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Step
Questions / actions
Check the high voltage contact from the
3
HVPS to the transfer module.
Transfer belt high voltage
path (typical 4X)
Is a problem found?
Reseat the JHVPS connector.
4
Does this fix the problem?
Replace the HVPS. See
5
power supply (HVPS) removal" on
page
4-123.
Does this fix the problem?
Clean the printhead.
6
Does this fix the problem?
Print quality—blank page
Step
Questions / actions
Is all the packing material for the
1
photoconductor unit in question removed?
Replace the photoconductor unit for the color
2
in question.
Does this fix the problem?
1. Enter the Diagnostics mode (turn off the
3
printer, press and hold buttons 3 and 6,
then turn on the printer).
2. Perform the appropriate cartridge drive
motor test for the missing color. See
"General motor tests procedures" on
page
3-10.
Did the motor run?
Replace the spring or the
transfer contact assembly.
Problem resolved.
Problem resolved.
"High-voltage
Problem resolved.
Go to step 2.
Problem resolved.
Go to step 4.
Yes
Go to step 4.
Go to step 5.
Go to step 6.
Replace the printhead. See
"Printhead removal,
installation, and
adjustment" on
page
4-153.
Yes
Remove the packing
material.
Go to step 3.
Replace the EP drive
assembly. See
"Electrophotographic
(EP) drive assembly
removal" on page
Diagnostic information
5026
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No
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No
4-98.
2-133
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