Using Notready; Answering Or Making Non-Acd Calls; Placing A Call - Avaya 2050 User Manual

• CR application in Bulk Record + Save everything mode - Recorded
conversation is saved at the end of the call. If the
clicked, then the call is not saved.
• CR application in Bulk Record + Delete everything mode - Recorded
conversation is deleted at the end of the call. If the
clicked, then the call is saved.
The SAVE key lamp status depends on the status of the call recording. If
the call is to be saved, then the lamp is lit.
1. Click the ROD
2. To stop the call recording, click the
3. Click the SAVE

Using NotReady

Use the NotReady feature to take your telephone out of the call queue
while completing post-call work. The NotReady indicator remains lit as
long as the feature is active.
Note: If you don't activate
will continue to direct callers to your phone.
To temporarily log out of the system, click NotReady.
To return to the queue, click

Answering or making non-ACD calls

Use the non-ACD calls feature to receive and place calls using your
individual line. The indicator remains lit while the call is active.

Placing a call

1. Click your individual
2. Use the keypad to dial the telephone number.
key during an active call.
key to save the conversation.
Make Set Busy
NotReady
.
DN key
SAVE
SAVE
ROD key again.
or Not Ready, the system
or InCalls.
Agent features
key is
key is
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