Assigning The System Operator Extension - AT&T MERLIN MAIL System Programming And Maintenance Manual

MERLIN MAIL—ML System Programming

Assigning the System Operator Extension

When the Dial 0/Timeout Action is set to "transfer to system operator," calls
are answered at the system operator's extension.
The factory setting is 768.
Update the system operator's extension on MERLIN MAIL—ML
Form A: System Parameters.
In most dial plans 768 is an invalid extension. Leave the setting at 768 or set it
to another invalid extension, if you want Dial 0/Timeout calls directed to the
first operator console on the MERLIN LEGEND system. External calls
transferred by the MERLIN MAIL—ML system to the system operator's Direct
Line Console (DLC) ring on a line button (in Key mode), not on an intercom
button; in Hybrid/PBX mode, calls ring on a line button. If the system operator
has a Queued Call Console, calls ring on a Call button.
If you want Dial 0/Timeout calls directed to an extension other than the first
operator console on the MERLIN LEGEND system, enter that extension as the
system operator's extension.
To change the system operator's extension, follow the instructions below:
1. Log in to the MERLIN MAIL—ML system as the system administrator.
The system administrator's name plays; then the Voice Mail Activity Menu
plays.
2. [9] to program the system.
The System Administration Menu plays.
3. [1] for System Parameters.
The System Parameters Menu plays.
4 . [5] to change the system operator's extension.
The current system operator's extension plays, followed by a prompt to enter
the system operator's extension number.
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Changing Factory-Set Mailboxes