Agent Features; Incoming Call Notification - Avaya 2050 User Manual

Agent features

The following sections describe features that are available to agents:
• "Incoming Call Notification" on page 40
• "Incoming Call Notification" on page 40
• "Using Force Call" on page 41
• "Using Activity Code" on page 42
• "Using Emergency" on page 42
• "Using NotReady" on page 44
• "Answering or making non-ACD calls" on page 44
• "Contacting your supervisor" on page 46

Incoming Call Notification

A notification window appears above the system tray when incoming calls
are received. This window displays the ringing line (DN) and the incoming
caller's name and number.
When this notification appears you can do one of the following:
- Click Answer
- Click Open
window and select a call handling feature, such as forwarding the
incoming call to another line or to voicemail.
- Click Close
disconnect the incoming call, it only removes the message from
your screen. You can also close the notification box by clicking
the close button in the top right corner.
When the call is disconnected, a "call disconnected" notification appears.
The incoming call notification window closes automatically when the call
is disconnected.
to answer the call.
to activate the Avaya 2050 IP Softphone Call Control
to close the notification window. This does not
Agent features
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