Automated Attendant Service Programming Sequence; Creating Announcements - AT&T MERLIN MAIL System Programming And Maintenance Manual

MERLIN MAIL—ML System Programming
Automated Attendant Service
Programming Sequence
Automated Attendant Service submenus and announcements must be
programmed before the higher-level menu options that selects them.
Therefore, record all announcements first. Then create the submenus, starting
with the lowest-level submenu and continuing up the submenu levels so that
the Main Menu is the last created. To help you program Automated Attendant
Service menus and announcements, reorganize the completed MERLIN
MAIL—ML forms in the following order:
MERLIN MAIL—ML Form H: Automated Attendant Service
Announcements
MERLIN MAIL—ML Form G: Automated Attendant Service
Submenus
MERLIN MAIL—ML Form F: Automated Attendant Service Night
Main Menu
MERLIN MAIL—ML Form E: Automated Attendant Service Day
Main Menu

Creating Announcements

To program Selector Code Action 3—play an existing announcement in a
submenu or Main Menu, you must create the announcement and assign an
announcement number (1–99) to it.
MERLIN MAIL—ML Form H: Automated Attendant Service
Announcements provides the planned announcement scripts.
Up to 99 announcements can be recorded.
Announcements can be up to 2 minutes in length.
Create announcements before programming the corresponding
Selector Code in a Main Menu or submenu.
3-60
Programming the Automated Attendant Menus