Table of Contents
Advertisement
Soft key
Comp
Forwrd
Bye
More...
Voice mail soft keys are displayed:
•
when you press the Messages/Inbox key (internal and external)
•
when you dial the voice mail access number manually (internal only)
Contacting your supervisor
Use the Supervisor feature to do the following:
•
Answer a call from your supervisor
•
Answer a call from your supervisor when on a call
•
Place a call to your supervisor
•
Conference in your supervisor to a call in progress
•
Transfer a call to your supervisor
Answering a call from your supervisor
When the indicator next to the Supervisor key flashes, click
The indicator remains lit as long as the call remains active.
Answering a call from your supervisor when on a
call
Answering a call from your supervisor when on another call. When the
indicator next to the Supervisor key flashes, you can do any of the
following:
•
To put the current call on hold, click Hold.
Compose a voice mail message.
Forward the voice mail message to another
telephone number.
Disconnect from the voice mail system.
Cycle back to the first layer of soft keys.
Agent features
Action
Supervisor
.
46
Advertisement
Table of Contents
