Direct Inward System Access (Disa) - Panasonic KX-TDA100D Features Manual

1.17.6 Direct Inward System Access (DISA)

1.17.6 Direct Inward System Access (DISA)
Description
An outside caller can access specific PBX features as if the caller is an SLT extension user in the PBX, when
the incoming call destination is a DISA floating extension number assigned to each DISA message. The caller
can have direct access to features such as:
•
Placing an intercom call to an extension, operator or any floating extensions (e.g., modem for remote
system administration, an external pager for TAFAS).
•
Calling an outside party via the PBX.
•
Operating some PBX remote features (e.g., FWD)
DISA Intercept Routing—No Dial
If the caller fails to dial any digits within a preprogrammed time period (DISA 1st Dial Time for Intercept) after
hearing the outgoing message (OGM), one of the following can be selected through system programming:
a.
Disable: The call will be terminated.
b.
Operator: The call will be redirected to the operator.
c.
AA-0, AA-9: The call will be redirected to the destination assigned to that AA number.
→
[211] DISA Intercept Time
DISA Built-in Automated Attendant Number (DISA AA Service)
After listening to the outgoing message (OGM), the caller may dial a single digit (DISA AA number). The
destination for each DISA AA number can be assigned for each message. It is also possible to assign other
DISA floating extension numbers as the destination (Multistep DISA AA Service).
If the caller dials a second digit within a preprogrammed time period (DISA 2nd Dial Time for AA), the DISA
AA service is not employed.
Outgoing Message (OGM)
When a call arrives on a DISA line, a prerecorded DISA message will greet and guide the caller.
Any extension assigned as the manager can record outgoing messages (OGMs). (® 1.17.5 Outgoing
Message (OGM))
[Programming Example]
Outgoing
Floating
Message
Extn. No.
(OGM) No.
01
02
:
® [730] Outgoing Message (OGM) Floating Extension Number
*1
DISA Security Mode and Available Features
If the DISA AA service is not employed, the caller may access the PBX features by entering the feature
numbers. To prevent others from accessing the PBX features, it is possible to assign DISA security.
→
[732] DISA Security Mode
The features available depend on the preprogrammed DISA security mode as follows:
168 Feature Guide
*1
0 1
501 100 301
502
: : :
Automated Attendant No.
2 3 4 5
200 103 202 101
: : : :
6 7 8 9
102 400 104 205
: : : :
Busy/DND
Message
No.
04
05
: