System Operator - AT&T MERLIN MAIL System Programming And Maintenance Manual

Overview
Resolving problems with the MERLIN MAIL— ML system
If users experience problems with the MERLIN MAIL—ML
system, they can send a message reporting the problem to the
Trouble Mailbox. The system administrator is responsible for
responding to the messages left in the Trouble Mailbox.
When a message is sent to the Trouble Mailbox, the
message-waiting indicator lights on the MERLIN MAIL—ML
system administrator's telephone.

System Operator

The person designated as the system operator has primary responsibility for
answering calls in the following situations:
If Delayed Call Handling is used, the system operator is expected to
handle all calls. The MERLIN MAIL—ML system serves as
a backup to the system operator.
If Immediate Call Handling is used, the system operator handles
calls when the MERLIN MAIL—ML system is busy and cannot
answer the call.
The system operator answers calls if the Automated Attendant
Service is setup to transfer calls to the system operator when a
caller presses [0] (zero) or does not press any dialpad buttons.
The system operator answers if Call Answer Service is setup to
transfer calls to the system operator when a caller presses [0]
(zero).
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Subscribers' Responsibilities