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5026
interference. Have the network administrator verify that the device is using the correct SSID, and wireless
security protocols. For more network troubleshooting information, consult the Lexmark Network Setup Guide.
Step
Questions / actions
If the device is physically connected to the
1
network, verify that the ethernet cable is
properly connected on both ends.
Is the cable properly connected?
Connect the ethernet cable.
2
Did this fix the problem?
Check the printer's online status under Printers
3
and Faxes on the host computer. Delete all
print jobs in the print queue.
Is the printer online and in a Ready state.
Change the printer status to online.
4
Did this fix the issue?
Does the IP address displayed on the network
5
settings page match the IP address in the port
of the drivers using the printer?
Does the LAN use DHCP?
6
Note: A printer should use a static IP
address on a network.
Are the first two segments if the IP address
7
169.254?
POR the printer.
8
Is the problem resolved
Reset the address on the printer to match the
9
IP address on the driver.
Did this resolve the issue?
Have the network admin verify that the printer
10
and PC's IP address have identical subnet
addresses.
Are the subnet addresses the same?
Using the subnet address supplied by the
11
network admin, assign a unique IP address to
the printer. Do not assign an address that is
already in use on the network.
Note: The printer IP address should match
the IP address on the printer driver.
Did this fix the problem?
Is the device physically connected (ethernet
12
cable) to the network?
Try using a different ethernet cable.
13
Did this remedy the situation?
Have the network administrator check the
14
network drop for activity.
Is the drop functioning properly?
Service Manual
2-128
Yes
Go to step 3.
If the network is wireless,
got to step 3.
Problem resolved
Go to step 5.
Problem resolved.
Go to step 10.
Go to step 7.
Go to step 8.
Problem resolved
Problem fixed.
Go to step 12.
Problem resolved.
Go to step 13.
Problem resolved.
Replace the system board.
See
"System board
removal" on page
4-163.
No
Go to step 2.
Go to step 3.
Go to step 4.
Go to step 5.
Go to step 6.
Go to step 9.
Go to step 9
Go to step 10.
Go to step 10.
Go to step 11.
Go to step 12.
Go to step15.
Go to step 14.
Contact the network
administrator.
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