Printronix P9212 Setup Manual page 143

Fault
Message
NOVRAM *
Paper Jam
Paper Out
Platen Open
Prog. Error xxxy *
Ribbon Stall
Shttl Cover Open
Shuttle Fan *
Shuttle Jam
* Power off the printer. Wait 15 seconds. Power on the printer. If message reappears contact your authorized
field service representative.
Routine Service and Diagnostics
Table 5–1. Fault Messages (Continued)
Operator Explanation
Correctable?
No Non-volatile memory
fault. The NOVRAM
battery is probably
exhausted.
Yes No paper motion.
Yes Printer out of paper.
Yes Forms thickness lever is
raised to open position.
No Problem in the printer's
internal software.
"xxx" = letters
"y" = a numeral
Yes No ribbon movement or
ribbon moving at wrong
speed.
Yes Shuttle cover open.
No Shuttle assembly is
overheating.
Yes No shuttle movement or
shuttle moving at wrong
speed.
Solution
Contact your authorized field
service representative. NOTE: You
can still print, but you cannot save
configuration changes.
Clear paper jam. See the
Operator's Guide. Reset forms
thickness lever.
Load paper. See the Operator's
Guide.
Close the forms thickness lever.
Write down the message. Power off
the printer. Wait 15 seconds, then
power on the printer. If problem
persists, contact your authorized
field service representative.
Reset forms thickness lever. Check
for obstruction to ribbon or ribbon
hub. Replace ribbon if necessary. If
fault continues, contact an
authorized field service
representative.
Reinstall the shuttle cover. Make
sure the cover lies flat and the two
captive screws are fully seated.
Contact your authorized field
service representative.
Check for shuttle obstruction, a
twisted ribbon, or forms thickness
lever closed too tightly. If fault
source is not apparent, contact an
authorized field service
representative.
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