Delayed Call Handling - AT&T MERLIN MAIL System Programming And Maintenance Manual

MERLIN LEGEND System Programming

Delayed Call Handling

With Delayed Call Handling, incoming calls ring at the system operator. The
operator provides assistance or transfers the call. When calls are not
answered by the system operator, the MERLIN MAIL—ML system answers the
call. The caller hears the Automated Attendant Service greeting and menu
and gets transferred to the called party. After business hours, the call hears
the Night Greeting and Night Main Menu.
To accomplish Delayed Call Handling, calls ring at the system operator's
phone and at the Delayed Call Handling extension (phantom station). See
Figure 4-4.
If the system operator does not answer a call, the Delayed Call Handling
extension's coverage sends the call to the MERLIN MAIL—ML Calling Group.
The Delayed Call Handling extension's voice mailbox has a Class of Service
15 and plays the Automated Attendant Service greetings and menus. The
caller hears the Automated Attendant Service greetings menus and gets
transferred to the called party.
The Delayed Call Handling extension must bean unused, multiline station port
that has appearances for all lines that appear at the system operator's
extension. The station port for the Delayed Call Handling extension must be
the principal user of these lines.
4-24
Call Handling Methods