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Canon SmartBase MPC400 Service Manual

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REVISION 0
SmartBase MPC600F
SmartBase MPC600F
SmartBase MPC600F
SmartBase MPC400
NOV. 2001
COPYRIGHT © 2001 CANON INC.
HY8-10AT-000
CANON SmartBase MPC600F/MPC400
H12-2194 230V ENG
H12-2195 230V GER
H12-2197 230V FRN
H12-2204 230V EC
NOV. 2001

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Summary of Contents for Canon SmartBase MPC400

  • Page 1 REVISION 0 SmartBase MPC600F H12-2194 230V ENG SmartBase MPC600F H12-2195 230V GER SmartBase MPC600F H12-2197 230V FRN SmartBase MPC400 H12-2204 230V EC HY8-10AT-000 NOV. 2001 COPYRIGHT © 2001 CANON INC. CANON SmartBase MPC600F/MPC400 NOV. 2001...
  • Page 2 When changes occur in applicable products or in the content of this manual, Canon will release tech- nical information as the need arises. In the event of major changes in the contents of this manual, Canon will issue a new editions of this manual.
  • Page 3 I. MEANING OF MARKS The marks used in this manual have the following meanings. Mark Meaning States a precaution to be taken to prevent danger to personnel, damage to the product, or damage to electronic components by discharge of static electricity. for example. States a precaution to be taken to prevent damage to electronic components by electrostatic discharge.
  • Page 4 II. ABOUT THIS MANUAL This manual is divided into five parts, and contains information required for servicing the product. Each of the above parts is further divided into the following four chapters: Chapter 1: General Description This part explains product specifications and the how to service the unit safely. It is very important, so please read it.
  • Page 5 III. REVISION HISTORY REVISION CONTENT Original...

  • Page 6: Table Of Contents

    IV. TABLE OF CONTENTS Chapter 1: General Description Page 1 - 1 1. FEATURES 1 - 1 1.1 Overview 1 - 2 2. SPECIFICATIONS 1 - 2 2.1 General Specification 1 - 2 2.2 Communication Specification (SmartBase MPC600F only) 1 - 3 2.3 Color Communication Specification (SmartBase MPC600F only) 1 - 4 2.4 Scanner Specification...
  • Page 7 Chapter 3: Assembly and Disassembly 3 - 1 1. ATTENTION TO BE PAID DURING ASSEMBLY/ DISASSEMBLY 3 - 1 1.1 Safety Cautions 3 - 2 1.2 General Cautions 3 - 3 1.3 Product-Inherent Cautions 3 - 3 1.4 Action in the Event of Abnormality (All Clear) 3 - 4 1.5 Removal of red screws prohibited 3 - 4...
  • Page 8 4 -28 4.4.1 Initial identification of problems 4 -29 4.4.2 Procedures for processing communication problems 4 -31 5. SERVICE SWITCHES 4 -31 5.1 Hardware Switches 4 -32 5.2 Service Data Setting 4 -32 5.2.1 Service data overview 4 -33 5.2.2 Service data registration/setting method 4 -34 5.2.3 Service data setting 4 -41...

  • Page 9: Chapter 1: General Description

    Chapter 1 General Description...

  • Page 11: Features

    This product is a G3 transreceiving facsimile based on the ITU-T recommendations. It can be used in telephone networks. Picture Quality Color Printer High quality printing can be accomplished with the Canon Bubble Jet (BJ) method using the maximum 2400dpi 1200dpi resolution. Various kinds of media can be printed with the high speed of a maximum 17 pages per minute.

  • Page 12: Specifications

    SmartBase MPC600F/MPC400 Chapter 1: General Description 2. SPECIFICATIONS 2.1 General Specification Type Desktop Body colour Cool White Power source 180 ~ 264V AC, 48 ~ 62 Hz Power consumption Standby 5.8 W (SmartBase MPC400) 8.0 W (SmartBase MPC600F) Max. 41.8 W Usage environment.

  • Page 13: Color Communication Specification (Smartbase Mpc600F Only)

    SmartBase MPC600F/MPC400 Chapter 1: General Description Error correction ITU-T T30 (ECM) Time required for transmission protocol Pre-message Post-message Post-message * Protocol Protocol * Protocol * Mode (between pages) (after pages) G3 standard approx.12 sec. approx.4 sec. approx.3.5 sec. V.8/V.34 approx.9 sec. approx.1 sec.

  • Page 14: Scanner Specification

    Scanning speed Text 5.3 second/page Gray scale 5.3 second/page Full color 15.8 second/page Memory Scanning Canon FAX Standard Chart No.1 scanning Max. approx. 270 sheet Scanner gradations Grayscale; 8 bit, 256 gradations Color; R,G,B (8 bits each) full color capability TWAIN...
  • Page 15 SmartBase MPC600F/MPC400 Chapter 1: General Description Scanning range Sheet dimensions (W SmartBase MPC600F ADF Maximum 8.50" 39.3" (216 mm 1000 mm) ADF Minimum 4.13" 5.83" (105 mm 148 mm) Document glass 8.50" 11.7" (216 mm 297 mm) SmartBase MPC400 Document glass 8.50"...

  • Page 16: Printer Specification

    1tray : Legal/Letter/A4/A5/B5 (Universal) Paper capacity Max. 0.40" (10 mm) thickness plain paper (Approx. 100 sheets) Weight 64 ~ 105 g/m Recommended paper KANGAS Weight 80 g/m Paper size Manufactured by KANGAS NEUSIEDLER Canon Paper Weight 80 g/m Paper size Manufactured by NEUSIEDLER...
  • Page 17 SmartBase MPC600F/MPC400 Chapter 1: General Description Printing range (Black & White FAX) Paper dimensions (W Letter 8.50" 10.98" (216 mm 279 mm) Legal 8.50" 14.02" (216 mm 356 mm) 8.27" 11.69" (210 mm 297 mm) Paper leading edge PRINTING DROP OUT RANGE PRINTING RANGE Paper trailing edge Figure 1-2 Printing Range...
  • Page 18 SmartBase MPC600F/MPC400 Chapter 1: General Description Printing range (Color FAX & Printer mode) Plain paper and Special media (Color FAX & Printer mode) Min. 7.17 10.12 inch(182 257 mm) Max. 8.5 14.0 inch(216 356 mm) Feed direction (Plain paper , etc.) (B5/A5/A4) 0.12 inch/3.0 mm 0.13 inch/3.4 mm...

  • Page 19: Copy Specification

    SmartBase MPC600F/MPC400 Chapter 1: General Description Banner paper Max.6 folds (To be cut at the edge of the 7th fold) a=0.13 inch / 3.4 mm b=0.13 inch / 3.4 mm c=1.26 inch / 32 mm Figure 1-4 Printing Range (2) 2.6 Copy Specification Color copy Multiple copy...

  • Page 20: Function

    SmartBase MPC600F/MPC400 Chapter 1: General Description 2.7 Function Dialling Manual dialling Numeric button Auto dialing Max. 120 digits One-touch:9, Coded speed:100, Numeric button:1 Group dial Max. 110 locations Redial Numeric button redial function (Max. 120 digits) Transmission Broadcast transmission Max. 110 locations (One-touch:9, Coded speed:100, Numeric button:1) Delayed transmission Yes (PC Assisted) Max.
  • Page 21 SmartBase MPC600F/MPC400 Chapter 1: General Description Others Closed network None Direct mail prevention None Memory box None Memory backup Backup contents Dial registration data, User data, Service data, Time Backup IC 256 kbit SRAM for control Backup device Lithium battery 3.0V DC/220 mAh Battery life Approx.

  • Page 22: Overview

    SmartBase MPC600F/MPC400 Chapter 1: General Description 3. OVERVIEW 3.1 External View Front View ADF (AUTOMATIC DOCUMENT FEEDER)* Holds documents for copying, scanning, and sending faxes, and feeds them automatically into the machine. DOCUMENT GUIDES* FEEDER COVER* Adjust to the width of the document. MULTI-PURPOSE TRAY and TRAY COVER Hold plain paper and other print media.

  • Page 23: Operation Panel

    SmartBase MPC600F/MPC400 Chapter 1: General Description 3.2 Operation Panel Operation Panel This section describes buttons used when making copies and scanning. MPC600F Model Fax Guide* Fax Guide* Copy Scan Colour /B&W In Use/ Memory Alarm Enlarge/ ON/OFF Resume Reduce Paper Select Redial/Pause Menu Contrast...
  • Page 24 SmartBase MPC600F/MPC400 Chapter 1: General Description Redial/Pause Coded Dial D.T. Polling Hook R Button Dials the outside line access number when the machine is connected through a switchboard (PBX). Hook Button Engages or Polling Button disengages the Polls another fax machine. telephone line.
  • Page 25 SmartBase MPC600F/MPC400 Chapter 1: General Description Guidelines for Entering Numbers, Letters, and Symbols When you come to a step that requires you to enter a name or number, refer to the table below to determine which numeric button to press for the character you want: Uppercase Letter Lowercase Letter Number Mode (:1)

  • Page 26: Consumables

    3.3 Consumables 3.3.1 BJ cartridge and ink cartridge Ink Tanks • For optimum printing results and to avoid printing problems, Canon recommends that you only use the Canon Ink Tanks described in this guide. NOTE There are four Ink Tanks: Black, cyan, magenta, and yellow.

  • Page 27: Print Media

    The machine can print on European DL and U.S. Commercial No. 10 envelopes. You may be able to load other sizes, but Canon cannot guarantee consistent performance on these. Do not use the following types of envelopes since they may cause problems: •...
  • Page 28 SmartBase MPC600F/MPC400 Chapter 1: General Description Photo Paper Pro PR-101/ PC-101S Photo Paper Pro PR-101 is thick paper with a treated surface that enhances gloss and provides superior colour reproduction. It is ideal for printing high quality photographs. Photo Paper Pro PC-101S is made of the same material as Photo Paper Pro PR-101. This photo-size paper is intended for printing images that cover the entire surface of the card, without a white border.

  • Page 29: Chapter 2: Technical Reference

    Chapter 2 Technical Reference...

  • Page 31: Component Layout

    SmartBase MPC600F/MPC400 Chapter 2: Technical Reference 1. COMPONENT LAYOUT 1.1 Parts Layout The parts layout of this machine consists of the scanning assembly, printing assembly and printer. U-turn roller Document pickup roller Document feed motor Separation roller Document feed roller Document eject roller Contact sensor drive motor Pick up roller...
  • Page 32 SmartBase MPC600F/MPC400 Chapter 2: Technical Reference The electrical parts are laid out as follows. • SCNT board ............... controls the entire facsimile machine • PCNT board ............... controls the printer function • NCU board (SmartBase MPC600F only) ....controls the telephone line •...
  • Page 33 SmartBase MPC600F/MPC400 Chapter 2: Technical Reference • 9 sensors ............... detect unit and assembly statuses Document edge sensor (SmartBase MPC600F only): Detects the trailing edge of the document. Document sensor (SmartBase MPC600F only): Detects whether or not a document is set. Pickup sensor: Detects the state of pick up roller.

  • Page 34: Scanner Mechanism

    SmartBase MPC600F/MPC400 Chapter 2: Technical Reference 2. SCANNER MECHANISM The scanner section scans documents that are to be sent or copied. Figure 2-4 Document Feed Section...
  • Page 35 SmartBase MPC600F/MPC400 Chapter 2: Technical Reference Names and function of parts 1. Paper Guide (SmartBase MPC600F only) When properly adjusted to the width of the documents, the guide will hold documents in the horizontal direction to prevent them from skewing when fed. 2.

  • Page 36: Printer Section

    SmartBase MPC600F/MPC400 Chapter 2: Technical Reference 3. PRINTER SECTION The printer section mechanism in this model is taken from the S600 BJ printer. Some illustrations are used in common with S600. NOTE 3.1 Overview of the Printer's Mechanical Parts The printer's mechanical parts consist of the BJ cartridge, carriage, purge section, and paper feed section. Each part is explained below.

  • Page 37: Carriage

    SmartBase MPC600F/MPC400 Chapter 2: Technical Reference 3.1.1 Carriage The carriage holds one BJ cartridge in place. The carriage belt driven by the carriage motor (DC motor) moves the carriage horizontally back and forth across the paper. Regarding the carriage's position control, the initial position is detected when the carriage goes against the right wall which is the home position.

  • Page 38: Paper Feed Components

    SmartBase MPC600F/MPC400 Chapter 2: Technical Reference 3.2 Paper Feed Section 3.2.1 Paper feed components The paper feed components include an ASF incorporating a friction separation system which uses a separation pad. Compared to previous ASF systems, it has a very strong paper feed force. It consists of the following parts: Paper feed roller and separation pad, pressure roller and return corner, pressure plate, motor, and sensor.

  • Page 39: Friction Separation System

    SmartBase MPC600F/MPC400 Chapter 2: Technical Reference 3.2.2 Friction separation system The friction separation system's paper separation method is explained below. 1. When the paper feed roller turns, the top sheet of the paper stack is taken to the nip where the pressure roller contacts the paper feed roller.

  • Page 40: About The Ink Sensor

    SmartBase MPC600F/MPC400 Chapter 2: Technical Reference 3.3 About the Ink Sensor Consisting of an LED and photo sensor, the ink sensor uses optical means to detect whether there is ink in the ink tank. At the bottom of the ink tank is an indentation that works like a prism. When there is ink in the ink tank, the refractive index of the ink and the prism's resin material is about the same.
  • Page 41 SmartBase MPC600F/MPC400 Chapter 2: Technical Reference Not Correctly Detecting the Absence of Ink The mechanisms of the product are designed in such a way that the following operations can at times prevent the correct detection of the absence of ink, not printing NOTE received images and, as a result, generating a blank output.

  • Page 42: Purge Section

    SmartBase MPC600F/MPC400 Chapter 2: Technical Reference 3.4 Purge Section 3.4.1 Purge section functions In order to maintain good printing quality, the purge section maintains the BJ cartridge's nozzles. The purge section's functions consist of capping and cleaning. a) Capping The purge unit's cap is pressed against the print head's face to protect the nozzles from dust, etc., and to prevent the nozzles from drying out.

  • Page 43: Purge Section Components

    SmartBase MPC600F/MPC400 Chapter 2: Technical Reference 3.4.2 Purge section components Cleaner Wiper Purge Motor Figure 2-8 Purge Section Components a) Purge driving motor The purge motor drives the wiper, carriage lock, and pump. It is a constant-voltage motor operating with a 1-2 phase drive. b) Wiper The wiper consists of a wiper and wiper cleaner.
  • Page 44 SmartBase MPC600F/MPC400 Chapter 2: Technical Reference Rotation Direction for Wire/Capping Rotation Direction for Ink Suction To Waste-Ink Absorber Valve Open Rotating Roller (inside) Valve Black Ink Tube Closed Color Ink Tube Figure 2-9 Pump Operation d) Pump This is a tube pump system consisting of two ink tubes (one for black and one for color) pressurized by a rotating roller.

  • Page 45: Ink Suction Amount In The Cleaning Mode

    SmartBase MPC600F/MPC400 Chapter 2: Technical Reference 3.5 Ink Suction Amount in the Cleaning Mode The printer has five cleaning modes (A to G). Cleaning is executed for maximum effectiveness and efficiency. The cleaning operation is selected depending on the respective condition. The ink suction operation differs depending on the condition at three occasions: Operation by the user, cover open/ closing, and before printing starts.

  • Page 46: New Function

    SmartBase MPC600F/MPC400 Chapter 2: Technical Reference 4. NEW FUNCTION There is no new function is this model. 2-16...
  • Page 47 Chapter 3 Assembly and Disassembly...

  • Page 49: Safety Cautions

    SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly 1. ATTENTION TO BE PAID DURING ASSEMBLY/ DISASSEMBLY 1.1 Safety Cautions Electrical shock In order to prevent any risk of electrical shock, always be sure to check that the power cord and modular jack have been removed.

  • Page 50: General Cautions

    SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly 1.2 General Cautions Damage due to electrostatic discharge This machine contains contact sensors and printed circuit boards that use ROMs, RAMs, custom chips and other electronic components that are vulnerable to damage by electrostatic discharge. Be careful to avoid any damage from electrostatic discharge when conducting service that requires disassembly.

  • Page 51: Product-Inherent Cautions

    SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly 1.3 Product-Inherent Cautions Prevention of ink-soiling Be careful when handling the BJ ink cartridge nozzle, the ink pad, head cap, head wiper and waste ink pad. Residual ink may soil the main unit, working surfaces, your hands and clothes, etc. The ink is water- soluble, but because it contains pigments, it will not wash out of clothes.

  • Page 52: Removal Of Red Screws Prohibited

    SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly 1.5 Removal of red screws prohibited Since adjustment of the following red screws is very difficult in the field, they must not be loosened or removed. (a) The two paper spacing red screws (one on the right and left). (b) The two screws securing the paper feed motor.
  • Page 53 SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly 2. DISASSEMBLY/ASSEMBLY 2.1 Parts Layout The parts layout of this machine consists of the scanning assembly, printing assembly and printer. U-turn roller Document pickup roller Document feed motor Separation roller Document feed roller Document eject roller Contact sensor drive motor Pick up roller...
  • Page 54 SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly The electrical parts are laid out as follows. • SCNT board ............... controls the entire facsimile machine • PCNT board ............... controls the printer function • NCU board (SmartBase MPC600F only) ....controls the telephone line •...
  • Page 55 SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly • 9 sensors ............... detect unit and assembly statuses Document edge sensor (SmartBase MPC600F only): Detects the trailing edge of the document. Document sensor (SmartBase MPC600F only): Detects whether or not a document is set. Pickup sensor: Detects the state of pick up roller.

  • Page 56: Disassembly Work-Flow

    SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly 2.2 Disassembly Work-Flow The work-flow for the disassembly of the main units is as follows. In order to replace parts, you need to confirm which parts have to be removed. Numbers in parenthese indicate the disassembly number. Main unit Pressure Plat / Rear cover (1) SCNT board / Power Supply unit (2)
  • Page 57 SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly 2.3 Disassembly Procedure Disassembly 1. Pressure plate, Rear cover (1) Lift the pressure plate to remove. (2) Remove the 5 screws (a), and detach the rear cover. Rear cover Pressure plate Figure 3-8 Disassembly 1...
  • Page 58 SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly Disassembly 2. SCNT board, Power supply unit (1) Perform Disassembly 1 to remove the rear cover. (2) Remove the 3 screws (a), and detach the grounding wire. (3) Disconnect all cables from the SCNT board. (4) Remove the 3 screws (b), and detach the SCNT holder.
  • Page 59 SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly Caution When Replacing SCNT Board To replace the SCNT board, perform the following: NOTE a) Caution before replacing You will need to execute 'all clear' at the end of replacement. As necessary, print out the following data: a-1) Image Data in Image Memory The image data stored in image memory will be lost when the power is turned off.
  • Page 60 SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly Disassembly 3. Flatbed ass’y (1) Perform Disassembly 1. (2) Remove the screw (a), and detach the grounding wire. (3) Remove the cable (b), and free the cable from the core. (4) Remove the cable (c). (5) Remove the joint shaft.
  • Page 61 SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly Disassembly 5. Middle cover ass’y (1) Perform Disassembly 3. (2) Remove the 2 cables (a). (3) Remove the screw (b), and detach the grounding wire. (4) Remove the 4 screws (c), and detach the middle cover ass’y. Middle cover ass'y Figure 3-11 Disassembly 5 3-13...
  • Page 62 SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly Disassembly 6. Print & ASF ass’y (1) Perform Disassembly 5, and detach the middle cover ass’y. (2) Remove the screw (a), and detach the grounding wire. (3) Remove the 2 cables (b). (4) Remove the 3 screws (c), and detach the Print & ASF ass’y. (5) Remove the 2 ink absorbers.
  • Page 63 SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly Disassembly 7. Contact sensor (1) Perform Disassembly 3 to remove the flatbed ass’y. (2) Remove the 2 screws (a). (3) Free the claw (b), and detach the scanner cover. At this time, take care not to drop the document glass. (4) Remove 2 spring plates, and detach the document glass.
  • Page 64 SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly Disassembly 8. Contact sensor drive motor (1) Perform Disassembly 7. (2) Remove the harness holder. (3) Remove the 2 screws (a), and detach the grounding plate. (4) Push the pulley toward the inside, and free the Contact sensor drive belt from the gear. (5) Remove the screw (b), and detach the Contact sensor drive motor together with the plate.
  • Page 65 SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly Disassembly 9. PCNT board (1) Perform Disassembly 6 to remove the Print & ASF ass’y. (2) Remove the screw (a), and detach the PCNT cover. (3) Disconnect all cables from the PCNT board. (4) Remove the 3 screws (b), and detach the PCNT board.
  • Page 66 SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly PCNT cover Paper edge sensor Cable guide PCNT sheet Pickup sensor ASF unit Figure 3-15 Disassembly 9 and Disassembly 10 3-18...
  • Page 67 SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly Disassembly 11. Purge unit (1) Perform Disassembly 6 to remove the Print & ASF ass’y. (2) Disconnect the cable (a) from the carriage motor. (3) Remove the screw (b), and detach the blade cleaner. (4) Remove the 2 screws (c), and detach the purge unit.
  • Page 68 SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly Carriage lock release Normally, when a cartridge is installed on the carriage and the power is turned off, the printer moves the carriage to the capping position to lock it. NOTE When the power is turned on, the carriage lock is normally released. However, if the printer does not operate properly, you can release the carriage lock manually in one of two ways: a) On the back of the printer, push down the purge unit's locking pin.
  • Page 69 SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly Disassembly 12. Carriage unit (1) Perform steps 1 and 2 of Disassembly 9. (2) Disconnect the 3 cables found between the PCNT board (J1, J2, J3) and the carriage unit. (3) By referring to the instructions on page 3-20, release the carriage lock. (4) Remove the 2 screws (a), and detach the carriage guide frame.
  • Page 70 SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly Installing and removing the carriage encoder film The carriage encoder film is fixed in place and held taut by the torsion spring. When you install or remove the carriage encoder film, you have to stretch the torsion spring.
  • Page 71 SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly Disassembly 13. Carriage motor, Timing sensor unit (1) Perform Disassembly 10 to remove the ASF unit. (2) Disconnect the cable from the carriage motor. (3) Remove the 2 screws (a), and detach the carriage motor. (4) Disconnect the cable (b) from the paper feed motor and the PCNT board.
  • Page 72 SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly Disassembly 14. Platen unit (1) Perform Disassembly 12. (2) Remove the 2 screws (a), and detach the platen unit. (3) Free the claw (b), and detach the spur holder assembly. Spur holder ass'y Platen unit Figure 3-22 Disassembly 14 3-24...
  • Page 73 SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly Disassembly 15. Paper feed roller (1) Perform Disassembly 13 to remove the pressure roller. (2) Perform Disassembly 14. (3) Turn the left/right lever to detach the paper feed roller. Paper feed encoder film Paper feed roller Figure 3-23 Disassembly 15 Handling encoder film...
  • Page 74 SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly Disassembly 16. Replacing the ROM To replace the ROM, perform the following: a) Before Starting the Work At the end of replacement, you will have to execute 'all clear'. As necessary, print out the follwing data. a-1) Image Data Stored in Image memory The image data stored in image memory will be lost when the power is turned off.
  • Page 75 SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly Disassembly 101. Rear cover, Modem board, NCU board, Modular board (1) Remove the 5 screws (a), and detach the rear cover. (2) Remove the 3 cables (b) from the SCNT board. (3) Remove the cable (c) from the NCU board. (4) Remove the 2 screws (d), and detach the NCU holder.
  • Page 76 SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly Disassembly 102. SCNT board, Power supply unit (1) Perform Disassembly 101. (2) Disconnect all the cables from the SCNT board. (3) Remove the 4 screws (a), and detach the 4 grounding wires. (4) Remove the 3 screws (b), and detach the SCNT holder. (5) Remove the power supply cover.
  • Page 77 SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly Disassembly 103. ADF ass’y (1) Remove the stop arm from the DF rear cover. (2) Remove screw (a) and detach the DF rear cover. (3) Remove three cables (b) from the ADF board. (4) Remove screw (c) and detach the grounding wire.
  • Page 78 SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly Disassembly 104. Flatbed unit (1) Perform Disassembly 101. (2) Perform Disassembly 103. (3) Reference Disassembly 3 to the flatbed unit. Disassembly 105. Operation panel unit (1) Perform Disassembly 104. (2) Reference Disassembly 4 to the operation panel unit Disassembly 106.
  • Page 79 SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly Disassembly 110. DF cover, ADF board (1) Remove the stop arm from the DF rear cover. (2) Remove the screw (a), and detach the DF rear cover. (3) Remove the screw (b). (4) Free the 2 claws (c), and detach the DF front cover. (5) Disconnect the 3 connectors (d) from the ADF board.
  • Page 80 SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly Disassembly 111. Document feed motor (1) Perform Disassembly 110. (2) Remove the 3 screws (a), and detach the motor plate. (3) Remove the 2 screws (b), and detach the document feed motor. Document feed motor Figure 3-28 Disassembly 111 3-32...
  • Page 81 SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly Disassembly 112. Separation unit (1) Perform Disassembly 110 to remove the DF cover. (2) Detach the 2 separation shaft guides from the shaft. (3) Remove the E-ring (a). (4) Remove the gear (b). (5) Remove the left/right busing (c).
  • Page 83 Chapter 4 Maintenance and Service...
  • Page 85 SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 1. MAINTENANCE LIST 1.1 Consumables Level Consumable When User INK tank When ink in the ink tank being used has run out. (BCI-3eBK/BCI-3eC /BCI-3eM/BCI-3eY) Service Technician None 1.2 Cleaning For the cleaning procedure, see 2. HOW TO CLEAN PARTS on page 4-4 . Level Location When...

  • Page 86: Periodic Inspection

    SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 1.3 Periodic Inspection None 1.4 Periodic Replacement Parts None 1.5 Adjustment Items The following adjustments must be made on this fax. For the adjustment procedure, see 3. ADJUSTMENT on page 4-6. Item When CS LED lights-on duration When the SCNT board, or the lithium battery, or the contact adjustment...

  • Page 87: General Tools

    SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 1.6 General Tools Tool Phillips screwdriver Removing/inserting screws Flat bladed screwdriver Removing/inserting screws Precision Phillips screwdriver Removing/inserting screws Precision flat bladed screwdriver Removing plastic tabs Tweezers Removing coil spring Isopropyl alcohol (IPA) Cleaning the cleaning location Pliers, needle nose Driving retaining ring 1.7 Special Tools...
  • Page 88 SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 2. HOW TO CLEAN PARTS 2.1 Main Unit Outer Covers Wipe with a dry, soft cloth. 2.2 Pickup/Separation Roller (SmartBase MPC600F only) Open the ADF cover, and wipe with a dry, soft cloth. 2.3 Document U-Turn/Feed/Eject Roller (SmartBase MPC600F only) Open the ADF cover, and wipe with a dry, soft cloth.
  • Page 89 SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service Document pickup roller Separation roller U-TURN roller Document eject roller Printer platen Separation guide White sheet Document feed roller Document guide sheet Document glass Figure 4-1 Cleaning Location...

  • Page 90: Cs Led Lights-On Duration Adjustment

    SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 3. ADJUSTMENT 3.1 CS LED Lights-on Duration Adjustment a) Overview This adjustment is used to eliminate uneven scanning which can result from variations in light intensity between individual LED’s. Performing the adjustment will therefore have an effect on scanned and copied images.

  • Page 91: When Adjustment Of The Print Head Position Is Required

    SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 3.2 When Adjustment of the Print Head Position is Required a) Overview When replacing the print heads, the point of ink ejection may be off, preventing clean characters, depending on the state in which BJ cartridge is installed. In order to eliminate this drift, it is necessary to adjust the head position after attaching the BJ cartridge.
  • Page 92 SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service Figure 4-4 Print Stript Adjustment Pattern Be sure to set A4 or LTR-sized paper in the ASF before printing the head position adjustment pattern. Using printing paper smaller than the printing area of the data when performing the head position adjustment print will contaminate the platen with ink.
  • Page 93 SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service Display PRINTER SETTINGS MENU Menu Pressing button 7.PRINTER SETTINGS Display ALIGN PRINT HEAD PRINTER SETTINGS VERT LINE PATTERN Pressing button 2.ALIGN PRINT HEAD For the Printed A pattern, use CHANGE V VALUE button to select the Value Printing the VERT LINE Pattern of the mostuniform pattern.

  • Page 94: Troubleshooting Index

    SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 4. TROUBLESHOOTING 4.1 Troubleshooting Index For troubleshooting, use the troubleshooting index below to investigate the cause of the problem and refer to the specified page for countermeasures. Problem • Errors shown on the display (Evaluation criteria: Look at the unit in question.) Page 4-12.
  • Page 95 SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service • Scanning problem (Evaluation criteria: Test printing is good, but the copied image is no good.) • The document is not fed. Page 4-26. The document feed motor does not run. The document slips against the rollers. The document does not separate.
  • Page 96 SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 4.2 Errors Shown on the Display 4.2.1 User error message Look for the applicable error message and execute the appropriate countermeasures. "BUSY/NO SIGNAL" (#005/#018) Cause: The receiving fax did not answer within 55 seconds. (T1 timer over) Solution: Contact the other party and have them check their fax.You can try to send the document manually.
  • Page 97 SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service "CARTRIDGE JAMMED" Printing position correction failed Cause: Carriage movement prevented by one of the following. Damaged shaft. Parts deformed. (Carriage or guide frame) Insufficient grease. Solution: Replace the shaft. Replace the deformed parts. Apply more grease.
  • Page 98 SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service "CHECK PAPER SIZE" Cause: The size of the paper loaded in the paper cassette is different from the paper size set by user data. Solution: Select a correct paper size by pressing Paper select button. "CHECK PRINTER"...
  • Page 99 SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service "M INK EMPTY" Cause: The Mazenta ink tank in the BJ cartridge is empty. Solution: Replace the Mazenta ink tank. "MEMORY FULL" (#037) (SmartBase MPC600F only) Cause: The fax’s memory is full because it has received too many documents. Solutions: (1) Print out any documents which are stored in memory.
  • Page 100 SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service "WAIT COOLING" Cause: The BJ cartridge is hot. Solution: Wait until the message disappears. "WRONG CARTRIDGE" Cause: The cartridge isn’t installed correctly. Solution: (1) Reinstall the cartridge. (2) Replace the cartridge. "Y INK EMPTY" Cause: The Yellow ink tank in the BJ cartridge is empty.

  • Page 101: Error Codes

    SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 4.2.2 Error codes a) Service error code output When service data #1 SSSW SW01 bit 0 is set to “1”, then service error codes are printed on the activity management reports, reception result reports and error transmission reports, when communication ends in an error.
  • Page 102 SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service • EPT (Echo Protect Tone) Change service data #1 SSSW SW03 bit 1. Bit 1:1 Transmit an echo protect tone. Not transmit an echo protect tone. • Adjust NL equalizer. Set service data #2 MENU Parameter No.05 to “ON”. •...
  • Page 103 SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service c) ERROR CODE LIST The error codes that have newly been added starting with the product are identified by the notation “ new ” those error codes for which remedies unique to the product are offered are identified by the notation “UNQ (UNIQUE).”...
  • Page 104 SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service Tx or Rx Definition ##283 [ TX Excessive repeat protocol during Tx ##284 [ TX DCN reception after TCF transmission ##285 [ TX DCN reception after EOP transmission ##286 [ TX DCN reception after EOM transmission ##287 [ TX DCN reception after MPS transmission...
  • Page 105 SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service • ECM mode error codes Tx or Rx Definition ##750 [ TX Exceed repeat protocol due to failure to receive significant signals after transmitting PPS-NULL during ECM Tx ##752 [ TX Receive DCN after PPS-NULL transmission during ECM Tx ##753 [ TX Exceed protocol retransmission limit or T5 time (60 seconds) after...
  • Page 106 SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service Tx or Rx Definition ##783 [ TX Exceed protocol retransmission limit or T5 time (60 seconds) after EOR-EOM transmission during ECM Tx ##784 [ TX Receive ERR after EOR-EOM transmission during ECM Tx ##785 [ TX Exceed protocol retransmission limit due to failure to receive...
  • Page 107 SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 4.3 Errors not Shown on the Display 4.3.1 General errors • The unit does not power on. (1) Check the power cord connection. (2) Check the connection between the SCNT board (JPSU1) and power supply unit. (3) Check the power supply unit's fuse (F1).

  • Page 108: Printing Problems

    SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 4.3.2 Printing problems • Faulty printing (Evaluation criteria: Test print is no good.) • The paper is not fed properly. (Evaluation criteria: Look at the actual unit.) The Paper feed motor does not run. (1) Check the connection from the paper feed motor to the PCNT board (J10).
  • Page 109 SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service • Printing quality error • The printer does not at all. • Printing stops midway. • Certain colors are not printed. (1) Check that the orange cap or tape is not on the BJ cartridge. (2) Carry out nozzle cleaning on the BJ cartridge five times with the cleaning operation, than visually cheek the test print for non-discharge of ink from nozzle.

  • Page 110: Scanning Problems

    SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 4.3.3 Scanning problems • Faulty scanning (Evaluation criteria: Test print is good, but the copied image is no good.) • The document is not fed. The document feed motor does not run. (Evaluation criteria: Check it visually.) (1) Check the connection from the document feed motor to the ADF board (JFM).
  • Page 111 SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service • The scanning image is abnormal. (Evaluation criteria: Check the copy image's faults.) Nothing is printed. (1) Check the connection between the contact sensor and SCNT board (JCS1). (2) Replace the contact sensor unit. (3) Replace the SCNT board.
  • Page 112 SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 4.4 Processing Communication Problems 4.4.1 Initial identification of problems Since the facsimile must transmit picture information, a transmitter, a receiver and telephone lines are required for this purpose. Transmissions may cause problems if one or more of the three is poor. Communication trouble Your...

  • Page 113: Procedures For Processing Communication Problems

    SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 4.4.2 Procedures for processing communication problems If the problem proves to be communication trouble, deal with it according to the following procedures. (1) Study the conditions at the time of trouble as closely as possible. Record or keep the items listed below.
  • Page 114 SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service • Procedures for processing communication problems The process for carrying out communications at 3-points as shown in the figure. Trouble FAX:A FAX:B FAX:C A: machine of the user Start B: machine of the other party C: test machine within the same block (best if of the same model as A) TX/RX?
  • Page 115 SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 5. SERVICE SWITCHES 5.1 Hardware Switches Figure 4-11 Slide Switch Location on NCU Board SW No. Nation General Figure 4-12 Slide Switch Settings 4-31...

  • Page 116: Service Data Overview

    SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 5.2 Service Data Setting Service data can be checked and changed with items on display menus. The default values of the SSSW/ parameters available in this fax machine are shown in this Chapter, 5.2.3 Service data setting in this manual.

  • Page 117: Service Data Registration/Setting Method

    SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 5.2.2 Service data registration/setting method Service data can be registered/set by the following operations: Standby (date and Receive mode display) 100% LTR TEXT PLAIN (1) User data mode selection Press the Menu button, and then Copy button. MENU 1.SPECIAL COPY (2) Service data mode selection...

  • Page 118: Service Data Setting

    SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 5.2.3 Service data setting Service #1 SSSW Error management SW01 – – – (Service soft switch setting) NETWORK connection condition settings/ SW02 – – – – – – – memory clear list setting Echo solution setting –...
  • Page 119 SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service #2 MENU Not used (Menu switch settings) Not used Not used Not used NL equalizer setting DIAL Line monitor setting SERVICEMAN Transmission level setting 10 (-10dBm) (8~15) 3429 (baud) V.34 Baud rate 3200 3000 2800 2743...
  • Page 120 SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service #3 NUMERIC Param. (Numeric parameter settings) Default Range Not used 10 (10%) (1~ 99) RTN signal transmission condition (1) 15 (15 lines) (2~ 99) RTN signal transmission condition (2) 12 (12 times) (1~ 99) RTN signal transmission condition (3) 4 (4 seconds) (1~ 60)
  • Page 121 SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service #3 NUMERIC PARAM. (Numeric parameter settings) The relationship between the settings and the detection levels is as follows: Parameter 24 NOTE 0: Not used 1: Not used 2: Not used 3: Not used 4: Not used -8 dBm -9 dBm...
  • Page 122 SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service #4 NCU TONE/PULSE (NCU settings) DIAL TONE 2nd DIAL TONE BUSY TONE 0 BUSY TONE 1 REORDER TONE MULTI AUTO RX CNG DETECT SPECIAL RKEY PBX DIAL TONE PBX BUSY TONE #5 TYPE U.
  • Page 123 SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 1. SSSW #7 PRINTER (Printer function settings) 7 6 5 4 3 2 1 0 Not used SW01 – – – – – – – – Not used SW02 – – – – – – – – SW03 –...
  • Page 124 SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service #8 CLEAR Dialling data initialization USER SW User data and service data #1 to #3 (Data initialization mode initialization settings) SERVICE SW User data and service data #1 to #3 and #6 to #7 initialization #4 NCU setting data initialization SERVICE DATA Data on system dump list initialization...
  • Page 125 SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 5.2.4 Explanation of service data a) SSSW (Service Soft Switch settings) The items registered and set by each of these switches comprise 8-bit switches. The figure below shows which numbers are assigned to which bits. Each bit has a value of either 0 or 1. SW01 Figure 4-20 Bit Switch Display See the chart in the service data shown in this Chapter, 5.2.3 Service data setting to see effective...

  • Page 126: New Sssws/Parameters Added To This Model

    SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 5.2.5 New SSSWs/parameters added to this model #1 SSSW (service soft switch setting) SW01 (service soft switch 01: error management) Function Service error code Output Not output Error dump list Output Not output Not used Copy function 4 (New) ##300 series service error code...
  • Page 127 SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service #1 SSSW (service soft switch setting) SW26 (service soft switch 26: Transmission function setting) Function Compulsory direct transmission Not set Not used Not used 3 (New) Prohibit broadcast Not used Not used When STOP key is pressed Only cancel Cancel all during a sequential broadcasting...
  • Page 128 SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service [Bit 3] Select whether to declare the V.8 protocol in DIS signal for reception (mainly caller manual transmission). If NO is selected, the V.8 protocol cannot be used because it is not declared in DIS signal.
  • Page 129 SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service #3 NUMERIC PARAM (numeric parameter settings) Function Selecting range Default setting T0 Timer 0~9999 5500 (55 second) T1 Timer (Rx) 0~9999 3500 (35 second) [Parameter 10] The "wait time after transmission of a dialing signal ends until a significant signal is detected in transmission"...
  • Page 130 SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service SSSW Default Setting TYPE EUROPE U.K. SWEDEN SWISS AUSTRIA DENMARK #1 SSSW SW01 00010000 00010000 00010000 00010000 00010000 00010000 SW02 00000000 00000000 00000000 00000000 00000000 00000000 SW03 00000000 00000000 00000000 00000000 00000000 00000000 SW04 10000000 10000000...
  • Page 131 SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service SSSW Default Setting TYPE NORWAY HOLLAND BELGIUM AUSTRALIA FINLAND N.Z. #1 SSSW SW01 00010000 00010000 00010000 00010000 00010001 00010000 SW02 00000000 00000000 00000000 00000000 00000000 00000000 SW03 00000000 00000000 00000000 00000000 00000000 00000000 SW04 10000010 10000010...
  • Page 132 SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service SSSW Default Setting TYPE ITALY SPAIN PORTUGAL IRELAND HONG KONG MALAYSIA #1 SSSW SW01 00010000 00010000 00010000 00010000 00010000 00010000 SW02 00000000 00000000 00000000 00000000 00000000 00000000 SW03 00000000 00000000 00000000 00000000 00000000 00000000 SW04 10000010...
  • Page 133 SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service SSSW Default Setting TYPE HUNGARY CHINA GERMAN FRANCE SINGAPORE #1 SSSW SW01 00010000 00010000 00010000 00010000 00010000 00010000 SW02 00000000 00000000 00000000 00000000 00000000 00000000 SW03 00000000 00000000 00000000 00000000 00000000 00000000 SW04 10000000 10000000 10000000...
  • Page 134 SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service SSSW Default Setting TYPE CZECH SLOVENIA ASIA POLAND EUROPE2 #1 SSSW SW01 00010000 00010000 00010000 00010000 00010000 SW02 00000000 00000000 00000000 00000000 00000000 SW03 00000000 00000000 00000000 00000000 00000000 SW04 10000000 10000000 10000000 10000000 10000000 SW05...
  • Page 135 SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service SSSW Default Setting TYPE EUROPE U.K. SWEDEN SWISS AUSTRIA DENMARK #3 NUMERIC Param 5500 5500 5500 5500 5500 5500 3500 3500 3500 3500 3500 3500 1300 1300 1300 1300 1300 1300 #5 TYPE EUROPE U.K.
  • Page 136 SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service SSSW Default Setting TYPE NORWAY HOLLAND BELGIUM AUSTRALIA FINLAND N.Z. #3 NUMERIC Param 5500 5500 5500 5500 5500 5500 3500 3500 3500 3500 3500 3500 1300 1300 1300 1300 1300 1300 #5 TYPE NORWAY HOLLAND BELGIUM...
  • Page 137 SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service SSSW Default Setting TYPE ITALY SPAIN PORTUGAL IRELAND HONG KONG MALAYSIA #3 NUMERIC Param 5500 5500 5500 5500 5500 5500 3500 3500 3500 3500 3500 3500 1300 1300 1300 1300 1300 1300 #5 TYPE ITALY SPAIN PORTUGAL...
  • Page 138 SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service SSSW Default Setting TYPE HUNGARY CHINA GERMAN FRANCE SINGAPORE #3 NUMERIC Param 5500 3500 4300 9000 5500 5500 3500 3500 3500 3500 3800 3500 1300 1300 1200 1300 1300 1300 #5 TYPE HUNGARY CHINA GERMAN FRANCE...
  • Page 139 SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service SSSW Default Setting TYPE CZECH SLOVENIA ASIA POLAND EUROPE2 #3 NUMERIC Param 5500 5500 5500 5500 5500 3500 3500 3500 3500 3500 1300 1300 1300 1300 1300 #5 TYPE CZECH SLOVENIA ASIA POLAND EUROPE2 4-55...

  • Page 140: User Test Print Functions

    SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 6. TEST FUNCTIONS 6.1 User Test Print Functions User enabled Test print functions are as follow. 6.1.1 Nozzle check pattern If you find a nozzle pattern indistinct or partially missing when you conduct this test print, do the head cleaning.

  • Page 141: Service Test Functions

    SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 6.2 Service Test Functions The fax functions for testing individual operations, such as below. See Page 4-33 for details of entering the test mode. To leave the test mode, press the Stop/Reset button, and then ON/OFF button.
  • Page 142 SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 6.2.2 Test mode flowchart TEST MODE ‘ ’ indicates that these are not used in the field. [1] D-RAM See Page 4-60 [2] CS [1] ADJ LED TIME See Page 4-60 [2] Not used [3] DISP LED TIME [4] REG LED TIME [5] SHADING...
  • Page 143 SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service [6] FACULTY TEST [1] G3 4800bps Tx [2] Not used [3] SENSOR See Page 4-66 [4] ADF [5] Not used [6] SPEAKER [7] PANEL See Page 4-68 [8] F13 333 pps B&W PWM31 [9] LINE DETECT 1–3 See Page 4-70 [7] DATA SET...

  • Page 144: D-Ram Tests

    SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 6.2.3 D-RAM tests Pressing the 1 button from the test mode menu selects the D-RAM tests. D-RAM Test 1 writes data to the entire D-RAM region and reads it out to check that operations are correct. D-RAM Test 2 just reads data at high speed.

  • Page 145: Print Test

    SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 6.2.5 PRINT test Pressing the 3 button from the test mode menu selects the print test. This test prints various patterns. For servicing, use the 3-8: CHECKERS pattern (press the 8 button from the print test menu). The other patterns are not to be used since they are for development and factory personnel.
  • Page 146 SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service Figure 4-27 Print Pattern Sample 4-62...

  • Page 147: Modem And Ncu Tests

    SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 6.2.6 Modem and NCU tests These tests test modem and NCU transmission and reception. The modem tests check whether signals are sent correctly from the modem by comparing the sound of the signals from the speaker with the sounds from a normal modem.
  • Page 148 SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service b) G3 signal transmission test The G3 signal transmission test menu is selected by pressing the 4 button from the MODEM NCU test menu. The G3 signals below are sent from the modem using the modular jack and the speaker. The frequency can be changed with the numeric buttons.
  • Page 149 SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service c) V.34 G3 signal transmission test The V.34 G3 signal transmision test menu is selected by pressing the 8 key from the MODEM NCU test menu. The V.34 G3 signals below are sent from the modem using the modular jack and the speaker by pressing the Start key.

  • Page 150: Faculty Tests

    SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 6.2.7 Faculty tests The faculty tests are selected by pressing the 6 button from the test mode menu. These tests test the following faculties of this fax. Test type Overview Sensor tests Test whether the sensors are operating correctly. Operation panel test Tests whether the button switches on the control panel are operating correctly.
  • Page 151 SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 6-3 : SENSOR [1]---[3] Pressing the 1 key. DS of DES of DOC A4 DS: Document sensor DES: Document edge sensor on/off: document/no document Pressing the 3 key. CVR on PE on CVR: cover sensor on/of: open/close PE: paper edge sensor on/of: recording paper/no recording paper Figure 4-28 Sensor Tests 4-67...
  • Page 152 SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service b) Operation panel tests The operation panel test is selected by pressing the 7 button from the faculty test menu. In this test, check that the display, LED lamps, and buttons on the control panel are operating correctly. b-1) Display test If you press Start button in the menu of the operation panel, 20 letters of “H”...
  • Page 153 SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 6-7:PANEL Press start button. HHHHHHHHHHHHHHHHHHHH H pattern displayes HHHHHHHHHHHHHHHHHHHH Press start button. All LCD dots displayed Press start button. _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ pattern displayed _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Press start button.
  • Page 154 SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service c) Line signal reception test The line detect test menu is selected by pressing the 9 button from the faculty test menu. This test checks the operation of the NCU signal sensor and frequency counter. In Menu 1, the CI, status can be detected and in Menu 2 the frequency can be detected at changing detection levels.
  • Page 155 SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 7. SERVICE REPORT 7.1 Report Output Function 7.1.1 User report output functions The fax can output user reports manually by user operation, or automatically, according to user data settings. a) Manual output of reports by user operation Report type Operations Activity Report...
  • Page 156 SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service c) Reports output automatically Memory clear report The fax automatically outputs a memory clear report when the power is turned on after a power cut. Figure 4-30 Memory Clear List TX/RX NO : Indicates four digits of the transaction number MODE : Indicates, TRANSMIT, or AUTO RX or B’CAST (Broadcast) and COL (Color)

  • Page 157: Service Report Output Functions

    SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 7.1.2 Service report output functions The fax outputs service data setting status, past communications history reports. a) List of service reports The fax outputs the service reports shown below. Report type Operations 1. System data list In the service mode, and select SERVICE REPORTS using the button.
  • Page 158 SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service a-1) System data list This list shows service data #1~#5, #7, #9 setting statuses. The following is a sumple list. Figure 4-31 System Data List (1/6) 4-74...
  • Page 159 SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service Figure 4-32 System Data List (2/6) 4-75...
  • Page 160 SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service Figure 4-33 System Data List (3/6) 4-76...
  • Page 161 SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service Figure 4-34 System Data List (4/6) 4-77...
  • Page 162 SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service Figure 4-35 System Data List (5/6) 4-78...
  • Page 163 SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service Figure 4-36 System Data List (6/6) “START DATE” records the date when the fax performs its first transmission, after shipment from the factory. NOTE 4-79...
  • Page 164 SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service a-2) System dump list This list shows the past communications statuses and error communications history. The following is a sample list. Figure 4-37 System Dump List (1/2) 4-80...
  • Page 165 SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service CLEAR DATE : Date on which data was initialized with service data #8 CLEAR, ALL RX/TX : Total number of receptions/transmissions A4/B4/A3/LTR/LGL : Total number of pages transmitted and received for each document size 33600 bps~2400 bps : Total number of pages transmitted and received for each modem speed STD/FINE/SUPER/ULTRA...
  • Page 166 : Communication start date and time (on 24 hour clock) OTHER PARTY : Telephone number sent from other party MAKER CODE : Maker code [1000 1000] Indicates a Canon fax lower nibble upper nibble RCV V.8 FRAME : Received V.8 protocol signal SYMBOL RATE...
  • Page 167 (OTHER PARTY) SUBADDRESS : Subaddress number sent from the other party CONNECTION ID : ID sent from the other party, if the other party is a Canon fax START TIME : Communication start date and time (on 24-hour display) USAGE TIME...
  • Page 168 (lower 20 digits) SUBADDRESS : Subaddress number sent from the other party CONNECTION ID : ID sent from the other party, if the other party is a Canon fax START TIME : Communication start date time (on 24-hour display) USAGE TIME...

  • Page 169: Wiring Diagram

    SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 8. WIRING DIAGRAM 8.1 Wiring Diagram 6- - - -1 board* to SCNT board MODULAR SCNT to SCNT JMODEM 1 Modem board board* board JNCU 1 JNCUEC1 board* Flat cable Flat cable Flat cable to Power Suplly Unit AC230V...
  • Page 171 Chapter 5 Appendix...

  • Page 173: User Data Flow (By Operation Panel)

    SmartBase MPC600F/MPC400 Chapter 5: Appendix 1. USER DATA FLOW 1.1 User Data Flow (by Operation Panel) Press the Menu button. Menu button 1.SPECIAL COPY IMAGE REPEAT VERTICAL HORIZONTAL MIRROR IMAGE ENTIRE IMAGE TEL / FAX AUTO SW 2.RECEIVE MODE*1 FAX ONLY MODE MANUAL MODE ANS.
  • Page 174 SmartBase MPC600F/MPC400 Chapter 5: Appendix 6.FAX SETTINGS*1 1.USER SETTINGS DATE & TIME MM/DD/YYYY DATE SETUP DD/MM YYYY YYYY MM/DD UNIT TELPHONE # UNIT NAME TTI POSITION OUTSIDE IMAGE TX TERMINAL ID INSIDE IMAGE TELEPHONE # MARK OFFHOOK ALARM VOLUME CONTROL CALLING VOLUME LINE MONITOR VOL HIGH...
  • Page 175 SmartBase MPC600F/MPC400 Chapter 5: Appendix ECM TX 3.TX SETTINGS MID PAUSE SET 4 SEC. (1-15 SEC) 2 TIMES (1-10 TIMES) REDIAL TIMES AUTO REDIAL 2 MIN. (1-99 MIN.) REDIAL INTERVAL TIME OUT 33600 bps TX START SPEED 14400 bps 9600 bps 7200 bps 4800 bps 2400 bps...
  • Page 176 SmartBase MPC600F/MPC400 Chapter 5: Appendix 7.PRINTER SETTINGS CLEANING NOZZLE CHECK HEAD CLEANING HEAD REFRESHING ROLLER CLEANING ALIGN PRINT HEAD BOTTOM MARGIN NORMAL LONG 8. SYSTEM SETTINGS UN/LOCK PHONE*1 LOCK PHONE PASS WORD DISPLAY LANGUAGE ENGLISH FRENCH SPANISH GERMAN ITALIAN DUTCH FINNISH PORTUGUESE NORWEGIAN...

  • Page 177: User Data Flow (By Multipass Suite)

    SmartBase MPC600F/MPC400 Chapter 5: Appendix COUNTRY SELECT GERMANY FRANCE ITALY SPAIN HOLLAND DENMARK NORWAY SWEDEN FINLAND AUSTRIA BELGIUM SWITZERLAND PORTUGAL IRELAND GREECE LUXEMBOUGE HUNGARY CZECH RUSSIA SLOVENIA SOUTH AFRICA OTHERS Figure 5-5 User Menu Settings (5/5) 1.2 User Data Flow (by MultiPASS Suite) Please see the MultiPASS Suite User’s Guide .
  • Page 179 1101 AT CANON INC.

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