Checking Call Answer Service (Extension Coverage) - AT&T MERLIN MAIL System Programming And Maintenance Manual

Post-Implementation
— Night Service button on more than one attendant: press the
Night Service button at every console.
— Night Service button with password: press the Night Service
button on one console and enter the password.
2. Place a call on an incoming line answered by the Automated Attendant
Service.
Listen for the Night Greeting followed by the Night Main Menu.
3.
4.
Choose a Selector Code from the Night Main Menu.
5. Ensure that the transfer to the appropriate extension, playing of a
submenu, or playing of an announcement is performed.
Repeat this test for each Selector Code on the Night Main Menu.
6.
7. Reset the system time to the current setting.
Checking Call Answer Service
(Extension Coverage)
1. Call an extension that is a sender in a Coverage Group covered by the
MERLIN MAIL—ML Calling Group.
2. Do not answer the called extension.
3. When the Call Answer Service answers, you should hear the subscriber's
personaI message or the Call Answer Service greeting with the
subscriber's name or extension number.
4. (Bilingual Operation Only) Verify that the greeting played is in the appropriate
language.
5. (Bilingual Operation Only) Press [*][1] and verify that you hear the personal
or default greeting in the secondary system language.
5-12
Performing Acceptance Tests