Safety Vision OBSERVER 4100 User Manual page 59

Limited 3-Year New Product Warranty
Safety Vision, LLC ("SV") makes the following limited warranty, which is effective at
the time of the original end-user purchase.
Note: Optional warranty products are available for all SV products and may be pur-
chased at the time of the original end-user purchase or any time during the original
Limited 3-Year New Product Warranty period.
SV warrants this product against defects in materials for a period of 3 years after the
date of purchase. During this period, SV will repair or replace a defective product or
part without charge to the customer. The customer must send the defective product
or part to SV or an authorized SV dealer. The customer must pay for all transporta-
tion and insurance charges for sending the unit to be repaired. SV's total liability is
limited to the original product cost.
User Guide
The customer should thoroughly read this guide before operating this product.
Customer's Responsibility
The above warranty is subject to the following conditions:
• Customer must notify SV within 10 days of discovering the defective product or
part and provide a description of the defect and complete information about
the manner of its discovery.
• All warranty servicing of this product must be performed by SV or an authorized
servicing agent.
• Warranty extends only to defects in materials as limited above. Warranty
does not extend to any product or part that has been lost or discarded by
the customer; to damage to products or parts caused by misuse, accident,
improper installation, improper maintenance, or use in violation of instructions
furnished with the product; to units that have been altered or modified without
authorization of SV; to damage to products or parts thereof that have had
the serial number removed, altered, defaced, or rendered illegible; or to any
failure of the product to function caused by burglary, fire, flood, war, riot, civil
commotion, Acts of God, or any other condition beyond the control of SV.
Obtaining Warranty Service
To obtain warranty service, the customer must contact the SV Service and War-
ranty Manager at 713.896.6600 or 800.880.8855 to report a defective product. (The
customer must report the model number and serial number if available.) The Service
and Warranty Manager will assist in troubleshooting the problem and, if necessary,
issue a return material authorization (RMA) number. The customer must include this
number on the outside of each package shipped to SV.
Important Packing and Shipping Instructions
When a product requires service, only the affected component must be returned. If
returning the RouteRecorder 4C SD SS unit, please include the SD card that was in
use at the time the issue occured. The customer must use proper packing mate-
rial to ensure against damage during shipping. Any shipping damage caused by
improper packing is not covered under this warranty. In addition, the customer must
include a return material authorization (RMA) number on the outside of each pack-
age shipped to SV and a letter explaining the defect with the product.
OBSERVER 4100 USER GUIDE
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