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Step
Questions / actions
Carefully lift the printer off the option, and lay
3
the printer on its back. Check the option
connector for damage.
Is the option cable connector or cable
damaged?
Replace the complete tray 2 option.
4
Does the error clear?
242.03, 242.11—Paper Jam service check
Step
Questions / actions
1. Bring the printer up in Diagnostics Menu
1
(turn off the printer, press and hold
buttons 3 and 6, then turn on the printer).
2. Select PRINT TESTS.
3. Select a tray below tray 2
4. Select Single.
Did the page feed correctly?
1. Turn the printer off.
2
2. Open the front access door.
3. Turn the transport belt gear clockwise.
Did the transport belt move?
1. Bring the printer up in Diagnostics Menu
3
(turn off the printer, press and hold
buttons 3 and 6, then turn on the printer).
2. Navigate to MOTOR TESTS > Align
Motor Test.
Can you hear the align motor run?
Yes
Replace the option cable.
See
"Option cable
removal" on page
4-143.
Problem resolved.
Yes
Problem resolved.
Go to step 3.
Go to step 4.
5026
No
Go to step 4.
Replace the system board.
See
"System board
removal" on page
4-163.
No
Go to step 2.
Replace the transport belt.
See
"Transfer module
removal" on page 4-179
Replace the paper pick
mechanism. See
"Paper
pick mechanism
assembly removal" on
page
4-145.
Diagnostic information
2-73
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