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AT&T Merlin Mail User Manual

Voice messaging system release 3
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MERLIN MAIL
Voice Messaging System
Release 3
For the MERLIN LEGEND
Communications System
User's Guide
585-320-744
Issue 1
April 1995

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Summary of Contents for AT&T Merlin Mail

  • Page 1 MERLIN MAIL Voice Messaging System Release 3 For the MERLIN LEGEND Communications System User’s Guide 585-320-744 Issue 1 April 1995...
  • Page 2 AT&T will not be responsible for any charges that result from such unauthorized use. Trademarks MERLIN MAIL and MERLIN LEGEND are registered trademarks of AT&T in the U.S. and other countries. Ordering Information AT&T GBCS Publications Fulfillment Center...

  • Page 3: Table Of Contents

    Table of Contents Table of Contents Help Introduction Helpful Hints Voice Mail Tips Logging In Personal Administration Changing Your Password Recording Your Personal Greeting Deleting Your Personal Greeting Recording Your Name Personal Operator Message Administration Sending A Message Listening To Messages Replying To A Message Forwarding A Message Transferring and Using Directory...

  • Page 4: Introduction

    Automated Attendant Service and press [*] [7] ; or call in on a line answered by your system operator and ask to be transferred to the MERLIN MAIL Voice Messaging System; or call in on a telephone line assigned to the MERLIN MAIL Voice Mail Service.

  • Page 5: Voice Mail Tips

    MERLIN MAIL Voice Messaging System will say “Goodbye,” and then disconnect. You may find this useful when placing a credit card call from a pay telephone to the MERLIN MAIL Voice Messaging System. To prevent calls from ringing at your telephone and allow coverage directly to voice mail, press the Do Not Disturb button.

  • Page 6: Logging In

    To listen to your messages or to send voice mail, you must first identify yourself to the MERLIN MAIL Voice Messaging System. The Login procedure tells the system that you are an authorized user. If your voice mailbox is locked because of too many unsuccessful login attempts, you must contact your system manager.

  • Page 7: Personal Administration

    Security Alert: If you receive any strange voice mail messages, or your greeting has been changed, or if for any reason you suspect that your MERLIN MAIL Voice Messaging System is being used by someone else, contact your system manager immediately.

  • Page 8: Recording Your Personal Greeting

    Recording Your Personal Greeting Use the following procedure to record the greeting that callers hear when calls to your extension are answered by the voice messaging system. Your greeting can be up to two minutes long. If your system is setup in bilingual mode, you have two personal greetings: one in the primary language and one in the secondary language.

  • Page 9: Deleting Your Personal Greeting

    Deleting Your Personal Greeting If you would like to use the system default greeting instead of a personal greeting recorded by you, do the following procedure: Step 1 Log into Voice Mail. Step 2 Press [3] to administer your name or greeting. Step 3 Choose an option: Greeting...

  • Page 10: Recording Your Name

    Recording Your Name Use the following procedure to record your name. Your name is heard by callers if you have not recorded a personal greeting. It is also used in the directory, message headers, and when addressing messages. Step 1 Log into Voice Mail.

  • Page 11: Message Administration

    Message Administration Use the following procedures to send, listen to, reply to and forward messages. Sending A Message To send a message to one or more subscribers, use the following procedure. The message can be up to two minutes long. Step 1 Log into Voice Mail.

  • Page 12: Listening To Messages

    Listening To Messages To listen to messages left in your voice mailbox, use the following procedure: Step 1 Log into Voice Mail. Step 2 Press [2] to get messages. The message header plays. Step 3 Press [0] to play the message. Step 4 While the message plays, you can choose additional options:...

  • Page 13: Replying To A Message

    Replying To A Message To reply to a subscriber’s message use the following procedure: Step 1 After the message plays, press [1] to respond to the message. Step 2 Press [1] to reply to the sender. Step 3 Record your reply, then press [1] again. Step 4 Choose an option: Approve...

  • Page 14: Transferring And Using Directory

    Step 5 Choose an option: Extension Enter Extension (or mailbox number) of individual followed by [#]. Group List Press [*] [5] and a Group List Number (1-99) followed by [#] Directory Press [*] [A] (or [*] [2] ) to use the directory. Go to Step 2 of Using the Directory.

  • Page 15: Using The Directory

    Your system manger may allow you to use the Outcalling feature. If you have Outcalling privileges, you can specify up to five different numbers that the voice messaging system will call when you receive a new message. This is sometimes called “Cascaded Outcalling.” Each telephone number can have up to 60 digits.
  • Page 16 This is called cascading. When a call is completed to a telephone or voice pager, the system plays a message which identifies the call as coming from the MERLIN MAIL system, and continues: "You have a new message. To access your new message, enter extension and [#]. To avoid further notification about this message, press [*] [#].

  • Page 17: Outcalling Numbers

    To change Outcalling settings, follow the procedure below: Step 1 Log into Voice Mail. Step 2 Press [6] to administer Outcalling. Step 3 Choose an option: On/off Press [1] to turn Outcalling on/off. Review Press [2] to review your list of Outcalling numbers. Instructions Press [3] to listen to instructions on entering Outcalling numbers.
  • Page 18 To program Outcalling numbers follow the procedure below: Step 1 Log into Voice Mail. Step 2 Press [6] to administer Outcalling. Step 3 Press [4] to change your list of Outcalling numbers. Step 4 Choose an option: Choose Choose the entry number ([1] - [5]). Entry Quit Press [*] [#] to quit.

  • Page 19: Outcalling Schedule

    Outcalling Schedule The Outcalling Schedule sets the time when Outcalling calls are attempted. If a new message is received outside of your Outcalling hours, you will not receive a call for that message. If your mailbox language is English or Spanish and the time entered is between 01:00 and 12:59 then you will also be asked to enter [1] for a.m.

  • Page 20: Outcalling Delay

    \(English and Spanish only). Choose an option: Step 8 a.m. Press [1] for a.m. p.m. Press [2] for p.m. Step 9 Choose an option: Approve Press [*] [#] to approve new schedule. Re-enter Press [1] to re-enter the schedule. Outcalling Delay Outcalling delay sets the minimum amount of time between successive Outcalling calls.

  • Page 21: Direct Voice Mail

    Direct Voice Mail If you have a MERLIN LEGEND Communications System Release 3.0 or later, you may use the Direct Voice Mail feature to call or transfer a call directly to a subscriber’s voice mailbox. Calling a Mailbox Using Direct Voice Mail To call a voice mailbox without ringing the extension, follow the procedure below: Step 1...

  • Page 22: Programming A Direct Voice Mail Button (Mlx Telephone)

    Programming a Direct Voice Mail Button (MLX Telephone) If you have an MLX telephone, use the following procedure to program a Direct Voice Mail button. Step 1 Press Feature button and press [0] [0] . Step 2 Press the button on the telephone you want to program. Step 3 Press [*] [5] [6].
  • Page 23 AT&T ® MERLIN MAIL Voice Messaging System Release 3 Wallet Reference Card Login 1. Call Tel. No. If automated attendant answers, press [*] [7] . If operator answers, ask to be transferred to voice mail. 2. Dial your extension number+ [#] .
  • Page 24 Voice Mail Activity Menu 1. Log in to your voice mailbox. 2. Choose an option: Record Messages Get Messages Record Name or Greeting Personal Operator Change Password Outcalling [*] [T] (or [*] [8] ) Transfer Outcalling When you receive an Outcalling call, you may log in and listen to your messages immediately (no need to call in separately).
  • Page 25 AT&T 585-320-744 Comcode 107542870 Issue 1 April 1995 Graphics© AT&T 1988...

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