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AMX NMX-ENC-N3121 Instruction Manual

Svsi n3000 series encoders/decoders wan h.264 video over ip digital media distribution & switching solution
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IN STR U CT IO N MAN U AL
SVS I N 3 0 0 0 S E R I ES E N C O DERS / D E C O DE RS
WA N H . 2 6 4 V I DE O O VE R I P
D I G I T A L M EDI A D I STR I B U T I O N & S W I TC H I N G S O LU T I O N
NMX-ENC-N3121, NMX-DEC-N3221, NMX-ENC- N3132, AND NMX-DEC-N3232

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  Summary of Contents for AMX NMX-ENC-N3121

  • Page 1 D I G I T A L M EDI A D I STR I B U T I O N & S W I TC H I N G S O LU T I O N NMX-ENC-N3121, NMX-DEC-N3221, NMX-ENC- N3132, AND NMX-DEC-N3232...

  • Page 2: Important Safety Instructions

    COPYRIGHT NOTICE AMX© 2016, all rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of AMX. Copyright protection claimed...
  • Page 3 Anyone performing field maintenance on AMX equipment should use an appropriate ESD field service kit complete with at least a dissipative work mat with a ground cord and a UL listed adjustable wrist strap with another ground cord WARNING: Do Not Open! Risk of Electrical Shock.

  • Page 4: Table Of Contents

    Table of Contents Table of Contents Introducing Your New N3000 Series Devices ........... 6 Product Overview ......................6 DVI Series .......................... 6 HDMI Series (with SFP, HDMI, and USB)................7 Application Example......................9 Installing and Configuring Your AV Equipment ..........10 Installation Overview .....................
  • Page 5 Table of Contents DVI/HDMI Pass Thru Settings ..................37 HostPlay Page........................38 IR Page ..........................39 N-Act Page........................40 Serial Page........................41 Security Page ......................... 42 Record Page ........................43 EDID Page ........................45 Logs Page ........................46 LLDP Page ........................46 Decoder Configuration Options ...............47 Settings Page .........................

  • Page 6: Introducing Your New N3000 Series Devices

    Introducing Your New N3000 Series Devices Product Overview The N3000 H.264 Compressed AV over IP AV Series belongs to the SVSI product family from AMX. This series provides a flexible, feature-rich, and simple-to-deploy digital media distribution and switching solution satisfying the most demanding applications.

  • Page 7: Hdmi Series (With Sfp, Hdmi, And Usb)

    Introducing Your New N3000 Series Devices HDMI Series (with SFP, HDMI, and USB) SVSI’s H.264 Compressed AV over IP HDMI Series includes the N3132 Encoder and the N3232 Decoder. This series differs from the DVI version in the following ways: 1G SFP port (modules for port sold separately) ...
  • Page 8 Introducing Your New N3000 Series Devices Front and Rear Panel Descriptions (Cont.) ID button Recessed pushbutton. Press to send notification out on the network to identify the unit (the notification causes a pop-up dialog in N-Able and N-Command). Press and hold for 30 seconds to initiate a factory restore.

  • Page 9: Application Example

    Introducing Your New N3000 Series Devices Application Example N3000 Series User Manual...

  • Page 10: Installing And Configuring Your Av Equipment

    Installing and Configuring Your AV Equipment Installing and Conf iguring Your AV Equipment This chapter provides an installation overview as well as a detailed step-by-step process for installation. If you encounter any problems, refer to the Troubleshooting section on page 67 for help. Installation Overview The N3000 Encoders and Decoders have multiple configuration and installation options.

  • Page 11: Mounting Options

    Installing and Configuring Your AV Equipment Mounting Options The N3000 units are available in stand-alone and card versions. The stand-alone version can be free standing, surface mounted, wall mounted, or rack mounted. All cards must be rack mounted using the N9206 Card Cage (sold separately). Surface and Wall Mounting To mount your N3000 stand-alone unit to a flat surface or wall, follow these steps: Remove the four screws from the bottom of the unit and use them to attach the mounting wings (not included in shipment -...
  • Page 12 Installing and Configuring Your AV Equipment To rack mount N3000 Series cards into the N9206 Card Cage, follow these steps: Gently slide the card into cage slot. Make sure the card is properly aligned with guides. The card’s front LED indicators should align with holes in the cage’s faceplate.

  • Page 13: Step-By-Step Installation Instructions

    You loaded N-Able onto the computer you are using to conf igure the equipment. From your host computer, download N-Able (our free setup utility software): PC version - http://www.amx.com/products/N-ABLE-PC.asp Mac version - http://www.amx.com/products/N-ABLE-MAC.asp This software is designed to set up and control the equipment during initial deployment, however, it is not always the best solution for production-type or primary user control.
  • Page 14 Installing and Configuring Your AV Equipment Double-click the wired interface to your AV network, and then click the Properties button. Scroll down in the list to the Internet Protocol Version 4 (TCP/IPv4) option. Highlight it and click the Properties button. N3000 Series User Manual...
  • Page 15 Installing and Configuring Your AV Equipment Enable the Use the following IP address option, and enter the static IP address provided to you by your network administrator. NOTE: If the computer does not need Internet access, you can simply enter a unique 169.254.xxx.xxx IP address with a 255.255.0.0 subnet mask.
  • Page 16 Installing and Configuring Your AV Equipment NOTE: If the LocalPlay screen does not appear, refer to Chapter 5, Troubleshooting for more guidance. NOTE: In order for the unit to receive PoE, it must be connected to a switch or other equipment that has a PoE PSE (Power Sourcing Equipment) port.
  • Page 17 Installing and Configuring Your AV Equipment Encoders are listed across the top of the page. Decoders are listed down the left side of the page. Red Text - No video source (Encoder) or no display (Decoder). Black Text - Unit is in live play mode. Gray Text - Video output for this unit is disabled.

  • Page 18: Configuring Decoder And Encoder Ip Addresses (If Needed)

    Installing and Configuring Your AV Equipment Changing Stream Setting FIG. 15 Repeat these steps until all Encoders are connected to the network and configured with an appropriate Stream number. NOTE: Each Encoder’s Stream number must be unique to all other Encoders on the network. NOTE: Screen-by-screen descriptions of the web interface options are provided for your reference in the Encoder Conf iguration Options section on page 23...

  • Page 19: Changing Ip Addresses

    Installing and Configuring Your AV Equipment Changing IP Addresses There are two ways to assign new IP addresses to your N3000 units using N-Able: Option 1: Log in to each unit individually and make the changes on the Settings page. ...
  • Page 20 Installing and Configuring Your AV Equipment HDMI/DVI-I Cable/Adapter (model-dependent) N3000 Encoder Cat-5 Cable Network PoE-Enabled Switch Encoder Connection to Source FIG. 17 N3000 Series User Manual...

  • Page 21: Switching And Scaling Options

    Installing and Configuring Your AV Equipment Switching and Scaling Options SVSI Encoders and Decoders make up a true AV matrix solution. In other words, one input can go to any or all outputs. Both Encoders and Decoders have internal scaling capabilities. Keep the following in mind: The input of an Encoder is the video and/or audio signal going into the Encoder.

  • Page 22: Control Options

    Installing and Configuring Your AV Equipment Control Options For the most part, once the initial setup is complete, you will be primarily managing/configuring the Decoders. To better understand, think of Encoders as radio stations and Decoders as car radios. The Encoders are supplying the streams and, using the Decoders, you can “tune in”...

  • Page 23: Encoder Configuration Options

    Encoder Configuration Options Encoder Conf iguration Options This chapter defines N3000 Series Encoder configuration options. For ease of navigation, it is organized to reflect the graphical user interface (GUI). From any main page in the GUI, you can access all other main pages by clicking the links in the top navigation bar. Figure 19 shows the navigation bar and provides hot links to the sections of this chapter which describe each main page.

  • Page 24: Settings Page

    Encoder Configuration Options Settings Page Click the Settings link at the top of any of the main web pages to access the page shown in Figure 20. This page is divided into several sections and also has links to other dialog boxes for additional configuration options. Refer to the following sections for detailed descriptions: Encoder Setup Section on page 25 ...

  • Page 25: Encoder Setup Section

    Encoder Configuration Options Encoder Setup Section The Encoder Setup section of the Settings page is shown in Figure 21. Options are described in Table Encoder Setup Section FIG. 21 N3000 Series User Manual...
  • Page 26 Encoder Configuration Options Settings Page: Encoder Setup Section TABLE 1 Option Description Notes Device Name Enter a user-friendly name for the unit. More descriptive names in this field help you organize and manage the SVSI system efficiently. Names based on the unit’s location and function are very useful.
  • Page 27 Encoder Configuration Options Settings Page: Encoder Setup Section (Cont.) TABLE 1 Option Description Notes Time Settings Refer to Time Settings on page 32 for details on the options available from this link. RS232 Settings Refer to RS232 Settings on page 32 for details on the options available from this link.

  • Page 28: Stream Settings

    Encoder Configuration Options Stream Settings The section of the Settings page shown in Figure 22 is displayed when you click the Stream Settings link. Options are described in Table Stream Settings Section FIG. 22 Settings Page: Stream Settings Section TABLE 2 Option Description Encoder Output Mode...
  • Page 29 Encoder Configuration Options Settings Page: Stream Settings Section (Cont.) TABLE 2 Option Description RTSP Port Number Specifies the port number for the RTSP connection. RTCP Port Number Specifies the port number for the RTCP connection. Stream Modes and Related Settings TABLE 3 Stream Encoder...

  • Page 30: Advanced Settings

    Encoder Configuration Options Advanced Settings The section of the Settings page shown in Figure 23 is displayed when you click the Advanced Settings link. Options are described Table Advanced Settings FIG. 23 Settings Page: Advanced Settings TABLE 4 Option Description Notes Input Video Detect Set to Digital to force the Encoder to detect only HDMI/...
  • Page 31 Encoder Configuration Options Settings Page: Advanced Settings (Cont.) TABLE 4 Option Description Notes ARP Interval (secs) Determine how often (in seconds) the unit transmits gratuitous ARP packets. Unsolicited Status Enable the Encoder to send a periodic status packet to the Send Status Address described below. Send Status Address When Unsolicited Status is enabled, the Encoder sends a periodic status packet to the IP address specified...

  • Page 32: Time Settings

    Encoder Configuration Options Time Settings The section of the Settings page shown in Figure 24 is displayed when you click the Time Settings link. Use this section to specify Network Time Protocol (NTP) servers and the time zone. This information is used to provide accurate stream time stamping. Time Settings Section FIG.

  • Page 33: Vlc Media Player Section

    Encoder Configuration Options VLC Media Player Section The VLC Media Player settings section of the Settings page is shown in Figure 26. This read-only field provides you with the URL for use with third-party decoders. NOTE: If the source is protected with HDCP or if the encryption is forced on, the stream will not be viewable by third-party decoders. VLC Media Player Settings Section FIG.

  • Page 34: Network Setup Section

    Encoder Configuration Options Network Setup Section The Network Setup section of the Settings page is shown in Figure 27. Options are described in Table Network Setup Section FIG. 27 Settings Page: Network Setup Settings TABLE 6 Option Description Notes IP Mode Configure the IP address mode.

  • Page 35: Status Section

    Encoder Configuration Options Status Section The Status section of the Settings page is shown in Figure 28. Options are described in Table Status Section FIG. 28 Settings Page: Status Section TABLE 7 Option Description Notes DVI/HDMI Status Indicates if a video source is connected to the Encoder. Input Resolution Indicates the video resolution of the currently connected source.

  • Page 36: Change Password Section

    Encoder Configuration Options Change Password Section The Change Password section of the settings page is shown in Figure 29. To change the N3000 Encoder interface password (for admin-level access) enter the current password in the field labeled Old Password, and enter a new password in the New Password and Conf irm Password fields.

  • Page 37: Dvi/Hdmi Pass Thru Settings

    Encoder Configuration Options DVI/HDMI Pass Thru Settings The section of the Settings page show in Figure 31 is displayed when you click the DVI/HDMI Pass Thru Settings link. Options are described in Table Applies to the N3121 Encoder Applies to the N3132 Encoder DVI/HDMI Pass Thru Settings FIG.

  • Page 38: Hostplay Page

    Encoder Configuration Options HostPlay Page Click the HostPlay link at the top of any of the main web pages to access the page shown in Figure 32. This page allows you to upload new images to the Encoders and configure the image playlists. The playlist will be shown on the display when no video is being transmitted or received.

  • Page 39: Ir Page

    Encoder Configuration Options HostPlay Page Options (Cont.) TABLE 10 Option Description Image/Audio DB This section provides the ability to upload image and audio files to the N3000 Encoder database. You can also use the Fill field to customize the background color (used behind HostPlay images that do not take up the entire screen).

  • Page 40: N-Act Page

    Encoder Configuration Options N-Act Page Click the N-Act link at the top of any of the main web pages to access the page shown in Figure 34. This page allows you to create command lists which are performed automatically by the unit based on power or video connection (without the use of an outside controller).

  • Page 41: Serial Page

    Encoder Configuration Options Serial Page Click the Serial link at the top of any of the main web pages to access the page shown in Figure . This page allows you to upload and execute commands used for direct control of serial devices. Commands may be saved for future use and executed later. The Serial Code menu lists all saved commands.

  • Page 42: Security Page

    Encoder Configuration Options Security Page Click the Security link at the top of any of the main web pages to access the page shown in Figure 35. This page allows you to force HTTPS connections and set up a password for stream encryption. To successfully display an encrypted Encoder stream on a Decoder, the Decoder must match the Encoder password.

  • Page 43: Record Page

    Encoder Configuration Options Record Page Click the Record link at the top of any of the main web pages to access the page shown in Figure 36. This page allows you to set up recording options on the Encoder and to customize when/if the unit transfers the recorded files to another location. See Table 14 for option descriptions.
  • Page 44 Encoder Configuration Options Record Page Options (Cont.) TABLE 14 Option Description Stream URL URL of the device’s network stream. This is shown here for the convenience of users that do not have admin privileges (and therefore cannot access the main page for this information). USB Port Enable this setting BEFORE plugging in a compatible device into the USB port on the front of the Encoder.

  • Page 45: Edid Page

    Encoder Configuration Options EDID Page Click the EDID link at the top of any of the main web pages to access the page shown in Figure 37. Every display has stored information that it communicates to the output device. This page allows you to view that information.Options are described in Table 15.

  • Page 46: Logs Page

    Logs Page FIG. 38 NOTE: For security reasons, only use the Enable Maintenance Mode if instructed to by SVSI/AMX Technical Support. LLDP Page Click the LLDP link at the top of any of the main web pages to access the page shown in Figure 39.

  • Page 47: Decoder Configuration Options

    Decoder Configuration Options Decoder Conf iguration Options This chapter defines N3000 Series Decoder configuration options. For ease of navigation, it is organized to reflect the graphical user interface (GUI). As explained previously in the Encoder Conf iguration Options section on page 23, you can access the GUI main pages by clicking the links in the top navigation bar.

  • Page 48: Settings Page

    Decoder Configuration Options Settings Page Click the Settings link at the top of any of the main web pages to access the page shown in Figure 41. This page is divided into several sections and also has links to other dialog boxes for additional configuration options. Refer to the following sections for detailed descriptions: Decoder Setup Section on page 49 ...

  • Page 49: Decoder Setup Section

    View/edit the current audio receive stream number. This When the audio source is an N3000 Encoder, the allows the N3000 to play audio streams from other AMX Encoder must have PCM audio enabled. See the devices such as the N4321.
  • Page 50 Decoder Configuration Options Settings Page: Decoder Setup Section (Cont.) TABLE 16 Option Description Notes Output Mode Select the output resolution of the video to be transmitted to the video output device (e.g., LCD). The Scaler check box must be enabled for this to be applicable (see Scaler above).

  • Page 51: Stream Settings

    Decoder Configuration Options Stream Settings The section of the Settings page shown in Figure 43 is displayed when you click the Stream Settings link. Options are described in Table Stream Settings Section FIG. 43 Settings Page: Stream Settings Section TABLE 17 Option Description Stream Source...

  • Page 52: Advanced Settings

    Decoder Configuration Options Advanced Settings The section of the Settings page shown in Figure 44 is displayed when you click the Advanced Settings link. Options are described Table Advanced Settings FIG. 44 Settings Page: Advanced Settings TABLE 18 Option Description Notes Add latency (ms) Enter number of milliseconds to add to latency.
  • Page 53 Decoder Configuration Options Settings Page: Advanced Settings (Cont.) TABLE 18 Option Description Notes Gratuitous ARP Enable the Decoder to send a periodic Address Resolution Protocol (ARP) packet to the network. ARP Interval (secs) Determine how often (in seconds) the unit transmits gratuitous ARP packets.

  • Page 54: Time Settings

    Decoder Configuration Options Time Settings The section of the Settings page shown in Figure 45 is displayed when you click the Time Settings link. Use this section to specify Network Time Protocol (NTP) servers and the time zone. This information is used to provide accurate stream time stamping. Time Settings Section FIG.

  • Page 55: Network Setup Section

    Decoder Configuration Options Network Setup Section The Network Setup section of the Settings page is shown in Figure 47. Options are described in Table Network Setup Section FIG. 47 Settings Page: Network Setup Settings TABLE 20 Option Description Notes IP Mode Configure the IP address mode.

  • Page 56: Status Section

    Decoder Configuration Options Status Section The Status section of the Settings page is shown in Figure 48. Options are described in Table Status Section FIG. 48 Settings Page: Status Section TABLE 21 Option Description Notes DVI/HDMI Status Indicates if video is connected to the Decoder. Input Resolution Indicates the video resolution of the incoming video source.

  • Page 57: Change Password Section

    Decoder Configuration Options Change Password Section The Change Password section of the settings page is shown in Figure 49. To change the N3000 Decoder interface password (for admin-level access) enter the current password in the field labeled Old Password, and enter a new password in the New Password and Conf irm Password fields.

  • Page 58: Localplay Page

    Decoder Configuration Options LocalPlay Page Click the LocalPlay link at the top of any of the main web pages to access the screen shown in Figure 51. This page allows you to upload new images to the Decoders and configure the image playlists. The playlist will be shown on the display when no video is being transmitted or received.

  • Page 59: Ir Page

    Decoder Configuration Options IR Page Click the IR link at the top of any of the main web pages to access the page shown in Figure 52. This page allows you to upload and execute IR Pronto codes so that other vendor’s devices can be controlled through the Decoder’s IR connector. Commands can be saved for future use and executed later.

  • Page 60: N-Act Page

    Decoder Configuration Options N-Act Page Click the N-Act link at the top of any of the main web pages to access the page shown in Figure 53. This page allows you to create command lists which are performed automatically by the unit based on power or video connection (without the use of an outside controller).

  • Page 61: Serial Page

    Decoder Configuration Options Serial Page Click the Serial link at the top of any of the main web pages to access the page shown in Figure 54. This page allows you to upload and execute commands used for direct control of serial devices. Commands may be saved for future use and executed later. The Serial Code menu lists all saved commands.

  • Page 62: Security Page

    Decoder Configuration Options Security Page Click the Security link at the top of any of the main web pages to access the page shown in Figure 55. This page allows you to force HTTPS connections and set up a password for stream encryption. To successfully display an encrypted Encoder stream on a Decoder, the Decoder must match the Encoder password.

  • Page 63: Overlay Page

    Decoder Configuration Options Overlay Page Click the Overlay link at the top of any of the main web pages to access the page shown in Figure 56. This page allows you to upload and select image files to be displayed as small images on top of the video stream. See Table 28 for option descriptions.
  • Page 64 Decoder Configuration Options Overlay Page Options (Cont.) TABLE 28 Option Description Remove button Click to remove an uploaded file from the image play list. Move Up/Down Use these buttons to put the playlist images into the desired order. Duration Determines how long the overlay is presented. Set to Loop to have it run indefinitely. Screen Position Choose a starting position for the image(s) by clicking on the sample screen.

  • Page 65: Edid Page

    Decoder Configuration Options EDID Page Click the EDID link at the top of any of the main web pages to access the page shown in Figure 57. Every display has stored information that it communicates to the output device. This page allows you to view the EDID information of the connected output display.Options are described in Table EDID Page...

  • Page 66: Logs Page

    Logs Page FIG. 58 NOTE: For security reasons, only use the Enable Maintenance Mode if instructed to by SVSI/AMX Technical Support. LLDP Page Click the LLDP link at the top of any of the main web pages to access the page shown in Figure 59.

  • Page 67: Troubleshooting

    Troubleshooting Troubleshooting This chapter contains possible solutions to some common issues. Should you encounter any problems not covered by these guidelines, please contact SVSI technical support via email (svsisupport@harman.com) or call 256.461.7143 x9900. You can also visit our support webpage at support.svsiav.com. Issues Suggestions LocalPlay screen displays instead of the...

  • Page 68: Series Default Local/Host Play Troubleshooting Screens

    Troubleshooting Issues Suggestions Not receiving analog video through the • If using a Y cable (N9420) and an HDMI source is already connected to the Encoder. Encoder, disconnect the HDMI source. Encoders give preference to HDMI and will not allow analog signal to pass while it is connected. Video output is stuttering.
  • Page 69 Troubleshooting FIG. 61 Local Play Screen Displayed when Decoder..Notes • is set to LocalPlay mode If the Decoder is NOT set to Local Play mode, this screen could signify a network communication issue. FIG. 62 Unsupported Input Resolution Screen Displayed when Decoder..
  • Page 70 Troubleshooting FIG. 63 Restricted Content Not Supported Screen Displayed when Decoder..and Encoder..Notes • is receiving a stream from an • is transmitting HDCP-protected Once the Decoder detects that the monitor is not HDCP compliant, this screen is displayed. If you Encoder content to the Decoder suspect that this message was displayed in error,...
  • Page 71 Troubleshooting FIG. 65 Video Encrypted Screen Displayed when Decoder..Notes • is receiving a stream from an Encoder it can not decrypt Make sure the Decoder has the correct password for decrypting the stream. To reset the password, go to the Security page on both the Encoder and Decoder and click the Reset button.
  • Page 72 © 2016 Harman. All rights reserved. AMX, AV FOR AN IT WORLD, and HARMAN, and their respective logos are registered trademarks of HARMAN. Last Revised: Oracle, Java and any other company or brand name referenced may be trademarks/registered trademarks of their respective companies.

This manual is also suitable for:

Nmx-dec-n3221Nmx-enc-n3132And nmx-dec-n3232