Troubleshooting - AT&T Merlin II System Administrator Manual

Chapter 7: Troubleshooting

Troubleshooting

Trouble Indication
Touch-Tones are being missed.
A call transferred by the MERLIN
MAIL system appears on both the
intercom button and a line button on
a phone.
No one is on the line when you first
answer a call transferred by the
MERLIN MAIL system.
Part of the greeting gets cut off.
Your Response
If you are using a speakerphone, turn
off the microphone.
If you have a weak connection, the
MERLIN MAIL system may not be
able to interpret Touch-Tones while
a greeting plays. Wait until the
greeting finishes before entering the
Touch-Tones.
When the MERLIN MAIL system
transfers a call to a phone, and that
phone has a line appearance for the
line the call is on, the call rings at the
intercom button but also flashes on
the line button. The call can only be
answered on the intercom button.
If the MERLIN MAIL system is
using supervised transfer, it waits for
you to answer the call before it
connects it. Thus there is a
momentary delay between when you
pick up the call and when the caller
is actually connected. In these
circumstances, the MERLIN MAIL
system waits to hear your voice
before connecting the call. When
you answer a call, wait a moment
(you'll hear two beeps), then speak
again. The caller should be
connected.
A Touch-Tone signal may have been
accidentally recorded with the
greeting. Rerecord the greeting.
You may have begun recording too
soon. Pause before beginning your
recording.
Troubleshooting 7-1