Answering A Call; Using Voice Mail Soft Keys - Avaya 2050 User Manual

Agent features

Answering a call

When the indicator next to your individual DN key flashes, click DN. The
indicator remains lit as long as the call remains active.

Using voice mail soft keys

Note: This feature is not available on all telephones. Contact your
system administrator to determine if this feature is available on your
telephone.
When this feature is enabled, then when you access your voice mail,
either by pressing the Messages/Inbox key, or by dialing your voice mail
access number, voice mail soft keys are displayed that let you perform
various actions for your messages.
The following soft keys are displayed:
Play
Stop
Comp
Soft key
Play
Delete
Call
More...
Stop
Conf
Reply
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Delete
Conf
Forwrd
Play the voice mail message.
Delete the voice mail message.
Call the telephone number that left the voice mail
message.
Display the next layer of soft keys.
Stop playing the voice mail message.
Conference in another party to listen to the voice
mail message.
Reply to the voice mail message.
Display the next layer of soft keys.
Call
Reply
Bye
Action
More...
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