Logging In: No Supervisor Id, No Priority; Logging In: Supervisor Id, No Priority; Logging In: No Supervisor Id, With Priority - Avaya 2050 User Manual

Agent and Supervisor features

Logging in: No Supervisor ID, No Priority

To login using the No Supervisor ID, No Priority option:
1. Click InCalls.
2. Dial Agent ID
3. Dial ACD DN 1
4. Dial ACD DN 2
5. Dial ACD DN 3
6. Dial ACD DN 4
7. Dial ACD DN 5

Logging in: Supervisor ID, No Priority

To login using the Supervisor ID, No Priority option:
1. Click InCalls.
2. Dial Agent ID
3. Dial Supervisor ID
4. Dial ACD DN 1
5. Dial ACD DN 2
6. Dial ACD DN 3
7. Dial ACD DN 4
8. Dial ACD DN 5

Logging in: No Supervisor ID, With Priority

To log in using the No Supervisor ID, With Priority option:
1. Click InCalls.
2. Dial Agent ID
3. Dial ACD DN 1
4. Dial Priority 1 #.
5. Dial ACD DN 2
6. Dial Priority 2 #.
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