Touch-Tone Gate Setting In Bilingual Mode; Recording System Greetings - AT&T MERLIN MAIL System Programming And Maintenance Manual

MERLIN MAIL—ML System Programming

Touch-Tone Gate Setting in Bilingual Mode

In the bilingual mode, the Touch-Tone Gate determines the language in which
menus and prompts are played to the caller.
When the MERLIN MAIL—ML system is setup for bilingual operation, the
Automated Attendant Service Greeting must prompt the caller to press [*] [1]
to hear system prompts, menus, and announcements in the secondary
language. If the caller does not press [*] [1] within four seconds (8 seconds if
Fax Call Handling is activated), the system plays all system prompts, menus,
and announcements in the primary language.
The Touch-Tone Gate is automatically set to "On" and cannot be turned "Off"
when the MERLIN MAIL—ML system is set up for bilingual operation.

Recording System Greetings

The MERLIN MAIL — ML Automated Attendant Service immediately plays a
greeting when it first answers a call. Depending on the time of day, a caller
hears either the Day or Night Greeting, followed by an announcement or an
option menu.
The Voice Mail Greeting plays when a subscriber calls the Voice Mail Service.
Figure 3-8 illustrates the menus for recording the Automated Attendant
Service greetings and the Voice Mail Greeting.
Recording System Greetings
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