Lexmark CS827 User Manual

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CS820, CS827

User's Guide

October 2017

www.lexmark.com

Machine type(s):

5063

Model(s):

530, 571

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Summary of Contents for Lexmark CS827

Page 1 CS820, CS827 User's Guide October 2017 www.lexmark.com Machine type(s): 5063 Model(s): 530, 571...
Page 2: Table Of Contents
Contents Contents Safety information..................5 Conventions................................5 Product statements............................. 5 Learning about the printer................8 Finding information about the printer......................8 Selecting a location for the printer........................9 Printer conﬁgurations............................10 Attaching cables..............................11 Using the control panel............................ 12 Understanding the status of the power button and indicator light............13 Using the home screen.............................13 Menu map................................15 Printing a menu settings page........................
Page 3 Contents Linking trays................................25 Printing......................26 Printing from a computer..........................26 Printing forms..............................26 Printing from a mobile device........................26 Printing from a ﬂash drive..........................27 Supported ﬂash drives and ﬁle types......................28 Conﬁguring conﬁdential jobs......................... 29 Printing held jobs...............................29 Printing a font sample list..........................30 Canceling a print job............................
Page 4 Contents Paper jam in the multipurpose feeder......................71 Paper jam in the standard bin........................72 Paper jam in door B............................73 Paper jam in the ﬁnisher bin........................... 77 Staple jam in door G............................78 Troubleshooting...................81 Network connection problems........................81 Hardware options problems...........................83 Issues with supplies............................85 Paper feed problems............................
Page 5: Safety Information
CAUTION—POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected between the printer and the power cord provided with the printer may be used with this product. The use of non-Lexmark surge protection devices may result in a risk of ﬁre, property damage, or poor printer performance.
Page 6 CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported conﬁgurations, see www.lexmark.com/multifunctionprinters. CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Page 7 Safety information CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, use caution in areas marked with this label.
Page 8: Learning About The Printer
Finding information about the printer What are you looking for? Find it here Initial setup instructions: See the setup documentation that came with the printer or go to http://support.lexmark.com. • Connecting the printer • Installing the printer software More setup and instructions for using the printer: Information Center—Go to...
Page 9: Selecting A Location For The Printer
Learning about the printer What are you looking for? Find it here The latest supplemental information, updates, and customer Go to http://support.lexmark.com. support: Note: Select your country or region, and then • Documentation select your product to view the appropriate support site.
Page 10: Printer Configurations
CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported conﬁgurations, see www.lexmark.com/multifunctionprinters. You can conﬁgure your printer by adding an optional 2200‑sheet tray or a combination of up to three optional...
Page 11: Attaching Cables
Learning about the printer Control panel Staple ﬁnisher Standard bin Standard 550‑sheet tray Optional 550‑sheet trays or envelope trays Optional 2200‑sheet tray Multipurpose feeder Attaching cables CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 12: Using The Control Panel
Learning about the printer Use the USB printer port Connect the printer to a computer. Ethernet port Connect the printer to an Ethernet network. USB ports Attach a keyboard or any compatible options. Power cord socket Connect the printer to a properly grounded electrical outlet. Using the control panel Use the Display...
Page 13: Understanding The Status Of The Power Button And Indicator Light
Learning about the printer Use the Home button Go to the home screen. Keypad Enter numbers or symbols in an input ﬁeld. Power button • Turn on or turn off the printer. Note: To turn off the printer, press and hold the power button for ﬁve seconds.
Page 14 Learning about the printer Touch Status/Supplies • Show a printer warning or error message whenever the printer requires intervention to continue processing. • View more information on the printer warning or message, and on how to clear it. Note: You can also access this setting by touching the top section of the home screen.
Page 15: Menu Map
• Remote Operator Panel Restore Factory Defaults • • Notiﬁcations Maintenance • • Power Management Visible Home Screen Icons • • Information Sent to Lexmark About This Printer Print • • Layout • • Finishing PostScript • • Setup •...
Page 16: Printing A Menu Settings Page
Learning about the printer Option Card Menu Note: This setting appears only when an optional card is installed. Reports • • Menu Settings Page Shortcuts • • Device Network • Print Help • • Print All Guides Media Guide • •...
Page 17: Setting Up And Using The Home Screen Applications
Setting up and using the home screen applications Setting up and using the home screen applications Customizing the home screen Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 18: Configuring Eco-Settings
Setting up and using the home screen applications Notes: • To make sure that the location settings of the bookmark are correct, type the IP address of the host computer where the bookmark is located. • Make sure that the printer has access rights to the folder where the bookmark is located. Apply the changes.
Page 19 Setting up and using the home screen applications Editing contacts or groups Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 20: Setting Up And Using The Accessibility Features
Setting up and using the accessibility features Setting up and using the accessibility features Enabling Magniﬁcation mode From the control panel, press and hold the 5 key until you hear a voice message. Select Magniﬁcation. Select OK. For more information on navigating a magniﬁed screen, see “Navigating the screen using gestures”...
Page 21: Navigating The Screen Using Gestures
Setting up and using the accessibility features Navigating the screen using gestures Notes: • The gestures are applicable only when Voice Guidance is activated. • A physical keyboard is required for typing characters and adjusting certain settings. Gesture Function Double‑tap Select an option or item on the screen.
Page 22: Loading Paper And Specialty Media
Loading paper and specialty media Loading paper and specialty media Setting the size and type of the specialty media The trays automatically detect the size of plain paper. For specialty media like labels, card stock, or envelopes, do the following: From the home screen, navigate to: Settings >...
Page 23 Loading paper and specialty media Flex, fan, and align the paper edges before loading. Load the paper with the printable side faceup. Note: Load envelopes only in the optional envelope tray. Warning—Potential Damage: Do not use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives in the optional envelope tray.
Page 24: Loading The Multipurpose Feeder
Loading paper and specialty media Insert the tray. If loading a paper type other than plain, set the paper size and paper type in the Paper menu to match the paper loaded. Loading the multipurpose feeder Open the multipurpose feeder. Adjust the guide to match the size of the paper you are loading.
Page 25: Linking Trays
Loading paper and specialty media Load the paper. • Load paper, card stock, and transparencies with the printable side facedown and the top edge entering the printer ﬁrst. • Load envelopes with the ﬂap side up and against the left side of the paper guide. Load European envelopes with the ﬂap side up and entering the printer ﬁrst.
Page 26: Printing
Printing from a mobile device using Lexmark Mobile Print Lexmark Mobile Print allows you to send documents and images directly to a supported Lexmark printer. Open the document, and then send or share the document to Lexmark Mobile Print. Note: Some third‑party applications may not support the send or share feature. For more information, see the documentation that came with the application.
Page 27: Printing From A Flash Drive
Printing Printing from a mobile device using Mopria Print Service Mopria® Print Service is a mobile printing solution for mobile devices running on Android version 4.4 or later. It allows you to print directly to any Mopria‑certiﬁed printer. Note: Before printing, make sure that the Mopria Print Service is enabled. From the home screen of your mobile device, launch a compatible application.
Page 28: Supported Flash Drives And File Types
Printing If you insert the ﬂash drive while the printer is processing other print jobs, then Busy appears on the • display. From the display, touch the document that you want to print. If necessary, conﬁgure other print settings. Send the print job. To print another document, touch USB Drive.
Page 29: Configuring Confidential Jobs
Printing Images: • .dcx • .gif • .jpeg or .jpg • .bmp • .pcx • .tiff or .tif • .png Conﬁguring conﬁdential jobs From the home screen, touch Settings > Security > Conﬁdential Print Setup. Conﬁgure the settings. Max Invalid PIN Limit the number of times an invalid PIN can be entered.
Page 30: Printing A Font Sample List
Printing Printing a font sample list From the home screen, touch Settings > Reports > Print > Print Fonts. Touch PCL Fonts or PostScript Fonts. Canceling a print job From the printer control panel From the home screen, touch Job Queue. Note: You can also access this setting by touching the top section of the home screen.
Page 31: Securing The Printer
Securing the printer Securing the printer Locating the security slot The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Erasing printer memory To erase volatile memory or buffered data in your printer, turn off the printer.
Page 32: Configuring Printer Hard Disk Encryption
Securing the printer Conﬁguring printer hard disk encryption From the home screen, touch Settings > Security > Disk Encryption > Start Encryption. Note: Enabling disk encryption erases the contents of the hard disk. If necessary, back up important data from the printer before starting the encryption. Follow the instructions on the display.
Page 33 Securing the printer Disposing of a printer hard disk Note: Some printer models may not have a printer hard disk installed. In high‑security environments, it may be necessary to take additional steps to make sure that conﬁdential data stored in the printer hard disk cannot be accessed when the printer—or its hard disk—is removed from your premises.
Page 34: Maintaining The Printer
Maintaining the printer Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance periodically, or to replace parts and supplies, may cause damage to your printer. Adjusting the speaker volume Adjusting the default internal speaker volume The speaker volume will reset to default value after the session is logged out, when the printer wakes from Sleep or Hibernate mode, or after a power‑on reset.
Page 35 Maintaining the printer Using the Push Button method From the control panel, navigate to: Settings > Network/Ports > Wireless > Wi‑Fi Protected Setup > Start Push Button Method Follow the instructions on the display. Using the personal identiﬁcation number (PIN) method From the control panel, navigate to: Settings >...
Page 36: Setting Up Serial Printing (Windows Only)
Maintaining the printer Setting up serial printing (Windows only) Set the parameters in the printer. From the control panel, navigate to the menu for the port settings. Locate the menu for the serial port settings, and then adjust the settings, if necessary. Apply the changes.
Page 37: Ordering Parts And Supplies
Using genuine Lexmark parts and supplies Your Lexmark printer is designed to function best with genuine Lexmark parts and supplies. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components. It can also affect warranty coverage.
Page 38 CS820 Regular cartridges Item Worldwide Extra high yield regular toner cartridges Black 72K0X10 Cyan 72K0X20 Magenta 72K0X30 Yellow 72K0X40 CS827 Return Program cartridges Item United States European Rest of Latin America Rest of Asia Australia and and Canada Economic Europe, Distribution Paciﬁc (RoAP)
Page 39 Maintaining the printer Ordering a photoconductor unit Item Part number Photoconductor unit (1 pack) 72K0P00 Photoconductor unit (3 pack) 72K0Q00 Ordering developer units Item Part number Return Program developer units Black developer unit 72K0DK0 Color (CMY) developer kit 72K0DV0 Cyan developer unit 72K0DC0 Magenta developer unit 72K0DM0...
Page 40: Replacing Parts And Supplies
Maintaining the printer Ordering a waste toner bottle Item Part number Waste toner bottle 72K0W00 Conﬁguring supply notiﬁcations Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 41 Maintaining the printer Remove the waste toner bottle. Remove the imaging unit. Remove the developer unit. Unpack the new developer unit, and then remove the packing material.
Page 42 Maintaining the printer Insert the new developer unit. Insert the imaging unit. Insert the waste toner bottle. Close door A. Replacing the fuser Turn off the printer. Open door B. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 43 Maintaining the printer Remove the fuser. Unpack the new fuser. Clean the fuser lens using the cotton swab that came with the package.
Page 44 Maintaining the printer Insert the new fuser until it clicks into place. Close door B. Turn on the printer. Replacing a photoconductor unit Open door A.
Page 45 Maintaining the printer Remove the waste toner bottle. Remove the imaging unit. Remove the photoconductor unit.
Page 46 Maintaining the printer Unpack the new photoconductor unit, and then remove the packing material. Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the print quality of future print jobs.
Page 47 Maintaining the printer Replacing an imaging unit Open door A. Remove the waste toner bottle.
Page 48 Maintaining the printer Remove the imaging unit. Unpack the new imaging unit, and then remove the packing material. Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum.
Page 49 Maintaining the printer Insert the waste toner bottle. Close door A. Replacing a toner cartridge Open door A. Remove the toner cartridge. Unpack the new toner cartridge.
Page 50 Maintaining the printer Insert the new toner cartridge until it clicks into place. Close door A. Replacing the waste toner bottle Open door A. Remove the waste toner bottle. Unpack the new waste toner bottle.
Page 51 Maintaining the printer Insert the new waste toner bottle. Close door A. Replacing the transfer belt Turn off the printer. Open door A.
Page 52 Maintaining the printer Remove the waste toner bottle. Open door A1. Remove the transfer belt.
Page 53 Maintaining the printer Unpack the new transfer belt, and then remove the packing material. Warning—Potential Damage: Do not expose the transfer belt to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the transfer belt. Doing so may affect the print quality of future print jobs.
Page 54 Maintaining the printer Insert the waste toner bottle. Close door A . Turn on the printer. Replacing the transfer roller Open door B. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 55 Maintaining the printer Unpack the new transfer roller. Note: Do not remove the white packing material. Insert the new transfer roller. Remove the white packing material. Close door B.
Page 56 Maintaining the printer Replacing the pick roller Replacing the pick roller in the 550‑sheet tray or envelope tray Turn off the printer. Remove the tray. Remove the pick roller. Unpack the new pick roller.
Page 57 Maintaining the printer Insert the new pick roller until it clicks into place. Insert the tray. Turn on the printer.
Page 58 Maintaining the printer Replacing the pick roller in the 2200‑sheet tray Turn off the printer. Pull out, and then unlock the tray. Remove the tray. Remove the pick roller. Unpack the new pick roller.
Page 59 Maintaining the printer Insert the new pick roller until it clicks into place. Insert the tray. Turn on the printer.
Page 60 Maintaining the printer Replacing the separator pad Pull out the tray. Remove the separator pad. Unpack the new separator pad. Insert the new separator pad until it clicks into place. Insert the tray.
Page 61 Maintaining the printer Replacing the staple cartridge unit Replacing the staple cartridge in the staple ﬁnisher Open door G. Remove the staple cartridge. Unpack the new staple cartridge.
Page 62 Maintaining the printer Insert the new staple cartridge until it clicks into place. Close door G. Replacing the staple cartridge holder in the staple ﬁnisher Open door G.
Page 63 Maintaining the printer Pull out the staple cartridge holder. Remove the staple cartridge from the holder. Unpack the new staple cartridge holder. Insert the staple cartridge into the new holder until it clicks into place.
Page 64: Storing Supplies
Maintaining the printer Insert the staple cartridge holder. Close door G. Storing supplies Choose a cool, clean storage area for the printer supplies. Store supplies right side up in their original packing until you are ready to use them. Do not expose supplies to: •...
Page 65: Saving Energy And Paper
Make sure that there is adequate clearance around the printer. Note: Damage to the printer caused by improper moving is not covered by the printer warranty. Shipping the printer For shipping instructions, go to http://support.lexmark.com or contact customer support. Saving energy and paper Setting up power saver modes Eco‑Mode...
Page 66: Recycling
The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area. When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark recycles the box.
Page 67 Returning Lexmark cartridges for reuse or recycling The Lexmark Cartridge Collection Program allows you to return used cartridges for free to Lexmark for reuse or recycling. One hundred percent of the empty cartridges returned to Lexmark are either reused or demanufactured for recycling.
Page 68: Clearing Jams
Clearing jams Clearing jams Avoiding jams Load paper properly • Make sure that the paper lies ﬂat in the tray. Correct loading of paper Incorrect loading of paper • Do not load or remove a tray while the printer is printing. •...
Page 69: Identifying Jam Locations
Clearing jams • Flex, fan, and align the paper edges before loading. • Do not use paper that has been cut or trimmed by hand. • Do not mix paper sizes, weights, or types in the same tray. • Make sure that the paper size and type are set correctly on the computer or printer control panel. •...
Page 70: Paper Jam In Trays
Clearing jams Paper jam in trays Pull out the tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the tray.
Page 71: Paper Jam In The Multipurpose Feeder
Clearing jams Open the tray cover. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the tray cover. Paper jam in the multipurpose feeder Remove paper from the multipurpose feeder. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 72: Paper Jam In The Standard Bin
Clearing jams Open door B, and then remove any paper fragments. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Close door B. Flex, fan, and align the paper edges before loading.
Page 73: Paper Jam In Door B
Clearing jams Open door B, and then remove any paper fragments. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Close door B. Paper jam in door B Paper jam in the fuser Open door B.
Page 74 Clearing jams Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 75 Clearing jams Open the fuser access door. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close door B. Paper jam in the duplex unit Open door B. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 76 Clearing jams Remove the jammed paper. Note: Make sure that all paper fragments are removed. Open the duplex cover. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 77: Paper Jam In The Finisher Bin
Clearing jams Close the duplex cover and door B. Paper jam in the ﬁnisher bin Remove the jammed paper. Note: Make sure that all paper fragments are removed. Open door F. Remove the jammed paper.
Page 78: Staple Jam In Door G
Clearing jams Note: Make sure that all paper fragments are removed. Close door F. Staple jam in door G Open door G.
Page 79 Clearing jams Pull out the staple cartridge holder. Open the staple guard, and then remove the loose staples. Note: Do not insert the staples that came out of the cartridge.
Page 80 Clearing jams Close the staple guard. Insert the staple cartridge holder. Close door G.
Page 81: Troubleshooting
Troubleshooting Troubleshooting Network connection problems Cannot open Embedded Web Server Action Step 1 Go to step 2. Install a supported browser. Check if you are using a supported browser: • Internet Explorer® version 9 or later • Safari version 8.0.3 or later •...
Page 82 Troubleshooting Action Step 6 Go to step 7. Contact your administrator. Check if the web proxy servers are disabled. Are the web proxy servers disabled? Step 7 The problem is Contact customer solved. support. Access the Embedded Web Server. Did the Embedded Web Server open? Unable to read ﬂash drive Action Step 1...
Page 83: Hardware Options Problems
Troubleshooting Hardware options problems Cannot detect internal option Action Step 1 The problem is Go to step 2. solved. Turn off the printer, wait for about 10 seconds, and then turn it back Does the internal option operate correctly? Step 2 Go to step 4.
Page 84 Troubleshooting Internal solutions port does not operate correctly Action Step 1 Go to step 3. Go to step 2. Print a menu settings page, and then check if the internal solutions port (ISP) appears in the Installed Features list. Is the ISP listed in the Installed Features list? Step 2 The problem is Go to step 3.
Page 85: Issues With Supplies
Troubleshooting Defective ﬂash detected Try one or more of the following: • Replace the defective ﬂash memory. • From the printer control panel, select Continue to ignore the message and continue printing. • Cancel the current print job. Not enough free space in ﬂash memory for resources Try one or more of the following: •...
Page 86 The printer has detected a non‑Lexmark supply or part installed in the printer. Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third- party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components.
Page 87: Paper Feed Problems
Troubleshooting Paper feed problems Envelope seals when printing Action Contact The problem is Use envelopes that have been stored in a dry environment. customer solved. Note: Printing on envelopes with high moisture content can seal the support. ﬂaps. Resend the print job. Does the envelope seal when printing? Collated printing does not work Action...
Page 88 Troubleshooting Paper curl Action Step 1 Go to step 2. The problem is solved. Move the paper guides in the tray to the correct position for the paper loaded. Is the paper still curled? Step 2 Go to step 3. The problem is solved.
Page 89 Troubleshooting Action Step 2 The problem is Contact customer solved. support. From the home screen, touch Settings > Paper > Tray Conﬁguration > Paper Size/Type. Set the paper size and type to match the paper loaded in the linked trays. Print the document.
Page 90 Troubleshooting Paper frequently jams Action Step 1 Go to step 2. The problem is solved. Pull out the tray. Check if the paper is loaded correctly. Notes: • Make sure that the paper guides are positioned correctly. • Make sure that the stack height is below the maximum paper ﬁll indicator.
Page 91: Printing Problems
Troubleshooting Printing problems Conﬁdential and other held documents do not print Action Step 1 The problem is Go to step 2. solved. From the control panel, check if the documents appear in the Held Jobs list. Note: If the documents are not listed, then print the documents using the Print and Hold options.
Page 92 Troubleshooting Action Step 5 The problem is Contact customer solved. support. Add printer memory. Resend the print job. Are the documents printed? Slow printing Action Step 1 Go to step 2. The problem is solved. Make sure that the printer is not in Eco‑Mode and Quiet Mode. Print the document.
Page 93 Troubleshooting Action Step 6 Go to step 7. The problem is solved. From the Quality menu on the control panel, set the Print Resolution to 4800CQ. Print the document. Is the printer printing slow? Step 7 Go to step 8. The problem is solved.
Page 94 Remove, and then reinstall the printer software. Note: The printer software is available at http://support.lexmark.com. Resend the print job. Is the document printed? Print quality is poor Blank or white pages Note: Before solving the problem, print the quality sample pages to determine the missing color. From the...
Page 95 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Remove, and then reinstall the imaging unit or imaging kit. Warning—Potential Damage: Do not expose the imaging unit or imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Page 96 Troubleshooting Action Step 2 Go to step 3. The problem is solved. Depending on your operating system, reduce the toner darkness from the Printing Preferences or Print dialog. Note: You can also change the settings on the printer control panel. Resend the print job.
Page 97 Troubleshooting Ghost images Leading edge A B C D A B C D A B C D A B C D Trailing edge Action Step 1 Go to step 2. The problem is solved. Load the tray with the correct paper type and weight. Resend the print job.
Page 98 Troubleshooting Action Step 1 Go to step 2. The problem is solved. From the home screen, touch Settings > Print > Quality. Adjust the toner darkness. Print the document. Does gray background still appear on prints? Step 2 Go to step 3. The problem is solved.
Page 99 Troubleshooting Action Step 2 Go to step 3. The problem is solved. Depending on your operating system, specify the paper type and weight from the Printing Preferences or from Print dialog. Notes: • Make sure that the settings match the paper loaded in the tray.
Page 100 Troubleshooting Note: If horizontal dark lines keep appearing on your prints, then see the “Repeating defects” topic. Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the paper type and weight from the Printing Preferences or Print dialog. Notes: •...
Page 101 Troubleshooting Action Step 1 The problem is Go to step 2. solved. Squeeze and slide the paper guides to the correct position for the size of the paper you are loading. Resend the print job. Are the margins correct? Step 2 The problem is Go to step 3.
Page 102 Troubleshooting Action Contact customer The problem is Check if the printer supports the fonts that are installed on your support. solved. computer. From the control panel, touch: Settings > Reports > Print > Print Fonts Select PCL Fonts or PS Fonts. If the font is not supported, then install a supported font.
Page 103 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Depending on your operating system, specify the paper type, texture, and weight from the Printing Preferences or Print dialog. Notes: • Make sure that the settings match the paper loaded in the tray.
Page 104 Troubleshooting Action Step 1 Go to step 2. Contact customer support. Check the printer for leaked toner contamination. Is the printer free of leaked toner? Step 2 Go to step 4. Go to step 3. From the home screen, touch Settings > Device > Preferences. Check if the paper type and size settings match the paper type and size set in the tray.
Page 105 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Remove the tray. Remove the paper, and then load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. Squeeze and slide the paper guides to the correct position for the size of the paper you are loading.
Page 106 Troubleshooting Action Step 2 Take note of the The problem is distance, and then solved. Using the Maintenance Defect Ruler, measure the distance contact customer between the repeating defects on the affected color page. support or your Replace the supply item that matches the measurement on the service affected color page.
Page 107 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Remove, and then reinstall the imaging unit or imaging kit. Warning—Potential Damage: Do not expose the imaging unit or imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Page 108 Troubleshooting Action Step 3 Contact customer The problem is support. solved. Remove, and then reinstall the imaging unit or imaging kit. Warning—Potential Damage: Do not expose the imaging unit or imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Page 109 Troubleshooting Action Replace the imaging unit or imaging kit, and then resend the print Contact customer The problem is job. support. solved. Warning—Potential Damage: Do not expose the imaging unit or imaging kit to direct light for more than 10 minutes. Extended exposure to light can cause print quality problems.
Page 110 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Remove, and then reinstall the imaging unit or imaging kit. Warning—Potential Damage: Do not expose the imaging unit or imaging kit to direct light for more than 10 minutes. Extended exposure to light can cause print quality problems.
Page 111 Troubleshooting Action Step 2 Go to step 3. The problem is solved. Check if you are using the recommended paper type. Load the speciﬁed tray or feeder with the recommended paper type. Resend the print job. Do vertical white lines still appear on prints? Step 3 Go to step 4.
Page 112 Troubleshooting Action Step 4 Press the power Go to step 5. button to wake the Check if the printer is in sleep or hibernate mode. printer. Is the printer in sleep or hibernate mode? Step 5 Go to step 6. Make sure to match the following: Check if the cables connecting the printer and the computer are...
Page 113: Color Quality Problems
Troubleshooting Action Step 2 The problem is Go to step 3. solved. Depending on your operating system, specify the paper size from the Printing Preferences or Print dialog. Notes: • Make sure that the settings match the paper loaded in the tray.
Page 114 Troubleshooting Object type Color conversion tables RGB Image • Vivid—Produces brighter, more saturated colors and may be applied to all incoming color formats. RGB Text • sRGB Display—Produces an output that approximates the colors RGB Graphics displayed on a computer monitor. Black toner usage is optimized for printing photographs.
Page 115 Troubleshooting What is manual color correction? When manual color correction is enabled, the printer employs user‑selected color conversion tables to process objects. Manual color correction settings are speciﬁc to the type of object being printed (text, graphics, or images). It is also speciﬁc to how the color of the object is speciﬁed in the software program (RGB or CMYK combinations).
Page 116: Contacting Customer Support
Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, go to http://support.lexmark.com.
Page 117: Upgrading And Migrating
Application cards • Forms and Bar Code • PRESCRIBE • IPDS • Lexmark Internal Solutions Port (ISP) – MarkNet N8360 (802.11 b/g/n/a wireless print server bundled with LEX‑M06‑001 Mobile Solutions Module) – IEEE 1284‑B Parallel Card – RS‑232C Serial Card Installing a memory card CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller...
Page 118 Upgrading and migrating Unpack the memory card. Warning—Potential Damage: Avoid touching the connection points along the edge of the card. Insert the memory card until it clicks into place. Reattach the access cover. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 119 Upgrading and migrating Unpack the internal solutions port (ISP) kit. Mounting bracket Thumbscrews If necessary, remove the printer hard disk.
Page 120 Upgrading and migrating Insert the bracket into the board until it clicks into place. Attach the ISP to the bracket.
Page 121 Upgrading and migrating If necessary, attach the hard disk to the ISP. Remove the hard disk bracket. Connect the hard disk to the ISP. Warning—Potential Damage: Do not touch or press the center of the hard disk.
Page 122 Upgrading and migrating Reattach the access cover. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 123 Upgrading and migrating Push the card ﬁrmly into place. Note: The entire length of the connector on the card must touch and be ﬂush against the controller board. Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board.
Page 124 Upgrading and migrating Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board components or connectors. Unpack the hard disk. Attach the hard disk to the controller board. Warning—Potential Damage: Do not touch or press the center of the hard disk.
Page 125 Upgrading and migrating If an internal solutions port (ISP) is installed, then do the following: Remove the hard disk bracket. Attach the hard disk to the ISP.
Page 126 CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported conﬁgurations, see www.lexmark.com/multifunctionprinters. Turn off the printer. Unplug the power cord from the electrical outlet, and then from the printer.
Page 127 Upgrading and migrating Note: If optional trays are already installed, then unlock them from the printer before lifting the printer. Do not try to lift the printer and trays at the same time. Align the printer with the optional tray, and then lower the printer until it clicks into place. Connect the power cord to the printer, and then to the electrical outlet.
Page 128 Upgrading and migrating • Printer • Staple ﬁnisher Installing the staple ﬁnisher Turn off the printer. Open door A. Remove the paper bail. Remove the standard bin insert.
Page 129: Software
Obtain a copy of the software installer package. • From the software CD that came with your printer. • Go to http://support.lexmark.com, and then select your printer and operating system. Run the installer, and then follow the instructions on the computer screen.
Page 130: Firmware
Upgrading and migrating For Macintosh users, add the printer. Note: Obtain the printer IP address from the TCP/IP section in the Network/Ports menu. Adding available options in the print driver For Windows users Open the printers folder. Select the printer you want to update, and then do either of the following: •...
Page 131 Updating ﬁrmware Some applications require a minimum device ﬁrmware level to operate correctly. For more information on updating the device ﬁrmware, contact your Lexmark representative. From the Embedded Web Server, click Settings > Device > Update Firmware. Browse to locate the required ﬂash ﬁle.
Page 132: Notices
The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Page 133 Notices Trademarks Lexmark, the Lexmark logo, and MarkNet are trademarks or registered trademarks of Lexmark International, Inc. in the United States and/or other countries. Google Cloud Print and Google Chrome are trademarks of Google Inc. Macintosh, the Mac logo, and Safari are trademarks of Apple Inc.
Page 134 Notices This symbol identiﬁes static-sensitive parts. Do not touch the areas near these symbols without ﬁrst touching a metal surface in an area away from the symbol. Temperature information Operating temperature and relative humidity 10 to 32.2°C (50 to 90°F) and 15 to 80% RH 15.3 to 32.2°C (60 to 90°F) and 8 to 15% RH Maximum wet bulb temperature: 22.8°C (73°F) Shipping temperature...
Page 135: Index
Index Index cleaning the printer 36 documents, printing collated printing does not from a computer 26 activating Voice Guidance 20 work 87 from a mobile device 26, 27 adding contacts 18 Color Correction adding groups 18 manual 113 adding hardware options Color Correction Content 113 Eco‑Mode setting 65 print driver 130...
Page 136 72 gestures 21 computer 29 staple cartridge 78 noise emission levels 133 printing from Windows 29 trays 70 Non‑Lexmark supply 86 held print jobs jams non‑volatile memory 32 printing from a Macintosh avoiding 68 erasing 31 computer 29 locating jam areas 69 Not enough free space in ﬂash...
Page 137 102 Defective ﬂash detected 85 feeder 71 mottled print and dots 103 Non‑Lexmark supply 86 paper jam in the standard bin 72 repeating print defects 105 Not enough free space in ﬂash paper jam in trays 70...
Page 138 Index replacing a photoconductor shipping the printer 65 transparencies unit 44 showing icons on the home loading 24 replacing a toner cartridge 49 screen 17 trays replacing an imaging unit 47 speaker linking 25 replacing parts default volume 34 loading 22 pick roller 56 spoken passwords unlinking 25...
Page 139 25 updating ﬁrmware ﬂash ﬁle 131 USB port enabling 82 using genuine Lexmark parts 37 genuine Lexmark supplies 37 using Display Customization 17 using the control panel 12 using the home screen 13 using the keyboard on the...

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