Using The Agent Key; Using Answer Emergency - Avaya 1120E User Manual

Supervisor features

Using the Agent key

Use the Agent feature to connect, observe, or monitor the status of each
agent position. Each
can be used along with the
Table 2 lists the four states of the LCD indicator.
Table 2: Agent's status
LCD display
Off
On
Slow Flashing
Fast Flashing

Using Answer Emergency

Use the Answer Emergency feature to receive calls from agents in an
emergency situation.
To use Answer Emergency:
AnsEmerg
34
Agent key links to a particular agent position and
Call Agent
Description
Agent is not logged in.
Agent is logged in but is either NotReady or on a
call.
Agent is waiting for an ACD call.
Agent is on a non-ACD call.
1. When the LCD next to the
Emergency
Answer Emergency
Note 1: The Agent ID of the person
contacting you displays on your
telephone.
Note 2: The LCD remains lit as long as
you are on the call and your status is
displayed as Not Ready.
or Observe Agent
key flashes, press the
key.
keys.
Answer