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CHAPTER 7 TROUBLESHOOTING
4.5 Troubleshooting
(faults unique to models equipped with fax functions)
4.5.1 Troubleshooting Communication Faults
Go through the troubleshooting flow chart
of work and the fault occurs while a fax function is in use, go through the following: 2.2 of
Chapter 7.
1) Find out the conditions in which the fault occurs in detail.
a. operation used; i.e., number of pages, transmission mode, timing of error occurrence
(as before or after transmission), user of auto-dialing
b. faulty image samples (store away; in the case of reception)
c. LCD indication at time of the fault
d. activity report at time of the fault
e. user information: abbreviation, telephone number, fax number, model name
f. other-party information: name, telephone number, fax number, model
g. frequency of occurrence, type of error
h. fax condition at other party; number of pages transmitted/received, auto or manual; re-
ception condition
If you are visiting in response to a report, try to obtain a system dump list
for a. and g.
REF.
2) Go through the following flow chart to conduct a communication test.
•
Try a test several times for each item using the actual telephone line; check the symp-
toms, and keep a record.
3) Evaluate all the information you have colleted, and take appropriate action based on
comprehensive evaluation.
If the other party is a non-Canon machine and no fault is found in the user's
machine, arrange for an investigation of the other party. Advise the user on
REF.
the situation.
7-50
COPYRIGHT © 2001 CANON INC.
*
; if you cannot reach the last step of the flow
2000 2000 2000 2000
CANON SmartBase PC1200s/iR1200s REV. 0 DEC. 2001
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Table of Contents
Troubleshooting
