Using The Agent Key; Using Answer Emergency - Avaya 1165E User Manual

Supervisor features
(Goodbye)

Using the Agent key

Use the Agent feature to connect, observe, or monitor the status of each
agent position. Each
can be used along with the
Table 1 lists the four states of the LCD indicator.
Table 1: Agent's status
LCD display
Off
On
Slow Flashing
Fast Flashing

Using Answer Emergency

Use the Answer Emergency
emergency situation.
Note: If Contact Center Manager Administration is in use, and if
multiple Agents have pressed Emergency, the connected PC
displays a list of Agents who have pressed Emergency.
38
2. Press the
Agent key links to a particular agent position and
Call Agent
Description
Agent is not logged in.
Agent is logged in but is either NotReady or on a
call.
Agent is waiting for an ACD call.
Agent is on a non-ACD call.
feature to receive calls from agents in an
Goodbye key to end the call.
or Observe Agent keys.