Using Agent Key; Using Answer Emergency - Avaya 2050 User Manual

Supervisor features

Using Agent key

Use the Agent feature to connect, observe, or monitor the status of each
agent position. Each Agent key links to a particular agent position when
used with the Call Agent or Observe Agent key.
To activate the Agent feature:
1. Click Call Agent
.
2. Click Agent
Table 2 lists agent status indications.
Table 2: Agent Status
Indicator Display
Off
On
Slow Flashing
Fast Flashing

Using Answer Emergency

Use the Answer Emergency feature to receive calls from agents in an
emergency situation. Your status changes to NotReady and the indicator
remains lit as long as the call is active.
To use the Answer Emergency feature, do the following:
1. When the indicator next to the Answer Emergency key flashes, click
Answer Emergency
Note: The Agent ID of the individual contacting you is displayed on
your telephone.
2. To end the call, click Goodbye.
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or Observe Agent.
Meaning
Agent is not logged in.
Agent is logged in but is either NotReady or on
a call.
Agent is waiting for an ACD call.
Agent is on a non-ACD call.
.