Troubleshooting - AT&T MERLIN MAIL System Programming And Maintenance Manual

Troubleshooting

PROBLEM: Touch-tones were entered but not detected by the MERLIN
MAIL—ML system.
Possible Cause
The line is too "noisy".
PROBLEM: A call transferred by the system appears on both the intercom
button and a phone's line button.
Possible Cause
When the system transfers a call to a
phone that has a line appearance for
the line the call is on, the call rings at
the intercom button but also flashes
on the line button.
Corrective Action
The system may not be able
interpret touch-tones while a
plays because of the noise. Wait until
the prompt finishes before entering
the touch-tones.
If you are using a speakerphone, turn
off the microphone.
Corrective Action
Use the intercom button to answer the
call.
Troubleshooting
6
to
prompt
6-1