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CHAPTER 7 TROUBLESHOOTING
#021 [RX]
The other party has rejected the machine during polling reception
Cause:
When starting a call, a subaddress, or a subaddress and a password, was not speci-
fied.
Remedy:
Specify a subaddress, or a subaddress and a password, when starting a call.
#022 [TX]
Call fails
Cause:
The data for an auto-dial number used when selecting a party was deleted.
Remedy:
Register the telephone number of the other party as an auto-dial number, and
transmit once again.
#025 [TX/RX] Auto-dial setting is wrong
Cause:
The settings require registration of a subaddress for auto-dialing; however, a call
was attempted without registering a subaddress.
Remedy:
If auto-dialing is of a type requiring registration of a subaddress, register a
subaddress.
#037 [RX]
Memory has overflowed when receiving images
Cause:
The image memory overflowed during reception.
Remedy:
Delete image data that is no longer needed, and ask the operator of the other party
to transmit once again.
#059 [TX]
Dialed number and the connected number (CSI) do not match
Cause:
The user telephone number is not registered correctly on the receiving side.
Remedy:
1. Ask the operator of the receiving side to register the user telephone number cor-
2. Use manual transmission; then, after making sure that a connection has been
Cause:
The exchange malfunctioned, and the machine is not connected to the dialed
party.
Remedy:
Have the exchange checked.
#080 [TX]
The other party is not equipped with an ITU-T-compliant
subaddress reception function
Cause:
Bit 49 of DIS received from the other party is '0'.
Remedy:
1. Transmit to a fax machine equipped with a subaddress function.
2. Use normal G3 transmission.
7-60
COPYRIGHT © 2001 CANON INC.
rectly.
made, transmit once again.
2000 2000 2000 2000
CANON SmartBase PC1200s/iR1200s REV. 0 DEC. 2001
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Table of Contents
Troubleshooting
