Printer Is Printing Solid Black Pages; Repeating Defects Appear On Prints - Dell B5460dn Mono Laser Printer User Manual

Troubleshooting

Printer is printing solid black pages

Action
Step 1
a
Reinstall the imaging unit.
1
Remove the toner cartridge, and then the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
2
Install the imaging unit, and then the cartridge.
b
Resend the print job.
Is the printer printing solid black pages?
Step 2
Replace the imaging unit, and then resend the print job.
Is the printer printing solid black pages?

Repeating defects appear on prints

Action
Step 1
a
Replace the imaging unit if the distance between the defects is equal
to any of the following:
•
47.8 mm (1.88 in.)
•
96.8 mm (3.81 in.)
•
28.5 mm (1.12 in.)
b
Resend the print job.
Do repeating defects still appear on prints?
Yes No
Go to step 2. The problem is solved.
Contact technical The problem is solved.
support.
Yes No
Go to step 2. The problem is solved.
214