Merlin Legend Planning Forms; Immediate Call Handling - AT&T MERLIN MAIL System Programming And Maintenance Manual

MERLIN LEGEND System Programming

MERLIN LEGEND Planning Forms

The following MERLIN LEGEND planning forms contain information you will
need to program the call handling methods.
Form 2a: System Numbering — Station Jacks
Form 6d: Group
Form 6e: Group

Immediate Call Handling

With Immediate Call Handling, the MERLIN MAIL—ML Automated Attendant
Service answers all incoming calls (see Figure 4-3). The caller hears the
Automated Attendant Service greeting and Main Menu, makes a selection
from the menu, and either gets transferred to a department or extension, hears
an announcement, or hears another menu listing additional options.
When the number of incoming calls to the MERLIN MAIL—ML system is large,
overflow calls are sent to the system operator, who provides assistance or
transfers the call. After business hours, the caller hears the Night Greeting
and Night Main Menu.
When Fax Call Handling
recognizes the fax CNG
4-14
Call Handling Methods
Coverage
Calling
is programmed, Automated Attendant Service
tone and directs the fax call to a fax machine.