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AT&T MERLIN MAIL Manuals
Manuals and User Guides for AT&T MERLIN MAIL. We have
4
AT&T MERLIN MAIL manuals available for free PDF download: System Programming And Maintenance Manual, Implementation Manual, System Administrator Manual, User Manual
AT&T MERLIN MAIL System Programming And Maintenance Manual (224 pages)
Voice Messaging System Multi-Lingual Version
Brand:
AT&T
| Category:
Voicemail
| Size: 1.43 MB
Table of Contents
Table of Contents
8
About this Guide
14
Related Guides
15
Terms and Conventions
15
System Services and Features
18
Monolingual or Bilingual Operation
20
Automated Attendant Service
21
Voice Mail Service
32
Call Answer Service
36
MERLIN MAIL-ML System Configurations
37
Installation and Programming Responsibilities
38
Subscribers' Responsibilities
38
System Administrator
39
System Operator
40
General Mailbox Owner
41
Helpful Hints
41
Planning Forms
42
2 Installation
43
Preparing for Installation
43
Parts Checklist
44
MERLIN LEGEND Hardware Requirements
44
Preparing the Site
47
Installing the MERLIN MAIL-ML Unit
48
Mounting the MERLIN MAIL-ML Unit
49
Connecting the Unit to the MERLIN LEGEND System
52
Connecting the Remote Maintenance Device to the Unit
55
Adding or Replacing a Voice-Processing Card
58
3 MERLIN MAIL-ML System Programming
63
MERLIN MAIL-ML Forms
65
Before Beginning MERLIN MAIL-ML Programming
66
Using the MLX-20L for MERLIN LEGEND Programming
67
Using SPM for MERLIN LEGEND Programming
68
Accessing the MERLIN MAIL-ML System
70
Preparing the MERLIN LEGEND System for MERLIN MAIL-ML Programming
71
Programming MERLIN MAIL-ML System Parameters
73
Specifying Port Allocation
74
Confirming no Delayed Answer
75
Identifying Fax Extensions
77
Specifying Maximum Number of Digits in an Extension
78
Specifying Languages
79
Programming Voice Mailboxes
81
Creating Mailboxes
82
Creating the Delayed Call Handling Group Coverage Mailbox
88
Creating the Night Service Call Handling Only
90
Group Coverage Mailbox
90
Changing Factory-Set Mailboxes
90
Assigning the System Administrator Mailbox
92
Changing the System Administrator's Password
93
Assigning the System Operator Extension
94
Assigning a General Mailbox Owner
95
Programming the Schedule
97
Setting the Date and Time
98
Setting the Weekly Business Schedule
100
Setting the Touch-Tone Gate
106
Touch-Tone Gate Setting in Monolingual Mode
107
Touch-Tone Gate Setting in Bilingual Mode
109
Recording System Greetings
109
Recording the Day and Night Greetings
110
Recording a Voice Mail Greeting
113
Programming the Automated Attendant Menus
116
Selector Codes and Selector Code Actions
117
Automated Attendant Service Programming Sequence
122
Creating Announcements
122
Creating Submenus
125
Creating the Day/Night Main Menus
129
Creating Group Lists
134
4 MERLIN LEGEND System Programming
137
MERLIN LEGEND Planning Forms
138
Hunt Type
139
Transfer Return Interval
140
VMS Transfer Return Interval
141
Call Answer Service
143
Programming Group Coverage
144
Creating the Group Coverage Delay Interval
145
Redirecting Calls Sent to Unassigned Extensions
146
Call Handling Methods
148
MERLIN LEGEND Planning Forms
150
Immediate Call Handling
150
Fax Call Handling
156
Delayed Call Handling
160
Night Service Call Handling Only
166
Setting up the RMD
169
Optional System Features
169
Message-Waiting Receiver
169
Confirming the Touch-Tone Duration
171
Confirming the Touch-Tone Interval
172
Programming Labels
173
5 Post-Implementation
175
Programming Optional Features
175
Programming a MERLIN MAIL-ML Auto Dial Button
176
Programming a Delete Message Button
177
Programming a Message Return Call Button
178
Programming a Coverage VMS off Button
180
Programming a Coverage Inside Button
181
Performing Acceptance Tests
182
Automated Attendant Service
182
Checking Call Answer Service (Extension Coverage)
186
Checking Call Answer Service (Line Coverage)
187
Voice Mail Service
187
6 Troubleshooting
188
MERLIN MAIL-ML Factory Settings
195
Installation Supplement
197
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AT&T MERLIN MAIL Implementation Manual (98 pages)
VOICE MESSAGING SYSTEM for MERLIN II Communications System Release 3
Brand:
AT&T
| Category:
Voicemail
| Size: 0.46 MB
Table of Contents
Table of Contents
5
Merlin Mail
1
Fcc Notification and Repair Information
3
Chapter 1: Installation
8
Installing the MERLIN MAIL System
9
Hardware Requirements
10
The MERLIN MAIL System Basic Configuration
11
Installing the MERLIN MAIL System Unit
12
Environmental Considerations
12
The MERLIN MAIL System (Back View)
13
The MERLIN MAIL System Modem
14
Performing the Installation Acceptance Tests
15
Upgrading to a Four-Port Configuration
15
Installing the Voice Processing Card
15
Chapter 2: Required Settings
17
Conventions
18
Required Settings
18
Hints and Shortcuts
19
Configuring the MERLIN II R3 System
20
Programming Speed Dial Access Buttons
20
Setting Modem for no Ring
21
Assigning Ports to AA/VMS
22
Assigning AA/VMS Ports to the Exclusion List
23
Selecting CO Dial Tone
23
Labeling the AA/VMS Ports
24
Setting the MERLIN MAIL System Parameters
24
Creating Mailboxes
25
Setting the Date and Time
27
Selecting Services
28
Permitting Transfers from Call Answer Ports
29
Assigning the System Administrator Position
30
Assigning the System Operator Position
31
Assigning Ageneral Mailbox Owner
32
Specifying Maximum Digits in an Extension
33
Setting the Weekly Business Schedule
34
Chapter 3: System Greetings
36
Recording a Voice Mail Greeting
36
Recording the Day and Night Greeting
36
Automated Attendant Greetings
37
Recording the Day and Night Greeting
37
Recording a Call Answer Greeting
39
Recording a Voice Mail Greeting
40
Chapter 4: Call Handling
41
Call Handling Methods
41
Call Handling Methods
42
Creating Call Distribution Groups (CDG)
42
Selecting Immediate Call Handling
42
Setting Delayed Ring for Operator
43
Setting Lines to no Ring for AA Ports
44
Setting no Ring for Other Stations
45
Setting Immediate Answer
46
Creating Call Distribution Groups (CDG)
47
Selecting Delayed Call Handling
47
Setting Immediate Ring for Operator
48
Setting no Ring for AA Ports
48
Setting no Ring for Other Stations
49
Setting Delayed Answer
50
Assigning Fax Stations to CDG
51
Identifying Fax Stations
51
Selecting Fax Call Handling
51
Accepting Fax Calls Only
52
Selecting after Hours Call Handling
52
Selecting Night Service Only
55
Chapter 5: Automated Attendant Service
58
Changing the Touch-Tone Gate Setting
59
Providing Automated Attendant Service
59
Creating Announcements
60
Creating Submenus
62
Creating the Main Menu
64
Chapter 6: Call Answer Service
67
Providing Button Coverage
68
Providing Call Answer Service
68
Setting Immediate Answer
69
Assigning CA Ports to a CDG
70
Providing Group Coverage
70
Assigning CA Ports and Lines to a CDG
71
Assigning Lines to CA Ports
71
Personal Coverage
71
Setting Lines for no Ring
72
Setting Delayed Answer
73
Chapter 7: Post-Implementation Steps
74
Programming Auto Dial Buttons
75
Programming Helpful Features
75
Programming a Delete Message Button
76
Programming a Return Message Button
77
Checking the Automated Attendant Service
78
Delayed Answer
78
Day Main Menu
78
Performing Acceptance Tests
78
Fax Call Handling
79
Supervised Transfer
79
Unsupervised Transfer
79
Night Main Menu
80
Checking the Call Answer Service
81
Button Coverage
81
Personal Coverage
81
Group Coverage
82
Chapter 8: Troubleshooting
83
Troubleshooting
83
Glossary
87
AT&T MERLIN MAIL System Administrator Manual (98 pages)
VOICE MESSAGING SYSTEM for Merlin II Communications System Release 3
Brand:
AT&T
| Category:
Voicemail
| Size: 0.53 MB
Table of Contents
Merlin Mail
1
Issue
2
Fcc Notification and Repair Information
3
Table of Contents
5
Chapter 1: Introduction
8
Overview
8
System Administrator's Responsibilities
8
Services Offered
9
Additional Features
11
Processing Calls
12
Conventions
14
Helpful Hints
15
Chapter 2: Changing Mailbox Assignments
16
Changing Voice Mail Extensions
16
Changing the System Administrator's Extension
16
Changing the System Operator's Extension
17
Changing the General Mailbox Owner's Extension
18
Changing the Fax Extension
19
Changing Other Mailbox Assignments
20
Adding a Mailbox
20
Changing the Name on a Mailbox
22
Deleting a Mailbox
24
Changing the Class of Service
25
Changing the Password Back to 1234
26
Chapter 3: Changing Greetings
27
Changing Automated Attendant Greeting
27
Listening to an Automated Attendant Greeting
28
Changing the Touch-Tone Gate Setting
29
Changing the Day Greeting
30
Changing the Night Greeting
31
Using the Temporary Closure Greeting
33
Changing the Call Answer Greeting
35
Changing the Transfer from Call Answer Port
35
Listening to a Call Answer Greeting
36
Changing the Call Answer Greeting
37
Changing a Voice Mail Greeting
39
Listening to a Voice Mail Greeting
39
Changing the Voice Mail Greeting 3 - 1
40
Chapter 4: Changing Main Menus
42
Changing the Automated Attendant Menu
42
Choosing the Type of Transfer
42
Transfer to a Specific Extension
44
Transfer to an Existing Submenu
46
Transfer to an Existing Announcement
48
Prompt for an Extension
52
Transfer Directly to an Extension
54
Recording the Main Menu Script Only
56
Deleting a Selector Code from the Main Menu
58
Chapter 5: Changing Submenus
60
Changing Automated Attendant Submenu
60
Choosing the Type of Transfer
61
Transfer to a Specific Extension
62
Transfer to an Existing Submenu
64
Transfer to an Existing Announcement
66
Recording the Submenu Script Only
69
Deleting a Selector Code from a Submenu
70
Chapter 6: Changing the Schedule
72
Changing Automated Attendant Schedule
72
Changing the Date and Time
72
Changing the Weekly Business Schedule
73
Temporarily Changing the Business Schedule
76
Troubleshooting
79
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AT&T MERLIN MAIL User Manual (25 pages)
Voice Messaging System release 3
Brand:
AT&T
| Category:
Voicemail
| Size: 4.51 MB
Table of Contents
Table of Contents
3
Help
3
Introduction
4
Helpful Hints
4
Voice Mail Tips
5
Logging in
6
Personal Administration
7
Changing Your Password
7
Recording Your Personal Greeting
8
Deleting Your Personal Greeting
9
Recording Your Name
10
Personal Operator
10
Message Administration
11
Sending a Message
11
Listening to Messages
12
Replying to a Message
13
Forwarding a Message
13
Transferring and Using Directory
14
Transferring to an Extension
14
Using the Directory
15
Outcalling
15
Outcalling Numbers
17
Outcalling Schedule
19
Outcalling Delay
20
Outcalling Cycles
20
Direct Voice Mail
21
Calling a Mailbox Using Direct Voice Mail
21
Transfer to a Mailbox Using Direct Voice Mail
21
Programming a Direct Voice Mail Button (MLX Telephone)
22
Programming a Direct Voice Mail Button (Analog Multiline Telephone)
22
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