Docomo f-01c Instruction Manual page 83

Support
Warranty and After-Sales Service
Warranty
･ FOMA terminal is provided with a written warranty. Make sure
that you receive it. Check the written contents and items such as
"販売店名・お買い上げ日 (Shop name/date of purchase)" and
keep it in a safe place. If it does not contain the necessary
information, immediately contact the shop where you bought it.
The warranty is valid for a period of one year from the date of
purchase.
･ This product and all accessories are subject to change, in part or
whole, for the sake of improvement without prior notice.
After-Sales Service
✜
When problems occur
Before requesting repair, read the section on "Troubleshooting" in this
manual or in "使いかたガイド (Guide)" installed in FOMA terminal (in
Japanese only). If the problem still persists, contact "Repairs" on the
last page of this manual (in Japanese only).
✜
If the result of inquiries indicates that a repair is
required
Take your FOMA terminal to DOCOMO-specified repair office. Be sure
to check the opening hours of the office before you go. Note that,
repair may take longer time depending on the state of damage.
In the warranty period
･
FOMA terminal is repaired at no charge subject to the conditions of
the warranty.
･
The warranty must be presented to receive warranty service. The
subscriber is charged for the repair of items not covered in the
warranty or repairs of defects resulting from misuse (damage of the
display or connector, etc), accident, neglect, etc. even during the
warranty period.
･
The subscriber is charged even during the warranty period for the
repair of failures caused by the use of devices or consumable items
that are not DOCOMO-specified.
Repairs may not be possible in the following cases.
･
When judged as malfunction due to moisture at the repair office
(e.g. when detected in a moisture seal reaction)
･
When corrosion due to moisture, condensation, perspiration, etc. is
detected, or if any of the internal boards are damaged or deformed
(repairs may not be possible if external connection jack (earphone/
microphone jack) or display is damaged, or the terminal outer case
is lifted)
* Even in case that a repair is possible, since those conditions are outside the
range of the warranty, a repair is charged.
After expiration of the warranty
All repairs that are requested are charged.
Replacement parts
Replacement parts (parts required to maintain the product functions)
are basically kept in stock for at least 6 years after termination of
production. However, repair may not be possible due to lack of repair
parts etc.
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