Fax Problems; Problems When Sending Faxes - Fuji Xerox DocuCentre S2420 User Manual

Fax Problems

This section provides possible solutions to various problems you may encounter when using
the Fax feature.
Note

Problems When Sending Faxes

The table below lists possible solutions when the machine cannot send a fax.
Symptom
The menu does
not display even
after you press
the <Fax> button.
Unable to
communicate
• The Fax features are not available for some models. An optional component is required. For more
information, contact our Customer Support Center.
Possible Cause
The USB cable connecting the
machine to the Fax Kit has
been disconnected.
The phone line type has not
been set properly.
A phone line problem has
occurred.
The recipient fax machine
doesn't operate properly.
You have specified the wrong
number.
The number the machine
connects to is not a fax
number.
You have forgotten to add
the number required to get an
outside line.
You have added the number
used to get an outside line
when calling using a Speed
Dial number.
You are using a function that
the recipient's fax machine
doesn't support.
Remedy
Reconnect the USB cable connecting the
machine to the Fax Kit.
Set the machine's phone line type setting to
the line type you are using.
Refer to "Line Type" (P.191).
Use a nearby phone to check whether the line
is working. If you can't make a call, the
problem is the phone line and not the
machine.
You can't send faxes when the recipient fax is
switched off, is set to manual receive mode,
or does not support G3 transmission.
Call the recipient to check the problem.
Check the fax number and try sending the fax
again.
If you don't hear a fax machine when you
call the number, the number is not a fax
number.
When calling from an extension, you must
add a number at the beginning to get an
outside line.
Add the number used to get an outside line
(often 0) to the beginning of the fax recipient
number.
When calling from an extension to an outside
number using a Speed Dial number, the
number used to get an outside line (such as
0) may already be registered in the Speed
Dial number. Check the recipient fax number
in the Transmission Report - Job Undelivered.
Check whether the recipient's fax machine
supports the function.

Fax Problems

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