Trouble During Copying; Unable To Copy; The Copy Result Is Not What Was Expected - Xerox ApeosPort-II 5010 User Manual

15 Problem Solving

Trouble during Copying

This section describes how to solve copy problems.

Unable to Copy

Follow the procedure below if you cannot copy documents.
The document is not
correctly fed from the
document feeder.
15

The Copy Result is Not What was Expected

Follow the procedure below if the copy result is not what was expected.
The copy is dirty.
436
Cause The document is too small.
Action The minimum size of the document that can be loaded on the
document feeder is A5.
Refer to "Step 1 Loading Documents" (P.54).
Cause The document type is unsuitable.
Action The document feeder does not feed irregular sized
documents, business cards, transparencies, or thin
documents.
In addition, the document feeder does not feed documents
with tags, paper clips, or tape.
Refer to "Step 1 Loading Documents" (P.54).
Cause The document guides are in incorrect positions.
Action Adjust the document guides to the document.
Refer to "Step 1 Loading Documents" (P.54).
Cause Part of a document is remaining in the document feeder.
Action Open the document feeder cover, and remove the piece.
Refer to "Document Jams" (P.528).
Cause Documents of different sizes are loaded.
Action When loading documents of different sizes, be sure to specify
[Mixed Sized Originals]. Otherwise, a paper jam will result.
Refer to "Mixed Sized Originals (Scanning Different Size
Documents Simultaneously)" (P.73).
Cause The document glass or the document cover is dirty.
No Action Clean the document glass or the document cover.
Refer to "Cleaning the Document Cover and Document Glass"
(P.419).
Cause The document is a transparent type such as a transparency
film.
Action If the document is transparent, dirt on the document cover may
be copied. Place a white sheet of paper over the original
document when copying.