP) Connection Feature Guide...
  • Page 143: Calling Party Control (cpc) Signal Detection

    1.11.10 Calling Party Control (CPC) Signal Detection 1.11.10 Calling Party Control (CPC) Signal Detection Description The Calling Party Control (CPC) signal is an on-hook indication (disconnect signal) sent from the analogue trunk when the other party hangs up. To maintain efficient utilisation of trunks, the PBX monitors their state and when CPC signal is detected from a line, disconnects the line and alerts the extension with a reorder tone.
  • Page 144: Transferring Features

    1.12.1 Call Transfer 1.12 Transferring Features 1.12.1 Call Transfer Description An extension user can transfer a call to another extension or an outside party. The following features are available: Feature Transferring method With Announcement Transfer is completed after announcing the destination party. Transfer is completed without an announcement.
  • Page 145 1.12.1 Call Transfer Transfer Recall for Call Transfer without Announcement If the transfer destination does not answer within the preprogrammed Transfer Recall time, the call will be redirected to the Transfer Recall destination assigned to the extension which transferred the call. If the transfer destination has a destination set as Intercept Routing—No Answer, the call will be routed to that destination.
  • Page 146 1.12.1 Call Transfer Destination Availability DISA Analogue/ISDN Remote Maintenance Idle Line Access no. + Phone no. Trunk Group Access no. + Trunk Group no. + Phone no. Other PBX Extension (TIE with no PBX Code) Other PBX Extension (TIE with PBX Code) If the transfer destination does not answer, the call is sent to Voice Mail and a message can be recorded in the mailbox of the transfer destination.
  • Page 147 1.12.1 Call Transfer Feature Guide References 2.2.1 Class of Service (COS) User Manual References 1.4.1 Transferring a Call (Call Transfer) Feature Guide...
  • Page 148: Holding Features

    1.13.1 Call Hold 1.13 Holding Features 1.13.1 Call Hold Description An extension user can put a call on hold. The following features are available depending on the result. Feature Description Regular Hold Any extension can retrieve a held call. Exclusive Call Hold Only the extension user who held the call can retrieve it.
  • Page 149 1.13.1 Call Hold Hold Transfer to Hold (to be Retrieved from Transfer to Trunk Extension Another Extension) Flashing the Flashing the hookswitch Flashing the Flashing the hookswitch hookswitch hookswitch Mode 2 Hold Feature No. (Default) Hold Feature No. Trunk Access No. Extension No.
  • Page 150: Call Park

    1.13.2 Call Park 1.13.2 Call Park Description An extension user can place a call into a common parking zone of the PBX. The Call Park feature can be used as a transferring feature; this releases the user from the parked call to perform other operations. The parked call can be retrieved by any extension user.
  • Page 151: Call Splitting

    1.13.3 Call Splitting 1.13.3 Call Splitting Description During a conversation, an extension user can call another extension while putting the original party on Consultation Hold. The extension user can then alternate between the two parties and/or connect the original party with the third party. Conditions •...
  • Page 152: Music On Hold

    1.13.4 Music on Hold 1.13.4 Music on Hold Description Music can be played to a party that has been put on hold. The following music sources are available: Internal music source External music source Cyclic tone Music Source Assignment BGM1, BGM2, and cyclic tone can be selected as Music on Hold through system programming. External music port 1 is assigned to BGM 1.
  • Page 153 1.13.4 Music on Hold Feature Guide References 2.2.3 Tenant Service Feature Guide...
  • Page 154: Conference Features

    1.14.1 Conference Features 1.14 Conference Features 1.14.1 Conference Features 1.14.1.1 Conference Features—SUMMARY Description A conference call allows a conversation between three or more parties simultaneously. The following features are available to establish a conference call: Feature Description & Reference Conference During a two-party conversation, an extension user can add other parties to establish a conference call with up to eight parties.
  • Page 155: Conference

    1.14.1 Conference Features 1.14.1.2 Conference Description An extension user can establish a conference call by adding additional parties to an already existing two-party conversation. This PBX supports three-party through eight-party conference calls. Conferences with more than four parties are only possible when a PT or PS user originates the conference. Unattended Conference: The conference originator can leave the conference and allow other parties to continue.
  • Page 156: Privacy Release

    1.14.1 Conference Features 1.14.1.3 Privacy Release Description By default, all conversations which take place on trunks, extension lines and doorphone lines are protected by privacy (Automatic Privacy). Privacy Release allows a PT/PS user to suspend Automatic Privacy for an existing trunk call on the S-CO button in order to establish a three-party call.
  • Page 157: Paging Features

    1.15.1 Paging 1.15 Paging Features 1.15.1 Paging Description An extension user can make a voice announcement to many destinations simultaneously. The message is announced over the built-in speakers of PTs and/or external speakers (external pagers) which belong to the paging group. Up to two external pagers can be connected. The paged person can answer the page from a nearby telephone.
  • Page 158 1.15.1 Paging – – SLTs – Ringing or busy PTs – PTs in Paging Deny mode – PTs in Paging DND mode These extensions cannot be paged but can answer the page. • External Pager Priority External pagers can be used with the following priorities: TAFAS ®...
  • Page 159: Broadcasting Features

    1.16.1 Broadcasting 1.16 Broadcasting Features 1.16.1 Broadcasting Description A PT user can call multiple parties, assigned as members of a group (broadcasting group), to make a voice announcement. After one member answers the call, the caller can begin to make an announcement. Other members’...
  • Page 160 1.16.1 Broadcasting Button Function CONF (Conference) Establishes a conversation with the current members in the order assigned in the broadcasting group. Pressing this button again will add the next available member in the group to the conversation. TRANSFER Removes the member who joined the conversation last. The member can still listen to the announcement.
  • Page 161: Optional Device Features

    1.17.1 Doorphone Call 1.17 Optional Device Features 1.17.1 Doorphone Call Description It is possible to connect doorphones directly to the PBX. When a visitor presses the call button on a doorphone, the doorphone calls a preprogrammed destination (extension or outside party). In addition, extension users can dial the preset number of a doorphone to call that doorphone.
  • Page 162: Door Open

    1.17.2 Door Open 1.17.2 Door Open Description An extension user can unlock the door for a visitor using his telephone. The door can be unlocked by extension users who are allowed to unlock the door through COS programming. However, while engaged on a doorphone call, any extension user can unlock the door to let the visitor in (® 1.17.1 Doorphone Call).
  • Page 163: Trunk Answer From Any Station (tafas)

    1.17.3 Trunk Answer From Any Station (TAFAS) 1.17.3 Trunk Answer From Any Station (TAFAS) Description When a call is received at the floating extension number assigned to the external pager, a ring tone is sent through the pager. Any extension user can then answer the call. Conditions •...
  • Page 164: Background Music (bgm)

    1.17.4 Background Music (BGM) 1.17.4 Background Music (BGM) Description A PT user can listen to BGM through the built-in speaker while on-hook and idle. BGM—External: BGM can also be broadcast in the office through the external pagers, this can be turned on and off by an extension assigned as the manager.
  • Page 165: Outgoing Message (ogm)

    1.17.5 Outgoing Message (OGM) 1.17.5 Outgoing Message (OGM) Description An extension assigned as the manager (manager extension) can record outgoing messages (OGMs) for the following features: Feature Usage & Reference Direct Inward System Access When a call arrives on a DISA line, the caller will hear a message. (DISA) ®...
  • Page 166 1.17.5 Outgoing Message (OGM) Recording Time with the Recording Time with the MSG4 Recording Quality ESVM2/ESVM4 Card Card about 120 minutes about 8 minutes When cards of different types are installed, the shortest recording time is used. For example, if an ESVM4 card and an MSG4 card are installed, the maximum recording time at default will be about 8 minutes.
  • Page 167 1.17.5 Outgoing Message (OGM) User Manual References 2.1.5 Recording Outgoing Messages (OGM) Feature Guide...
  • Page 168: Direct Inward System Access (disa)

    1.17.6 Direct Inward System Access (DISA) 1.17.6 Direct Inward System Access (DISA) Description An outside caller can access specific PBX features as if the caller is an SLT extension user in the PBX, when the incoming call destination is a DISA floating extension number assigned to each DISA message. The caller can have direct access to features such as: •...
  • Page 169 1.17.6 Direct Inward System Access (DISA) TIE Line Call Intercom Security Mode Trunk Call Call Without PBX Code With PBX Code All Security Trunk Security ü ü No Security ü ü ü ü ü: Available If trunk call is available, Account Code Entry (® 1.5.4.3 Account Code Entry) is also available. Note DISA AA service and Operator Call (®...
  • Page 170 1.17.6 Direct Inward System Access (DISA) • Absent Message setting (® 1.19.2 Absent Message) • Extension Dial Lock (® 1.9.3 Extension Dial Lock) • Time Service Switching Mode (® 2.2.4 Time Service) DISA Automatic Walking COS Registered outside destinations such as cellular phones can be automatically recognised as PBX extensions when calling through DISA.
  • Page 171 1.17.6 Direct Inward System Access (DISA) [Flowchart] A DISA call from an outside party is received. Is there a port available? The call is routed to an operator, etc. (DISA Intercept when All (DISA Delayed DISA Ports are busy) Answer time expires) The PBX answers the call.
  • Page 172 1.17.6 Direct Inward System Access (DISA) Continued from previous page No Security None None None None Trunk Security All Security Is the dialled number an extension number or floating extension number? Is the Walking COS/Verification Code Entry feature number dialled for Security Mode Override? What is the dialled number? Is the correct...
  • Page 173 1.17.6 Direct Inward System Access (DISA) Continued from previous page Continued from previous page What method is assigned for DISA Intercept Is an Intercept Routing DND? Routing Busy destination assigned? The call is routed to Intercept Routing Busy tone the intercept destination. (Intercept Routing Busy) Does the caller Is a DISA Busy...
  • Page 174 1.17.6 Direct Inward System Access (DISA) If a call through DISA is routed to a trunk, DISA can be used to detect the end of the call. This function can be disabled through system programming. If disabled, DISA is released when the trunk-to-trunk connection is made.
  • Page 175 1.17.6 Direct Inward System Access (DISA) – The KX-TDA0920 SD Memory Card for Software Upgrade to Enhanced Version is required to use this feature. • Each outgoing message (OGM) can be assigned a name through system programming for programming reference. →...
  • Page 176: Automatic Fax Transfer

    1.17.7 Automatic Fax Transfer 1.17.7 Automatic Fax Transfer Description The PBX can distinguish between fax calls and other types of calls arriving on DISA lines, and automatically transfer fax calls to preprogrammed destinations. When a call arrives on a DISA line, an OGM is played (® 1.17.5 Outgoing Message (OGM)).
  • Page 177 1.17.7 Automatic Fax Transfer Feature Guide References 1.17.6 Direct Inward System Access (DISA) Feature Guide...
  • Page 178: Built-in Simplified Voice Message (svm)

    1.17.8 Built-in Simplified Voice Message (SVM) 1.17.8 Built-in Simplified Voice Message (SVM) Description Installing an optional Simplified Voice Message (ESVM) card in the PBX allows the PBX to provide answering machine features. Features for an extension user with a message box: An extension user can record a personal greeting message to greet a caller and ask him to leave a voice message.
  • Page 179 1.17.8 Built-in Simplified Voice Message (SVM) Recording Quality Recording Time with the ESVM2/ESVM4 Card High about 20 minutes Middle about 60 minutes (default) about 120 minutes When an ESVM card is used for the OGM feature, the recording quality can be set separately (® 1.17.5 Outgoing Message (OGM)).
  • Page 180: Message Notification

    1.17.8 Built-in Simplified Voice Message (SVM) If a call is received at extension 101 and cannot be answered: In day mode: the call will be redirected to extension 102. In lunch/break/night mode: the call will be redirected to the ESVM card, and a voice message will be recorded to the message box.
  • Page 181 1.17.8 Built-in Simplified Voice Message (SVM) automatically. After the last voice message in a message box has finished playing, the voice messages will begin playing from the most recent voice message again. When all voice messages have been played this time, the extension user will hear dial tone 4, and the line will be disconnected automatically.
  • Page 182 1.17.8 Built-in Simplified Voice Message (SVM) the number of voice messages for an extension exceeds the limit. the destination of a call has been changed more than once. the desired message box is already in use by another user. a call is received at an ICD Group, and the message box of the first extension assigned to that group is not available, or no extension is assigned as the first member of the group.
  • Page 183 1.17.8 Built-in Simplified Voice Message (SVM) User Manual References 1.6.2 Using Voice Messaging (Built-in Simplified Voice Message [SVM]) 3.1.2 Settings on the Programming Mode Feature Guide...
  • Page 184: External Sensor

    1.17.9 External Sensor 1.17.9 External Sensor Description External sensing devices, such as security alarms or smoke detectors, can be connected to the PBX. When the PBX receives input from a sensor, a call is made to the preset destination, alerting the extension user. The available destinations of a sensor call are as follows: [Available Destinations] Destination...
  • Page 185 1.17.9 External Sensor – Hands-free Answerback (® 1.4.1.4 Hands-free Answerback) – Consultation Hold/Call Hold (® 1.13.1 Call Hold) – Call Transfer (® 1.12.1 Call Transfer) – Executive Busy Override (® 1.8.2 Executive Busy Override) • Sensor call information is output on SMDR. Installation Manual References 2.6.1 OPB3 Card (KX-TDA0190) 2.6.4 EIO4 Card (KX-TDA0164)
  • Page 186: External Relay Control

    1.17.10 External Relay Control 1.17.10 External Relay Control Description By turning external device relays on and off, the PBX can control external devices such as alarms. When an extension user enters the External Relay Control feature number, the specified relay turns on for a preprogrammed length of time.
  • Page 187: Caller Id Features

    1.18.1 Caller ID 1.18 Caller ID Features 1.18.1 Caller ID Description The PBX receives caller information, such as the caller’s name and telephone number, through the trunk. This information can then be shown on the displays of PTs, PSs, or SLTs that support FSK-type Caller ID. The PBX can modify a received number according to preprogrammed tables, so that an extension user can easily use the received number to call the caller back.
  • Page 188 1.18.1 Caller ID This PBX supports 4 modification tables, each of which can be used for any number of trunk groups. Each table has 10 locations for local/international calls and one for long distance calls. The PBX checks the local/ international call data first.
  • Page 189 1.18.1 Caller ID <Modification Flowchart> A trunk call with the caller's information is received. Checks the Table Selection. Table 1 Is the area code found in local/international call data Yes: in the modification table? e.g., 00987654321 e.g., 3344556677 Checks the local/ international call data.
  • Page 190 1.18.1 Caller ID Caller’s Name Reference A name can also be shown on the display or SMDR. The PBX searches for the name in the following order: Personal Speed Dialling data of the original called extension System Speed Dialling (Caller ID) Table Caller ID name received from the public line (Caller ID Name Reference) If the name is not found, it will not be displayed.
  • Page 191: Incoming Call Log

    1.18.2 Incoming Call Log 1.18.2 Incoming Call Log Description When an incoming public trunk call with the caller’s information (e.g., Caller ID) is directed to an extension, the information is automatically recorded in the call log of the called extension. This information is shown on the telephone display and is used for confirming the caller, calling back, or storing the number and name in the Personal Speed Dialling.
  • Page 192 1.18.2 Incoming Call Log When storing the number and name into Personal Speed Dialling from the call log information, the Idle Line Access number is automatically attached to the telephone number. • Incoming Call Log Memory The total memory for the Incoming Call Log is determined in the PBX. The maximum number that can be logged for each extension and incoming call distribution group is also determined through system programming.
  • Page 193: Message Features

    1.19.1 Message Waiting 1.19 Message Features 1.19.1 Message Waiting Description An extension user can notify another extension user that he wishes to talk to the user. The notified extension user can return the call or listen to the messages recorded by the Voice Processing System (VPS) or Built-in Simplified Voice Message feature.
  • Page 194 1.19.1 Message Waiting [SLT Message Waiting Lamp Light Patterns] 5.12 s 1.28 s Pattern 1 5.12 s 1.28 s Pattern 2 512 ms 5.12 s 1.28 s Pattern 3 256 ms 2.56 s 768 ms Pattern 4 256 ms 5.12 s 768 ms Pattern 5 256 ms...
  • Page 195 1.19.1 Message Waiting 10.24 s 10.24 s 20.48 s t=1.28 s Pattern 11 10.24 s 10.24 s 20.48 s t=1.28 s Pattern 12 • It is possible to set Message Waiting while hearing a ringback tone, busy tone, or DND tone. •...
  • Page 196: Absent Message

    1.19.2 Absent Message 1.19.2 Absent Message Description An extension user can set or select a message (e.g., the reason for absence) to be displayed on his telephone. When a display PT user calls the extension, the message is shown on the caller’s telephone. The following messages can be programmed as desired: Message Type...
  • Page 197: Proprietary Telephone (pt) Features

    1.20.1 Fixed Buttons 1.20 Proprietary Telephone (PT) Features 1.20.1 Fixed Buttons Description PTs, DSS Consoles, and Add-on Key Modules are provided with the following feature/Line Access buttons: Depending on your device type, some buttons may not be provided. As for buttons on PSs, please refer to the Operating Instructions for each PS. [PT and Add-on Key Module] Button Usage...
  • Page 198: Dss Console

    1.20.1 Fixed Buttons Button Usage Used to transfer a call to another party. TRANSFER Used to make or receive a trunk call or can be Flexible CO (Trunk) reassigned to a different Trunk Access button (Default: S-CO) or to another feature button. Used to make or receive intercom calls.
  • Page 199: Flexible Buttons

    1.20.2 Flexible Buttons 1.20.2 Flexible Buttons Description You can customise the flexible buttons on PTs, Add-on Key Modules, and PSs through either system or personal programming. They can then be used to make or receive intercom or trunk calls or be used as feature buttons, as follows: [Button Usage] Button...
  • Page 200 1.20.2 Flexible Buttons Button Usage Wrap-up Used to switch the Wrap-up/Not Ready and Ready modes. System Alarm Used to confirm a PBX error. Time Service Used to switch the assigned time modes: day, lunch, break or night. Also used to check the current time mode status. Answer Used to answer an incoming call.
  • Page 201 1.20.2 Flexible Buttons Button Usage Secondary Directory Number Used to show the current status of another extension, call the (SDN) extension, and pick up or transfer calls to it. (® 1.7.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension) One-touch Feature Setting Buttons: Pressing these buttons while on-hook changes the feature settings. The new mode will be displayed for a preprogrammed time period.
  • Page 202: Led Indication

    1.20.3 LED Indication 1.20.3 LED Indication Description The LED (Light Emitting Diode) of the Message/Ringer Lamp and following buttons (Line Status Buttons and Corresponding Extension Status Button) show line conditions with a variety of light patterns. Line Status Buttons: S-CO, G-CO, L-CO, INTERCOM, ICD Group, PDN Corresponding Extension Status Button: DSS, SDN Light Pattern of the Message/Ringer Lamp [DPT]...
  • Page 203 1.20.3 LED Indication Line Status Button Incoming Call Light Intercom Trunk Status Distribution Pattern Line Status Group Line Status S-CO G-CO L-CO INTERCOM ICD Group Rapid red Incoming call to the incoming call distribution — flashing group in Ring distribution method For information on the light patterns of PDN and SDN buttons, refer to 1.7.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension.
  • Page 204 1.20.3 LED Indication 1.14.1.3 Privacy Release Feature Guide...
  • Page 205: Display Information

    ®102:Mike These can be displayed in Original Destination, if the call is turn by pressing the forwarded TRANSFER button or Panasonic DDI/DID/MSN name DISP Soft button during a call. Call charge fee during a trunk call. The currency, position of 12.35...
  • Page 206 1.20.4 Display Information User Manual References 3.1.2 Settings on the Programming Mode Feature Guide...
  • Page 207: Integrated Services Digital Network (isdn) Service Features

    1.21.1 Integrated Services Digital Network (ISDN) 1.21 Integrated Services Digital Network (ISDN) Service Features 1.21.1 Integrated Services Digital Network (ISDN) 1.21.1.1 Integrated Services Digital Network (ISDN)—SUMMARY Description ISDN is a digital switching and transmission network. ISDN transmits voice, data, and image in digital format. ISDN lines, if available, can be connected to public line (trunk), private line (QSIG), or ISDN terminal devices (extension).
  • Page 208 1.21.1 Integrated Services Digital Network (ISDN) Service Description & Reference Calling Line Identification Sends the caller’s telephone number to the network when making Presentation (CLIP) a call. The called party can see the number on his telephone display before answering the call. ®...
  • Page 209 1.21.1 Integrated Services Digital Network (ISDN) Service Description & Reference Malicious Call Identification An extension user can ask the telephone company to trace a (MCID) malicious caller. Information on the malicious call will be received later on. ® 1.21.1.9 Malicious Call Identification (MCID) Completion of Calls to Busy If a call is made to an outside party and the party is busy, an Subscriber (CCBS)
  • Page 210 1.21.1 Integrated Services Digital Network (ISDN) ® [427] BRI TEI Mode • Bearer Mode The bearer mode can be assigned on an extension basis. • Automatic ISDN Configuration ISDN (BRI) port configuration can be set automatically through system programming. The following items will be set by making and receiving a call using the subscriber number assigned for each ISDN (BRI) port: –...
  • Page 211: Calling/connected Line Identification Presentation (clip/colp)

    1.21.1 Integrated Services Digital Network (ISDN) 1.21.1.2 Calling/Connected Line Identification Presentation (CLIP/ COLP) Description Calling Line Identification Presentation (CLIP): The PBX can send a preprogrammed telephone number to the network when an extension user makes a call. The called party can see the number on his telephone display before answering the call. Connected Line Identification Presentation (COLP): The PBX sends a preprogrammed telephone number to the network when the extension user answers an incoming call.
  • Page 212 1.21.1 Integrated Services Digital Network (ISDN) Conditions • The availability of this feature is dependent on the contract with the telephone company. • CLIP/COLP features comply with the following European Telecommunication Standard (ETS) specifications: – ETS 300 092 Calling Line Identification Presentation (CLIP) supplementary service. –...
  • Page 213: Advice Of Charge (aoc)

    1.21.1 Integrated Services Digital Network (ISDN) 1.21.1.3 Advice of Charge (AOC) Description The PBX can receive the call charge information on ISDN lines from the telephone company. There are the following types: Type Description Advice of Charge During AOC is received during the call and when the call is completed. Call (AOC-D) Advice of Charge AOC is received when the call is completed.
  • Page 214: Call Forwarding (cf)-by Isdn (p-mp)

    1.21.1 Integrated Services Digital Network (ISDN) 1.21.1.4 Call Forwarding (CF)—by ISDN (P-MP) Description An extension user can forward the incoming ISDN call to another outside party using the ISDN service of the telephone company, instead of the PBX feature, when the call is received through an ISDN line. Extension users can set the forward destination to the network on an MSN basis.
  • Page 215 1.21.1 Integrated Services Digital Network (ISDN) • The feature requires the MSN service. (® 1.1.1.4 Multiple Subscriber Number (MSN) Ringing Service) • COS programming determines the extensions that are able to use this feature. Feature Guide References 1.3.1.2 Call Forwarding (FWD) 2.2.1 Class of Service (COS) User Manual References 1.6.1 Forwarding Calls...
  • Page 216: Call Forwarding (cf)-by Isdn (p-p)

    1.21.1 Integrated Services Digital Network (ISDN) 1.21.1.5 Call Forwarding (CF)—by ISDN (P-P) Description An extension user can forward the incoming ISDN call to another outside party using the ISDN service of the telephone company, instead of the PBX feature, when the call is received through an ISDN line. The network directly forwards the call to the destination which the extension user has set in the PBX as the forward destination of trunk calls;...
  • Page 217 1.21.1 Integrated Services Digital Network (ISDN) User Manual References 1.6.1 Forwarding Calls Feature Guide...
  • Page 218: Call Hold (hold)-by Isdn

    1.21.1 Integrated Services Digital Network (ISDN) 1.21.1.6 Call Hold (HOLD)—by ISDN Description An ISDN call can be put on hold using the ISDN service of the telephone company, instead of the PBX feature. This can be a part of a Call Transfer (CT)—by ISDN (® 1.21.1.7 Call Transfer (CT)—by ISDN) and Three-party Conference (3PTY)—by ISDN (®...
  • Page 219: Call Transfer (ct)-by Isdn

    1.21.1 Integrated Services Digital Network (ISDN) 1.21.1.7 Call Transfer (CT)—by ISDN Description An ISDN call can be transferred to an outside party using the ISDN service of the telephone company, instead of the PBX feature, without occupying a second ISDN line. Conditions •...
  • Page 220: Three-party Conference (3pty)-by Isdn

    1.21.1 Integrated Services Digital Network (ISDN) 1.21.1.8 Three-party Conference (3PTY)—by ISDN Description During a conversation using an ISDN line, an extension user can add another party and establish a three-party conference call using the ISDN service of the telephone company, instead of the PBX feature. Conditions •...
  • Page 221: Malicious Call Identification (mcid)

    1.21.1 Integrated Services Digital Network (ISDN) 1.21.1.9 Malicious Call Identification (MCID) Description An extension user can ask the telephone company to trace a malicious caller during a call or while hearing reorder tone after the caller hangs up. Information on the malicious call will be received later on. Conditions •...
  • Page 222: Completion Of Calls To Busy Subscriber (ccbs)

    1.21.1 Integrated Services Digital Network (ISDN) 1.21.1.10 Completion of Calls to Busy Subscriber (CCBS) Description If the called party is busy and the call has been made using an ISDN line, an extension user can set to receive callback ringing when the called party becomes free. When the user answers the callback ringing, that party’s number is automatically dialled.
  • Page 223: Isdn Extension

    1.21.1 Integrated Services Digital Network (ISDN) 1.21.1.11 ISDN Extension Description An ISDN (BRI/PRI) port can be used for either trunk or extension connection. When extension connection is enabled, ISDN terminal devices (e.g., ISDN telephone, G4 fax machine, PC) or a behind PBX can be connected to the port.
  • Page 224 1.21.1 Integrated Services Digital Network (ISDN) • If the last digit of the MSN is "0", all terminal devices on the same ISDN port receive the call simultaneously, if the specification of each terminal device is available. To use the MSN whose last digit is "0" as an individual MSN, system programming is required for each ISDN port.
  • Page 225: Isdn Service Access By Keypad Protocol

    1.21.1 Integrated Services Digital Network (ISDN) 1.21.1.12 ISDN Service Access by Keypad Protocol Description ISDN provides some supplementary services by key protocol, and they may require a service access code to be dialled. Conditions • This feature complies with the following European Telecommunication Standard (ETS) specification: –...
  • Page 226: E1 Line Service Features

    1.22.1 E1 Line Service 1.22 E1 Line Service Features 1.22.1 E1 Line Service Description The E1 line carries thirty 64 kbps-voice channels at 2.048 Mbps transmission speed as a trunk or private line. Voice is digitised by Pulse Code Modulation (PCM). Channel Type [DR2 (Digital System R2)/E &...
  • Page 227 1.22.1 E1 Line Service Number in the Feature Description Table Automatic Number Outgoing ANI: Identification (ANI) Sends the caller’s number to the E1 line. The sending method is the same as ISDN CLIP service. (® 1.21.1.2 Calling/Connected Line Identification Presentation (CLIP/ COLP)) Incoming ANI: Receives the caller’s number from the E1...
  • Page 228: T1 Line Service Features

    1.23.1 T1 Line Service 1.23 T1 Line Service Features 1.23.1 T1 Line Service Description The T1 line carries twenty-four 64 kbps-voice channels at 1.5 Mbps transmission speed as a trunk or private line. Voice is digitised by Pulse Code Modulation (PCM). Channel Type [LCOT/GCOT/DID/TIE/OPX] The T1 card supports five different channel types to provide connection at minimum expense.
  • Page 229 1.23.1 T1 Line Service Number in the Feature Description Table Off Premise Extension An SLT which is installed off site can perform as if it (OPX) were installed locally. The SLT makes and receives a call through the PBX. An extension number can be given to the OPX, and extension data such as COS is also applied.
  • Page 230: Voice Mail Features

    1.24.1 Voice Mail (VM) Group 1.24 Voice Mail Features 1.24.1 Voice Mail (VM) Group Description A VPS can be connected to extension ports of the PBX. The extension ports make a group, called a VM group. This group has a floating extension number. The VM group can be the destination for redirected calls and incoming calls.
  • Page 231 1.24.1 Voice Mail (VM) Group VM (DPT) Group Assignment: The VPS is connected to the DPT ports of the PBX. These DPT ports, as well as VM (DPT) group settings, must be configured to allow DPT (Digital) Integration, as shown in the following [Programming Example of Extension Port] and [Programming Example of VM (DPT) Group].
  • Page 232 1.24.1 Voice Mail (VM) Group It is possible to assign a One-touch Dialling button for direct access to a Voice Mail feature. (® 1.6.1.2 One-touch Dialling) For example, to access a mailbox (mailbox number 123) of the VPS (extension number 165) directly, assign "165#6123" to a One-touch Dialling button. When pressing this button, the outgoing message (OGM) of the mailbox will be heard.
  • Page 233: Voice Mail Dtmf Integration

    When a caller reaches the VPS, the VPS greets and guides the caller to leave a voice message for a specified mailbox. [Example] The VPS sends the message to the caller, "Thank you for calling Panasonic. Please enter the mailbox number of the person you wish to leave your message for." ¯...
  • Page 234 1.24.2 Voice Mail DTMF Integration Command (Default) Switching to VM Switching to AA Recording message Listening message Note H = Mailbox Number VM Service FWD to a Mailbox of the VPS The PBX sends a mailbox number of the corresponding extension to the VPS when a call is forwarded from an extension to the VPS.
  • Page 235 1.24.2 Voice Mail DTMF Integration Transmitted Command Parameter In AA Service Mode In VM Service Mode Switching to AA command (#8) Switching to AA command (#8) None (Default) (DTMF commands are not sent. Work with default of the VPS.) [Example of a) & b)] Trunk Call Sent "#6"...
  • Page 236 1.24.2 Voice Mail DTMF Integration [Example] Trunk Call Sent "#6" + "103". mailbox number Switching to VM command Transfer with VM Transfer button + extension number (103) Extension VPS (In AA service mode) (Operator) VM Port 1 VM Port 2 VM (DTMF) Group VM Port 3...
  • Page 237 1.24.2 Voice Mail DTMF Integration [Example] Sent "#6" + " ", "102". Listening message command, mailbox number Switching to VM command Pressing the MESSAGE button VPS (In AA Extn. 102 service mode) Mailbox for Extn. 102 AA Service If the VPS transfers the call using the AA service, the PBX will inform the VPS of the status of the called destination with the preprogrammed DTMF status signal so that the VPS can confirm the status of the extension without listening to the system tones (e.g., ringback tone).
  • Page 238 1.24.2 Voice Mail DTMF Integration [Example] An incoming call reaches the VPS. The VPS greets the caller: "Thank you for calling Panasonic. If you know the extension number of the person you wish… ". Transfer The caller dials the extension number (extn.
  • Page 239: Voice Mail Dpt (digital) Integration

    1.24.3 Voice Mail DPT (Digital) Integration Description A Panasonic VPS that supports DPT (Digital) Integration (e.g., the KX-TVM200) can be connected to this PBX in a tightly integrated fashion. DPT (Digital) Integration features can be used when the VPS is connected through DPT ports of the PBX.
  • Page 240 1.24.3 Voice Mail DPT (Digital) Integration Corresponding VM trunk group number and tenant number are determined by the setting of the incoming trunk call as follows: DIL/TIE: the setting of each trunk port (® 1.1.1.2 Direct In Line (DIL), 1.30.1 TIE Line Service) DID/DDI: the setting of each location number for DID/DDI (®...
  • Page 241 1.24.3 Voice Mail DPT (Digital) Integration Time mode (day/lunch/break/night) of the preprogrammed tenant is applied to the DID destination and company greeting number. Trunk Call Trunk Call 123-4567 123-2468 Sends the following information: · VM Trunk Group: 1 · Time mode: Day Intercept Sends the following information: ·...
  • Page 242 1.24.3 Voice Mail DPT (Digital) Integration Note Before recording a Two-way telephone conversation, you should inform the other party that the conversation will be recorded. VPS Data Control by the PBX The date and time settings of the VPS are controlled by the PBX. Remote FWD Setting by the VM Extension FWD settings can be programmed using the VPS.
  • Page 243 1.24.3 Voice Mail DPT (Digital) Integration 1.24.1 Voice Mail (VM) Group 2.3.6 Flexible Numbering/Fixed Numbering User Manual References 1.10.5 If a Voice Processing System is Connected 3.1.2 Settings on the Programming Mode 3.2.2 Manager Programming Feature Guide...
  • Page 244: Portable Station (ps) Features

    1.25.1 Portable Station (PS) Connection 1.25 Portable Station (PS) Features 1.25.1 Portable Station (PS) Connection Description This PBX supports the connection of a PS. Cell Stations (CSs) allow PSs to receive reception within a designated area. It is possible to use the PBX features using the PS like a PT. Conditions [General] •...
  • Page 245 1.25.1 Portable Station (PS) Connection PT Programming Manual References [690] PS Registration [691] PS Termination [692] Personal Identification Number (PIN) for PS Registration Feature Guide References 2.3.6 Flexible Numbering/Fixed Numbering Feature Guide...
  • Page 246: Ps Ring Group

    1.25.2 PS Ring Group 1.25.2 PS Ring Group Description A PS ring group is a group of PS extensions that receives incoming calls. Each group has a floating extension number and name. One PS can belong to multiple groups. [Programming Example] PS Ring Group 01 PS Ring Group 02 PS Ring Group 03...
  • Page 247 1.25.2 PS Ring Group – KX-TCA355 – KX-TD7680 – KX-TD7684 – KX-TD7694 • Incoming trunk call information is shown on a PS display when a trunk call arrives at a PS ring group which the PS joins. The display information can be selected on a PS ring group basis through system programming: Called Party’s Name/Number or Caller’s Name/Number.
  • Page 248 1.25.2 PS Ring Group PS Ring Group Log-out Incoming Call Distribution Group PS Ring Group Log-in Log-out Log-in • When the PS ring group is called using the floating extension number, the group becomes busy to other callers using the floating extension number. However, the individual group members may be called directly using their extension number.
  • Page 249: Ps Directory

    1.25.3 PS Directory 1.25.3 PS Directory Description A PS user can store numbers and/or names in the directory. A stored number is dialled by selecting a name or number in the directory. Depending on the PS model, the PS user can use the following directories for easy operation: Type Description PS Dialling Directory...
  • Page 250: Ps Feature Buttons

    1.25.4 PS Feature Buttons 1.25.4 PS Feature Buttons Description A PS user can use PBX features using a combination of buttons (button + a specified number, , or #) and/ or display operation. The flexible buttons and the display are customised through PS programming. The button assignment is the same for the PT (®...
  • Page 251: Wireless Xdp Parallel Mode

    1.25.5 Wireless XDP Parallel Mode 1.25.5 Wireless XDP Parallel Mode Description A PS can be used in parallel with a wired telephone (PT/SLT). In this case, the wired telephone is the main telephone and the PS is the sub telephone. When Wireless XDP Parallel Mode is enabled, the two telephones share one extension number (main telephone’s extension number).
  • Page 252 1.25.5 Wireless XDP Parallel Mode – Transfer Recall Destination for Call Transfer and Call Park (® 1.12.1 Call Transfer) (® 1.13.2 Call Park) – Display Language (® 1.20.4 Display Information) – ISDN Bearer Mode (® 1.21.1.1 Integrated Services Digital Network (ISDN)—SUMMARY) –...
  • Page 253: Virtual Ps

    1.25.6 Virtual PS 1.25.6 Virtual PS Description An extension number can be assigned for a portable station (PS) without registering the PS unit itself. This is known as temporary registration. If a forward destination is then assigned for this PS, all calls to that extension number will be forwarded to the assigned destination.
  • Page 254 1.25.6 Virtual PS Feature Description & Reference Automatic Fax Transfer A virtual PS can be used to forward fax calls to a fax machine at another PBX connected by TIE line. ® 1.17.7 Automatic Fax Transfer Built-in Simplified Voice Registering a virtual PS as the first extension of an ICD Group Message provides the ICD Group with a dedicated message box that is not shared with an actual extension.
  • Page 255: Administrative Information Features

    1.26.1 Station Message Detail Recording (SMDR) 1.26 Administrative Information Features 1.26.1 Station Message Detail Recording (SMDR) Description Automatically records detailed information for each extension. SMDR Output Port The Serial Interface (RS-232C) port can be used to output the SMDR data. The following devices can be connected: •...
  • Page 256 1.26.1 Station Message Detail Recording (SMDR) Pattern B: 80 digits with call charge information Date Time Dial Number Duration Cost ACC Code (8 digits) (20) (8+2) (10) 01/02/02 10:03AM 1210 <I> 01/02/02 10:07AM 2005 1234567890123456789 00:00'05 00560.00EU 9876543210 (10) Pattern C: 120 digits Date Time Dial Number...
  • Page 257 1.26.1 Station Message Detail Recording (SMDR) Number in Item Description the Pattern Dial Number [Trunk Call] Outgoing Trunk Call Shows the dialled telephone number. Valid digits are as follows: 0 through 9, P: Pause F: EFA signal =: A Host PBX Access code (® 1.5.4.8 Host PBX Access Code (Access Code to the Telephone Company from a Host PBX)) .
  • Page 258 1.26.1 Station Message Detail Recording (SMDR) Number in Item Description the Pattern CD (Condition Shows other call information with the following codes: Code) CL: Collect call TR: Transfer FW: FWD to trunk D0: Call using DISA or TIE line service RM: Remote maintenance (modem) (®...
  • Page 259 1.26.1 Station Message Detail Recording (SMDR) Item Description Privacy dial Enables or disables privacy dial. If enabled, the last four digits of the dialled telephone number and any additional digits after connection will be shown as "X". (e.g., 123-456-XXXX) Date order The date order is changeable: month/day/year, day/month/year, year/month/day, year/day/month.
  • Page 260 1.26.1 Station Message Detail Recording (SMDR) – Trunk-to-trunk calls by Call Transfer, FWD or DISA (recording each as "incoming call" and "outgoing call") • The PBX waits for a preprogrammed time period between the end of dialling and start of the SMDR timer for outgoing trunk calls.
  • Page 261 1.26.1 Station Message Detail Recording (SMDR) [804] SMDR Outgoing Call Printing [805] SMDR Incoming Call Printing Feature Guide References 1.1.1.3 Direct Inward Dialling (DID)/Direct Dialling In (DDI) 1.1.1.4 Multiple Subscriber Number (MSN) Ringing Service 1.2.2.7 Log-in/Log-out 1.5.4.8 Host PBX Access Code (Access Code to the Telephone Company from a Host PBX) 1.12.1 Call Transfer 1.17.6 Direct Inward System Access (DISA) 1.30.1 TIE Line Service...
  • Page 262: Printing Message

    1.26.2 Printing Message 1.26.2 Printing Message Description An extension user can select a message to be output on SMDR. Up to eight messages can be preprogrammed in the Printing Message table, and are available to all extensions connected to the PBX. A message can contain the "%"...
  • Page 263: Call Charge Services

    1.26.3 Call Charge Services 1.26.3 Call Charge Services Description The PBX receives a call charge signal during or after a conversation with an outside party. The call charge information is shown on the telephone display and SMDR. Call Charge Signal Services The type of call charge service that is used by the PBX is decided by the type of signal received from the telephone company.
  • Page 264 1.26.3 Call Charge Services Call Charge Management An extension assigned as a manager can perform the following: Clear the call charges for each extension and verification code. Clear the call charges of all extensions and verification codes. View the call charges (Call Charge Reference) for each trunk, extension, or verification code. Set the call charge rate for each trunk group.
  • Page 265 1.26.3 Call Charge Services Feature Guide References 1.9.6 Verification Code Entry 1.20.2 Flexible Buttons 3.1 Capacity of System Resources User Manual References 1.11.1 Using the Telephones in a Hotel-type Environment (Hospitality Features) 3.2.2 Manager Programming Feature Guide...
  • Page 266: Hospitality Features

    1.27.1 Hospitality Features—SUMMARY 1.27 Hospitality Features 1.27.1 Hospitality Features—SUMMARY Description This PBX has several features that support its use in a hotel-type environment, where extensions correspond to guest rooms. Feature Description & Reference Room Status Control An extension designated as the hotel operator can set the check-in status of rooms remotely.
  • Page 267: Room Status Control

    1.27.2 Room Status Control 1.27.2 Room Status Control Description A PT with a 6-line display designated as a hotel operator extension can be used to view and set the Check-in/ Check-out/Cleaned-up (Ready or Not Ready) status of guest rooms associated with extensions. Any wired extension can be used as a room extension without special programming.
  • Page 268 1.27.2 Room Status Control [Example Use: Checked-in Mode] DSS button Room101 Rooms 101 and 103 are currently in Room102 checked-in status. Room103 Room104 Check-in button Room105 Check-out button Cleaned-up button When in Room Status Control mode, the hotel operator’s extension is treated as a busy extension, similar to when performing PT programming.
  • Page 269: Call Billing For Guest Room

    1.27.3 Call Billing for Guest Room 1.27.3 Call Billing for Guest Room Description Separately from SMDR, it is possible to output a record of calls along with charges (e.g., telephone charges, minibar, etc.), which can be used in billing a guest. Charge Items This feature provides three types of programmable charge items (Charge Item 1, Charge Item 2, and Charge Item 3) which can be used for billing guests for various services (e.g., telephone charges).
  • Page 270 1.27.3 Call Billing for Guest Room The total charge for each charge item and tax, including the preprogrammed tax rate. The combined charges of all three charge items, currency of the charge, and tax. The sheet number (the number of times that the current guest’s charge data has been printed out and then cleared).
  • Page 271: Extension Controlling Features

    1.28.1 Extension Personal Identification Number (PIN) 1.28 Extension Controlling Features 1.28.1 Extension Personal Identification Number (PIN) Description Each extension user can have his own PIN through system programming or personal programming (Extension PIN [Personal Identification Number]) to set features or access his own telephone remotely. The following features cannot be used without the PIN: Live Call Screening (LCS) (®...
  • Page 272: Extension Feature Clear

    1.28.2 Extension Feature Clear 1.28.2 Extension Feature Clear Description Extension users can clear all the following features set on their own telephone at once. This feature is also known as Station Programme Clear. Features After Setting Absent Message FWD*/DND* Call Pickup Deny Allow Call Waiting* Disable...
  • Page 273: Walking Extension

    1.28.3 Walking Extension 1.28.3 Walking Extension Description It is possible to use any extension and have your extension settings available to you. Settings such as extension number, one-touch dialling memory, and COS are all available to you at the new location. This feature is also known as Walking Station.
  • Page 274: Timed Reminder

    1.28.4 Timed Reminder 1.28.4 Timed Reminder Description An extension can be preset to ring at a certain time, to act as a wake-up call or reminder. This feature can be programmed to activate only once, or daily. If the user answers the alarm call, a prerecorded voice message will be heard.
  • Page 275: Audible Tone Features

    1.29.1 Dial Tone 1.29 Audible Tone Features 1.29.1 Dial Tone Description The following distinctive dial tones inform extensions about features activated on their extensions. Each dial tone type has two frequencies (e.g., dial tone 1A and dial tone 1B). Type Description Tone 1A/1B A normal dial tone is heard when:...
  • Page 276 1.29.1 Dial Tone • Distinctive dial tones can be disabled. When disabled, dial tone 1 will be heard in all cases except those marked with "*1" in the table above. • Dial Tone Patterns All dial tone patterns have a default (® 3.2.1 Tones/Ring Tones). •...
  • Page 277: Confirmation Tone

    1.29.2 Confirmation Tone 1.29.2 Confirmation Tone Description At the end of feature operations, the PBX confirms the success of the operation by sending a confirmation tone to extension users. Type Description Tone 1 Sent when the setting is accepted. Sent when a call is received in voice-calling mode (Alternate Receiving—Ring/Voice).
  • Page 278: Networking Features

    1.30.1 TIE Line Service 1.30 Networking Features 1.30.1 TIE Line Service Description A TIE line is a privately leased communication line between two or more PBXs, which provides cost effective communications between company members at different locations. The TIE lines can be used to call through the PBX to reach another switching system (PBX or telephone company).
  • Page 279 1.30.1 TIE Line Service Case 1: Extension 1012 of PBX-1 dials extension number "2011". ® Extension 1012 of PBX-1 is connected to extension 2011 of PBX-2. Case 2: Extension 1011 of PBX-1 dials extension number "3011". ® Extension 1011 of PBX-1 is connected to extension 3011 of PBX-3. PBX Code Method (Access with PBX Code) Dial the [TIE Line Access Number] + [PBX Code] + [Extension Number].
  • Page 280 1.30.1 TIE Line Service It is also possible to forward calls using a virtual PS. Using this method, trunk calls received at PBX-1 are forwarded directly to the extension at PBX-2, even when using the PBX Code method. Incoming Trunk Call Destination Assignment [Example] Telephone Company Trunk...
  • Page 281 1.30.1 TIE Line Service [Example] Telephone Company Trunk TIE Line Network PBX Code: 951 PBX Code: 952 PBX-1 PBX-2 Trunk TIE Line Interface Interface Forwarded/Transferred /Intercepted to 7-952-2011 Outside Caller Extn. 1011 Extn. 2011 Dials "123-4567". Explanation: An outside caller dials "123-4567". The call reaches the destination (extension 1011 of PBX-1), and the call is forwarded, transferred, or intercepted to extension "2011"...
  • Page 282 1.30.1 TIE Line Service <Extension Number Method (Access without PBX Code)> Telephone Company Trunk Trunk 211-4567 TIE Line Network PBX-2 PBX-1 9-211-4567 TIE Line Interface Interface TRG 2 Outside Party Extn. 1011 Extn. 2011 (211-4567) Dials "802-9-211-4567". Explanation: Extension 1011 of PBX-1 dials the Trunk Group Access number of PBX-1 "8", trunk group number "02"...
  • Page 283 1.30.1 TIE Line Service <PBX Code Method (Access with PBX Code)> Telephone Company Trunk Trunk 211-4567 TIE Line Network PBX-1 PBX-2 PBX Code 952 PBX Code 951 952-9-211-4567 TIE Line Interface Interface TRG 2 Outside Party Extn. 1011 Extn. 1011 (211-4567) Dials "7-952-9-211-4567"...
  • Page 284 1.30.1 TIE Line Service <Extension Number Method (Access without PBX Code)> Telephone Company Trunk Trunk 211-4567 TIE Line Network PBX-2 PBX-1 9-211-4567 TIE Line Interface Interface TRG 2 Outside Party Extn. 1011 Extn. 2011 (211-4567) Dials "9-211-4567". Explanation: Extension 1011 of PBX-1 dials the Idle Line Access number of PBX-1 "9" and telephone number "211-4567".
  • Page 285 1.30.1 TIE Line Service <PBX Code Method (Access with PBX Code)> Telephone Company Trunk Trunk 211-4567 TIE Line Network PBX-1 PBX-2 PBX Code 952 PBX Code 951 952-9-211-4567 TIE Line Interface Interface TRG 2 Outside Party Extn. 1011 Extn. 1011 (211-4567) Dials "9-211-4567".
  • Page 286 1.30.1 TIE Line Service Outgoing Call TRG of Incoming … Call TRG 1 TRG 2 TRG 3 COS 1 COS 2 COS 3 : Block [Example] <Extension Number Method (Access Without PBX Code)> Telephone Company Trunk Trunk 211-4567 TRG 3 TIE Line Network of PBX-2 PBX-1...
  • Page 287 1.30.1 TIE Line Service identification number (PIN), Idle Line Access number of PBX-2 "9", and the telephone number "211-4567". If the specified verification code applies COS 2 of PBX-2, the call is connected to the outside party through PBX-2, because COS 2 is not blocked from accessing TRG 3 of PBX-2. <PBX Code Method (Access with PBX Code)>...
  • Page 288 1.30.1 TIE Line Service [Example] Telephone Company Forwarded/Transferred/ Intercepted to 211-4567 Trunk Trunk TIE Line Network PBX-1 PBX-2 PBX Code 952 PBX Code 951 952-1011 TIE Line Interface Interface Outside Party Extn. 1011 Extn. 1011 (211-4567) Dials "7-952-1011". Explanation: Extension 1011 of PBX-1 dials the TIE line access number "7", PBX code "952", and extension number "1011".
  • Page 289 1.30.1 TIE Line Service [Example] Telephone Company Telephone Company (area code: 09) (area code: 01) Trunk Trunk Trunk 23-4567 Trunk TIE Line Network PBX-1 PBX-2 PBX-Code 951 PBX-Code 952 952-9-01-23-4567 TIE Line DISA Interface Interface TRG 2 Outside Caller Outside Party (23-4567) Dials "(DISA phone number)-9-01-23-...
  • Page 290 1.30.1 TIE Line Service Extension Number Method (Access without PBX Code) TIE Line Network PBX-4 PBX-3 Extn. 4xxx Extn. 3xxx b-2nd) 3xxx c) 4xxx TRG 2 If you dial: a) 2xxx b) 3xxx TRG 1 c) 4xxx a) 2xxx Extn. 1xxx Extn.
  • Page 291 1.30.1 TIE Line Service PBX Code Method (Access with PBX Code) TIE Line Network PBX-4 PBX-3 PBX Code 953 PBX Code 954 Extn. xxxx Extn. xxxx b-2nd) 953#-xxxx 954#-xxxx If you dial: TRG 2 a) 7-952-xxxx b) 7-953-xxxx TRG 1 c) 7-954-xxxx a) 952-xxxx Extn.
  • Page 292 1.30.1 TIE Line Service To Receive a TIE Line Call Extension Number Method (Access without PBX Code) [Example] A TIE line call is sent to PBX-2 from PBX-1. If the TIE Line Network number sent from PBX-1 is an extension number of PBX-4 PBX-3 PBX-2 (e.g., 2011), the...
  • Page 293 1.30.1 TIE Line Service [Example] A TIE line call is sent to PBX-2 from PBX-1. If TIE Line Network the number sent from PBX-4 PBX-3 PBX-1 has the PBX PBX Code 953 PBX Code 954 code of PBX-2 "952", the call will be received at the corresponding Extn.
  • Page 294 1.30.1 TIE Line Service TIE Line Routing Flowchart [Making a TIE Line Call from an Extension] A TIE line call is made as follows: PBX Code Method: 7-abc-xxxx Extension No. Method: dexx Is the dialled number identified as a TIE line access no. Not treated as or an other PBX extension no.
  • Page 295 1.30.1 TIE Line Service [Receiving a Call through a TIE Line] <Extension Number Method <PBX Code Method (Access without PBX Code)> (Access with PBX Code)> A call is received through a A call is received through a TIE line as follows: TIE line as follows: # 1021 ## 0511033...
  • Page 296 1.30.1 TIE Line Service Conditions • A trunk which is used for a private network should be assigned "Private" as the networking type. (® 1.1.1.1 Incoming Trunk Call Features—SUMMARY) • To establish a QSIG network (® 1.30.4 QSIG Standard Features), each ISDN (QSIG) connection in a TIE line network must have the port on one PBX assigned as a master port, and the port on the other PBX assigned as a slave port.
  • Page 297 1.30.1 TIE Line Service Case 1: Extension 1012 of PBX-1 dials extension number "1011". ® The dialled number is found at the local PBX, so extension 1012 of PBX-1 is connected to extension 1011 of PBX-1. Case 2: Extension 1012 of PBX-1 dials extension number "1033". ®...
  • Page 298: Voice Over Internet Protocol (voip) Network

    1.30.2 Voice over Internet Protocol (VoIP) Network 1.30.2 Voice over Internet Protocol (VoIP) Network Description The PBX can connect to another PBX using an IP-GW card, and establish a private IP network. In this case, voice signals are converted into IP packets and sent through this network. The private IP network supports communications by the TIE line service method.
  • Page 299 1.30.2 Voice over Internet Protocol (VoIP) Network Priority 1 Priority 2 Dial Modification Dial Modification Location Leading Removed Removed Added Added No. of No. of Digits Digits [Explanation] Calls to destinations with leading number "2" or "3" are automatically routed through the IP-GW ports, designated as trunk group 2.
  • Page 300 1.30.2 Voice over Internet Protocol (VoIP) Network 9 (trunk access number) + 012-345-1011 [Quick Dialling Table] Quick Dialling No. Destination No. 9012345 If the call cannot be completed via the private IP network, and the dialled leading number is found in the Quick Dialling Table, the call will be automatically rerouted to a trunk as specified by the corresponding destination number.
  • Page 301: Virtual Private Network (vpn)

    1.30.3 Virtual Private Network (VPN) 1.30.3 Virtual Private Network (VPN) Description Virtual Private Network (VPN) is a service provided by the telephone company. It uses an existing line as if it were a private line. There is no need to set up a private line or to lease a line from the telephone company. Making and receiving both public and private calls is possible using the same line.
  • Page 302 1.30.3 Virtual Private Network (VPN) [Quick Dialling Programming Example] Location No. Quick Dialling No. Desired No. Quick Dialling 01 2345 (extension no. of other PBX) 9-123-4321 (Public no. of extension 2345) Explanation: When an extension user dials "2345", he is connected to extension "2345" of other PBX whose public number is "123-4321".
  • Page 303: Qsig Standard Features

    1.30.4 QSIG Standard Features 1.30.4 QSIG Standard Features 1.30.4.1 QSIG Standard Features—SUMMARY Description QSIG is a protocol which is based on ISDN (Q.931) and offers enhanced PBX features in a private network. The QSIG network supports private communications by the TIE line service method. The following features are available for an ISDN-QSIG or private IP network.
  • Page 304 1.30.4 QSIG Standard Features Service Description & Reference Calling Name Identification Prevents the caller’s name being presented to the called party by Restriction (CNIR) the caller. ® 1.30.4.2 Calling/Connected Line Identification Presentation (CLIP/COLP) and Calling/Connected Name Identification Presentation (CNIP/CONP)—by QSIG Connected Name Prevents CONP being sent by the answered party.
  • Page 305: Calling/connected Line Identification Presentation (clip/colp) And Calling/connected Name Identification Presentation (cnip/conp)-by Qsig

    1.30.4 QSIG Standard Features 1.30.4.2 Calling/Connected Line Identification Presentation (CLIP/ COLP) and Calling/Connected Name Identification Presentation (CNIP/ CONP)—by QSIG Description Calling Line/Name Identification Presentation (CLIP/CNIP): The PBX can send a preprogrammed extension number and/or name to the QSIG network when an extension user makes a call.
  • Page 306 1.30.4 QSIG Standard Features Calling/Connected Name Identification Restriction (CNIR/CONR): It is possible for each extension to restrict the sending of its extension name to the QSIG network. When CLIR is activated, CNIR becomes active automatically. When COLR is activated, CONR becomes active automatically.
  • Page 307: Call Forwarding (cf)-by Qsig

    1.30.4 QSIG Standard Features 1.30.4.3 Call Forwarding (CF)—by QSIG Description The PBX forwards the call to a destination extension in another PBX in QSIG network. The destination can be set on your own PBX on an extension basis as the forward destination of trunk calls (® 1.3.1.2 Call Forwarding (FWD)).
  • Page 308: Call Transfer (ct)-by Qsig

    1.30.4 QSIG Standard Features 1.30.4.4 Call Transfer (CT)—by QSIG Description The PBX transfers the call to a destination extension in another PBX in QSIG network. If the same trunk group is used for the incoming call and the transferred call, the following situation will be possible.
  • Page 309: Completion Of Calls To Busy Subscriber (ccbs)-by Qsig

    1.30.4 QSIG Standard Features 1.30.4.5 Completion of Calls to Busy Subscriber (CCBS)—by QSIG Description If the call has been made to an extension in another PBX in QSIG network and the called party is busy, an extension user can set to receive callback ringing when the called party becomes free. When the user answers the callback ringing, that party’s number is automatically dialled.
  • Page 310: Qsig Enhanced Features

    1.30.5 QSIG Enhanced Features 1.30.5 QSIG Enhanced Features 1.30.5.1 Network Direct Station Selection (NDSS) Description When PBXs are networked using ISDN or IP-GW cards, it is possible to assign flexible buttons as Network Direct Station Selection (NDSS) buttons. These buttons are used to monitor the status of extensions connected to up to seven other PBXs in the network, and to make or transfer calls to those extensions with one touch, like normal DSS buttons.
  • Page 311 1.30.5 QSIG Enhanced Features ISDN-QSIG (PBX Direct Connection) Each QSIG port of a BRI or PRI card that will be used to transmit extension status information must be set to do so through system programming. Even if a port is set to not transmit information, it will still receive information from other PBXs.
  • Page 312 1.30.5 QSIG Enhanced Features [Example] PBX-1 PBX-2 Network ID 1 4001 NDSS 4001 NDSS Idle Idle IP Network Busy Busy PBX-3 PBX-4 Network ID 2 4001 Idle Busy Mixed Network When using the NDSS feature over a mixed network containing both private IP network portions and ISDN line portions, it is possible to set whether status information will be transferred between IP-GW and ISDN cards within each PBX.
  • Page 313 1.30.5 QSIG Enhanced Features • The monitor PBX stops receiving status information for the selected extension. All NDSS buttons for that extension stop displaying status information. However, the related information is not deleted from the Network Monitor Extensions Table. Therefore, if an extension user at a monitor PBX subsequently goes off-hook and presses the NDSS button for that extension, monitoring will be reactivated.
  • Page 314 1.30.5 QSIG Enhanced Features PT Programming Manual References [511] Manager Assignment Feature Guide References 1.30.1 TIE Line Service 1.30.2 Voice over Internet Protocol (VoIP) Network 1.30.4 QSIG Standard Features User Manual References 1.2.1 Basic Calling 2.1.7 Releasing Network Direct Station Selection (NDSS) Monitor Feature Guide...
  • Page 315: Centralised Voice Mail

    1.30.5 QSIG Enhanced Features 1.30.5.2 Centralised Voice Mail Description Up to 8 PBXs connected in a private IP network or ISDN private network can share the services of a VPS connected to another PBX in DPT integration. This VPS can provide voice mail for extensions attached to any of the PBXs in the network, as if the VPS were connected to the local PBX.
  • Page 316 1.30.5 QSIG Enhanced Features [Trunk Call Answered by the VPS, Transferred to Extension at Other PBX (Extension Number Method)] Outside Caller Telephone Company TIE Line Network PBX-1 PBX-2 PBX-3 Private network PBX-4 PBX-5 PBX-6 Hello. PBX-7 Please enter PBX-8 extension number. Mailbox 101 Extn.
  • Page 317 1.30.5 QSIG Enhanced Features Extension 201 does not answer the trunk call, so the call is forwarded to the VPS, and answered by mailbox 201. If the outside caller leaves a message, the VPS sends a Message Waiting notification to the extension using Enhanced QSIG information over the private network.
  • Page 318 1.30.5 QSIG Enhanced Features • All PBXs in the network must be KX-TDA series, KX-TDE series, or KX-NCP series PBXs. For information on the hardware requirements for KX-TDE/KX-NCP series PBXs that share the same VPS, refer to the corresponding Feature Guide. •...
  • Page 319: Network Icd Group

    1.30.6 Network ICD Group 1.30.6 Network ICD Group Description An Incoming Call Distribution (ICD) Group can include up to 4 destinations at other PBXs in a private network, including the floating extension number of another ICD Group. This is done by assigning a virtual PS as a member of the ICD Group, and then setting the number of a destination at another PBX as the forwarding destination for that virtual PS.
  • Page 320: Ps Roaming By Network Icd Group

    1.30.6 Network ICD Group 1.30.6.1 PS Roaming by Network ICD Group Description One PS can be registered to up to 4 PBXs in a private network, and a Network ICD group created for the PS at each PBX, with virtual PSs set to forward to the other PBXs in the network. When a call to the PS is received at one of the PBXs, the call rings simultaneously at all PBXs in the network to which that PS is registered.
  • Page 321 1.30.6 Network ICD Group • If the status of a PS is set to Out of Range at all PBXs that it is registered to, the call will be redirected to the overflow destination of the ICD Group. • Handover from one PBX to another PBX during a conversation is not possible. Feature Guide References 1.2.2.3 Outside Destinations in Incoming Call Distribution Group Feature Guide...
  • Page 322: Ip Proprietary Telephone (ip-pt) Features

    1.31.1 IP Proprietary Telephone (IP-PT) 1.31 IP Proprietary Telephone (IP-PT) Features 1.31.1 IP Proprietary Telephone (IP-PT) Description This PBX supports the connection of IP proprietary telephones (IP-PTs), which function almost identically to normal PTs. However, they connect to the PBX over a Local Area Network (LAN), and send and receive calls using Internet Protocol (IP).
  • Page 323 1.31.1 IP Proprietary Telephone (IP-PT) • Automatic Rerouting to Secondary PBX A KX-NT300 series IP-PT can automatically connect to a secondary PBX, when the primary PBX becomes disconnected. Installation Manual References 2.5.5 IP-EXT16 Card (KX-TDA0470) Feature Guide...
  • Page 324: Computer Telephony Integration (cti) Features

    1.32.1 Computer Telephony Integration (CTI) 1.32 Computer Telephony Integration (CTI) Features 1.32.1 Computer Telephony Integration (CTI) Description Connecting a PC to a DPT, or connecting a CTI Server to this PBX, enables extension users to make use of advanced features by using the stored data in the PC or the CTI Server. The features that are available through CTI depend on the CTI application software used on connected PCs.
  • Page 325 1.32.1 Computer Telephony Integration (CTI) the call is received, depending on the CTI software used. In Third Party Call Control, the PC does not control extensions directly. CTI Server LAN or USB Interface Conditions [General] • Capable telephone: DPT: KX-DT300 series or KX-T7600 series PT, USB module IP-PT •...
  • Page 326: Pc Phone/pc Console

    1.32.2 PC Phone/PC Console 1.32.2 PC Phone/PC Console Description CTI First Party Call Control can be conducted by connecting a PC with a KX-DT343/KX-DT346 or KX-T7633/ KX-T7636 DPT (equipped with USB module) through USB ports. By using the KX-TDA0350 PC Phone or KX-TDA0300 PC Console CTI application, users can enjoy many of the KX-TDA series PBX features while utilising the benefits of a CTI solution.
  • Page 327: Cellular Phone Features

    1.33.1 Cellular Phone Features—SUMMARY 1.33 Cellular Phone Features 1.33.1 Cellular Phone Features—SUMMARY Description This PBX provides features to support the use of cellular phones and other outside destinations with the PBX. Calls can be forwarded from virtual PSs to outside destinations such as cellular phones, and then answered as if the user was at an extension within the PBX.
  • Page 328 1.33.1 Cellular Phone Features—SUMMARY Feature Guide...
  • Page 329: System Configuration And Administration Features

    Section 2 System Configuration and Administration Features Feature Guide...
  • Page 330: System Configuration-hardware

    2.1.1 Extension Port Configuration Description There are two types of extension ports as follows: DPT Port: DPT, DSS Console, Panasonic VPS (DPT [Digital] Integration), or PT-interface CS (e.g., KX-TDA0158CE) can be connected. SLT Port: SLT or Panasonic VPS (DTMF Integration) can be connected.
  • Page 331: System Configuration-software

    2.2.1 Class of Service (COS) 2.2 System Configuration—Software 2.2.1 Class of Service (COS) Description Each extension must belong to a Class of Service (COS). By assigning certain extensions to a COS, it is possible to control the behaviour and privileges of extension users (allowing or denying certain extensions access to various features, extensions, and trunks) depending on the duties appointed to them.
  • Page 332 2.2.1 Class of Service (COS) Feature Guide References 3.1 Capacity of System Resources User Manual References 1.2.7 Calling without Restrictions Feature Guide...
  • Page 333: Group

    2.2.2 Group 2.2.2 Group Description This PBX supports various types of groups. Trunk Group Trunks can be grouped into a specified number of trunk groups (e.g., for each carrier, trunk type, etc.). Several settings can be assigned on a trunk group basis. All trunks belonging to a trunk group follow the assignment determined for that trunk group.
  • Page 334 2.2.2 Group [Example] Paging Group 1 Paging Group 2 Paging Group 3 Paging Group 4 Extension Extension Extension User Group 1 User Group 2 User Group 3 Extn. 100 Extn. 101 Extn. 102 Extn. 103 Extn. 104 Extn. 105 Pager 1 Pager 2 Idle Extension Hunting Group If a called extension is busy or in DND mode, Idle Extension Hunting redirects the incoming call to an idle...
  • Page 335 2.2.2 Group [Example] Port Port Port Port Port Port Port Port Port Port VM (DPT) Group VM (DTMF) Group (DPT [Digital] Integration) (DTMF Integration) PS Ring Group A PS ring group is a group of PS extensions that receives incoming calls directed to the group. Each group has a floating extension number and name through system programming.
  • Page 336: Tenant Service

    2.2.3 Tenant Service 2.2.3 Tenant Service Description This PBX can be shared with a certain number of tenants. Tenant Configuration Tenant Member The tenant members consist of extension user groups. One extension user group can belong to only one tenant. Therefore, one extension can belong to only one tenant. (®...
  • Page 337 2.2.3 Tenant Service ® [006] Operator Assignment Follows the system assignment of the ARS mode. ® [320] ARS Mode Follows the system assignment of the music source for the Music on Hold. ® [711] Music on Hold Follows the system assignment for System Speed Dialling. ®...
  • Page 338 2.2.3 Tenant Service Called Party Caller COS 1 COS 2 COS 3 COS 4 COS 5 COS 6 COS 4 ü ü COS 5 ü ü ü ü COS 6 ü ü ü ü ü: Block Explanation: Assign each extension in a tenant to a certain COS number. Each tenant must have unique COS numbers.
  • Page 339: Time Service

    2.2.4 Time Service 2.2.4 Time Service Description This PBX supports day, night, lunch, and break modes of operation. TRS/Barring can be arranged separately. The destination of incoming calls can be set differently for each mode. Time Service Switching Mode Day/lunch/break/night mode can be switched either automatically or manually. The switching mode can be assigned for each tenant.
  • Page 340 2.2.4 Time Service The following features can be set in each time mode (day/lunch/break/night): Destination of incoming trunk calls (DIL/DID/DDI/MSN) (® 1.1.1 Incoming Trunk Call Features) Destination of the Intercept Routing (® 1.1.1.6 Intercept Routing) Queuing Time Table for incoming call distribution groups (® 1.2.2.4 Queuing Feature) Overflow destination for incoming call distribution groups (®...
  • Page 341 2.2.4 Time Service Day/Night button Day/Night/Lunch button Day/Night/Break button Day/Night/Lunch/Break button Each of these buttons is used for switching between modes. For example, pressing the Day/Night button switches between day and night modes. All of these buttons show the current status as follows: Light Pattern Status Day mode...
  • Page 342 2.2.4 Time Service User Manual References 1.8.10 Checking the Time Service Status 2.1.2 Time Service Mode Control Feature Guide...
  • Page 343: Operator Features

    2.2.5 Operator Features 2.2.5 Operator Features Description Any extension or Incoming Call Distribution (ICD) group can be designated as an operator. This PBX supports the following types of operators: Type Description PBX operator An extension or incoming call distribution group can be assigned as a PBX operator for each time mode (day/lunch/break/night).
  • Page 344: Manager Features

    2.2.6 Manager Features 2.2.6 Manager Features Description An extension assigned as the manager (manager extension) is allowed to use the specified features. COS programming determines the extensions which can use the following manager features: Manager Feature Description & Reference Password Manager Manager Changes the manager password.
  • Page 345 2.2.6 Manager Features Manager Feature Description & Reference Password Trunk Busy Out Clear Clears the Busy Out status of a trunk. Not required ® 1.5.4.6 Trunk Busy Out NDSS Monitor Release Removes the monitor function from an NDSS Not required button.
  • Page 346: System Data Control

    2.3.1 PC Programming 2.3 System Data Control 2.3.1 PC Programming Description This PBX can be programmed and administered using a PC. There are two programming methods: On-site Programming: System programming/diagnosis can be performed locally by connecting a PC to the PBX directly. Remote Programming: System programming/diagnosis and data upload can be performed from a remote location.
  • Page 347 2.3.1 PC Programming Method Description Using an external modem An external modem can be used instead of an RMT card to perform (Not RMT card) the remote programming. An external modem can be connected to the Serial Interface (RS-232C) of the PBX. Connect the modem to an extension port which is assigned as the DIL/DID/DDI/MSN destination or to a trunk directly to connect to the PBX from the PC.
  • Page 348: Pt Programming

    2.3.2 PT Programming 2.3.2 PT Programming Description A PT user can perform the following programming: Personal Programming: Customising the extension according to his needs. System Programming: Customising the PBX according to organisational needs. Manager Programming: Customising specified frequently changing items (e.g., Charge Management and Remote Extension Dial Lock).
  • Page 349: Password Security

    2.3.3 Password Security 2.3.3 Password Security Description To maintain system security, system passwords are required to access certain programming functions of the PBX. By giving different users access to different passwords, it is possible to control the amount of programming that each user is able to perform. The following types of system passwords are available: Password Description...
  • Page 350 2.3.3 Password Security Feature Guide References 3.1 Capacity of System Resources Feature Guide...
  • Page 351: Quick Setup

    2.3.4 Quick Setup 2.3.4 Quick Setup Description It is possible to set up the basic PBX parameters using a PC. When a PC accesses the PBX for the first time with the Installer Level Programmer Code (® 2.3.1 PC Programming), Quick Setup display will appear automatically.
  • Page 352: Automatic Setup

    2.3.5 Automatic Setup 2.3.5 Automatic Setup Description There are two automatic setup features as follows: Automatic ISDN Configuration Automatic Time Adjustment Automatic ISDN Configuration The ISDN (BRI) port configuration can be set automatically through system programming. The following items will be set by making and receiving a call using the subscriber number assigned for each ISDN (BRI) port: L1 Active Mode L2 Data Link Mode...
  • Page 353: Flexible Numbering/fixed Numbering

    2.3.6 Flexible Numbering/Fixed Numbering 2.3.6 Flexible Numbering/Fixed Numbering Description To dial another extension user or to access PBX features, the access numbers (extension numbers or feature numbers) are required. There are three types of numbering plans: Flexible Numbering (available while a dial tone is heard) Flexible Numbering (available while busy, DND, or ringback tone is heard) Fixed Numbering (available while dialling or talking) Flexible Numbering (available while a dial tone is heard)
  • Page 354 2.3.6 Flexible Numbering/Fixed Numbering Default Feature Type 1 Type 2 (with (without Extension Numbering Scheme 15—Leading Number None Extension Numbering Scheme 16—Leading Number None Extension Numbering Scheme 17—Leading Number None Extension Numbering Scheme 18—Leading Number None Extension Numbering Scheme 19—Leading Number None Extension Numbering Scheme 20—Leading Number None...
  • Page 355 2.3.6 Flexible Numbering/Fixed Numbering Default Feature Type 1 Type 2 (with (without Call Hold/Call Hold Retrieve Call Hold Retrieve—Specified with a Holding Extension Number Call Park/Call Park Retrieve Call Hold Retrieve—Specified with a Held Trunk Number Door Open External Relay External Feature Access ISDN Hold None...
  • Page 356 2.3.6 Flexible Numbering/Fixed Numbering Default Feature Type 1 Type 2 (with (without Hot Line programme/set/cancel Absent Message set/cancel BGM set/cancel Remote Wake-up Call Timed Reminder set/cancel Printing Message Extension Dial Lock set/cancel Time Service Switch Remote Extension Dial Lock off Remote Extension Dial Lock on NDSS Monitor Release Trunk Busy Out Clear...
  • Page 357 2.3.6 Flexible Numbering/Fixed Numbering Fixed Numbering (available while dialling or talking) The features which are available while dialling or talking have fixed numbers as shown in the following table: [Fixed Numbering Table (available while dialling or talking)] Feature Fixed Numbering Pulse to Tone Conversion Conference Door Open...
  • Page 358 2.3.6 Flexible Numbering/Fixed Numbering 1.25.1 Portable Station (PS) Connection 3.1 Capacity of System Resources User Manual References 4.2.1 Feature Number Table Feature Guide...
  • Page 359: Floating Extension

    2.3.7 Floating Extension 2.3.7 Floating Extension Description Virtual extension numbers can be assigned to resources to make them appear as extensions. This feature is also known as Floating Station. These numbers are defined as floating extension numbers and can be assigned as a destination of incoming calls etc.
  • Page 360 2.3.7 Floating Extension Feature Guide References 1.24.1 Voice Mail (VM) Group 2.3.1 PC Programming Feature Guide...
  • Page 361: Software Upgrading

    2.3.8 Software Upgrading 2.3.8 Software Upgrading Description It is possible to upload software from a PC to the PBX to upgrade the following: Data File Storage Area Main Processing (MPR) software data Operating system data area on the DMPR card. Default data of system programming for Country/area data area on the DMPR card.
  • Page 362: Fault Recovery/diagnostics

    2.4.1 Power Failure Transfer 2.4 Fault Recovery/Diagnostics 2.4.1 Power Failure Transfer Description When the power supply to the PBX fails, specific SLTs and/or ISDN terminal devices are automatically connected to specific trunks (Power Failure Connections). The PBX will switch from normal operation to the Power Failure Connections, and all existing conversations will be disconnected.
  • Page 363: Power Failure Restart

    2.4.2 Power Failure Restart 2.4.2 Power Failure Restart Description When turning the electricity back on, the PBX restarts the stored data automatically and the PBX will record the event (System Restart) in the error log. Conditions • In the event of a power failure, PBX memory is protected by a factory-provided lithium battery. There is no memory loss except the memories of Automatic Callback Busy (Camp-on) (®...
  • Page 364: Local Alarm Information

    2.4.3 Local Alarm Information 2.4.3 Local Alarm Information Description When a PBX error occurs and the PBX detects it, the System Alarm button light on the PT of an extension, which is allowed to use this feature through system programming (a maximum of two extensions per PBX), turns on red.
  • Page 365: Appendix

    Section 3 Appendix Feature Guide...
  • Page 366: Capacity Of System Resources

    3.1 Capacity of System Resources 3.1 Capacity of System Resources System Item Capacity Absent Message— 1 x 16 characters Extension Absent Message—System 8 x 16 characters Call Park Zone Conference 3–8 parties per conference (32 parties total) DID/DDI Table 32 digits, 1000 entries Extension number 1–5 digits (1–4 digits for PSs)
  • Page 367 3.1 Capacity of System Resources Item Capacity Hot Line 32 digits Key Pad Protocol Dial (ISDN 32 digits Service Access) Personal Speed Dialling 32 digits, 100 entries/extn. Quick Dialling 4080 entries (80: basic memory [4 digits], 4000: expansion memory [8 digits]) Redial 32 digits System Speed Dialling...
  • Page 368: Voice Message

    3.1 Capacity of System Resources Item Capacity Leading Number Exception 16 digits, 200 entries Table ARS Carrier Itemised Billing Code 10 digits Authorisation Code for Tenant 16 digits Authorisation Code for Trunk 10 digits Group Call Log and Message Waiting Item Capacity Outgoing Call Log—PT...
  • Page 369 3.1 Capacity of System Resources Item Capacity Charge Rate 7 digits including a decimal Charge Denomination 3 currency characters/symbols Networking Item Capacity TIE Line Routing and Modification Table 32 entries Leading Number 3 digits PBX Code 7 digits NDSS: Monitored PBXs NDSS: Registered Extensions for Monitor PBX Item Capacity...
  • Page 370 3.1 Capacity of System Resources Item Capacity User Level Programmer Code 0 – 16 characters Feature Guide...
  • Page 371: Tones/ring Tones

    3.2.1 Tones/Ring Tones 3.2 Tones/Ring Tones 3.2.1 Tones/Ring Tones Tone Patterns (Default) Confirmation Tone 1 Confirmation Tone 2 Confirmation Tone 3 Confirmation Tone 4 Confirmation Tone 5 Dial Tone 1 Dial Tone 2 Dial Tone 3 Dial Tone 4 Busy Tone Reorder Tone Ringback Tone 1 Ringback Tone 2...
  • Page 372 3.2.1 Tones/Ring Tones Tone Patterns (Default) 15 s Hold Alarm Tone Call Waiting Tone 1 Call Waiting Tone 2 Ring Tone Patterns (Default)* Single Double Triple S-Double * The duration of a ring tone may vary by country/area. Feature Guide...
  • Page 373: Index

    Index Feature Guide...
  • Page 374 Index Call Forwarding (CF)—by ISDN (P-MP) Call Forwarding (CF)—by ISDN (P-P) AA ® Automated Attendant Call Forwarding (CF)—by QSIG Absent Message Call Forwarding (FWD) 61, 62 Account Code Entry Call Hold Advice of Charge (AOC) Call Hold (HOLD)—by ISDN Alarm Information, Local Call Hold Retrieve Deny Alternate Calling—Ring/Voice Call Hold, Automatic...
  • Page 375 Index CNIP by QSIG ® Calling Name Identification Presentation— DISA Intercept Routing—No Answer by QSIG DISA Intercept Routing—No Dial CNIR ® Calling Name Identification Restriction DISA Security Mode Display Information Code Entry, Verified Display Lock 97, 182, 191 COLP ® Connected Line Identification Presentation Distribution, Group Call COLP by QSIG ®...
  • Page 376 Index Group Call Pickup IP Proprietary Telephone (IP-PT) IRNA ® Intercept Routing—No Answer Group FWD Button Types Group, Broadcasting ISDN ® Integrated Services Digital Network Group, Call Pickup 71, 333 ISDN Centrex Service Group, Extension User ISDN Extension Group, Idle Extension Hunting 39, 334 ISDN Service Access by Keypad Protocol Group, Incoming Call Distribution...
  • Page 377 Index One-touch Dialling Quick Setup One-touch Dialling, Full One-touch Transfer Operator Call Recall Operator Features Recording into the VPS, Two-way Operator, Hotel Recording, Direct Outgoing Call Log Redial, Automatic Outgoing Message (OGM) Redial, Interrupt Outside Destinations in Incoming Call Distribution Redial, Last Number Group Relay Control, External...
  • Page 378 Index Three-party Conference (3PTY)—by ISDN Wireless XDP Parallel Mode TIE Line Service Wrap-up Time Service Timed Reminder Toll Restriction (TRS) XDP Parallel Mode, Wireless Toll Restriction (TRS)/Call Barring (Barring) XDP, Digital Tone, Audible Tone, Call Waiting Tone, Confirmation Tone, Dial Tones/Ring Tones Transfer Recall Transfer, Call...
  • Page 379 Notes Feature Guide...
  • Page 380 1-62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan Copyright: This material is copyrighted by Panasonic System Networks Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic System Networks Co., Ltd.

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