Ricoh C2828 Function Manual page 832

9. Troubleshooting
Condition
Authentication/Encryption] in
DeskTopBinder.
Cannot access the machine using
ScanRouter EX Professional V3 /
ScanRouter EX Enterprise V2.
Cannot connect to the
ScanRouter delivery software.
Cannot access the machine using
ScanRouter EX Professional V2.
Cannot log off when using the
9
copying or scanner functions.
"Program Dest." does not appear
on the fax or scanner screen for
specifying destinations.
User authentication is enabled,
yet stored files do not appear.
246
Cause
Alternatively, "SSL/TLS" has
been enabled although the
required certificate is not installed
in the computer.
"Restrict Use of Simple
Encryption" is not set correctly.
Alternatively, "SSL/TLS" has
been enabled although the
required certificate is not installed
in the computer.
The ScanRouter delivery
software may not be supported
by the machine.
ScanRouter EX Professional V2
does not support user
authentication.
The original has not been
scanned completely.
"Restrict Adding of User
Destinations" is set to [Off] in
"Restrict Use of Destinations" in
"Extended Security", so only the
user administrator can register
destinations in the Address Book.
User authentication may have
been disabled while [All Users] is
not specified.
Solution
Alternatively, enable "SSL/TLS",
install the server certificate in the
machine, and then install the
certificate in the computer.
See "Setting the SSL / TLS
Encryption Mode".
Set "Restrict Use of Simple
Encryption" to [On].
Alternatively, enable "SSL/TLS",
install the server certificate in the
machine, and then install the
certificate in the computer.
See "Setting the SSL / TLS
Encryption Mode".
Update to the latest version of the
ScanRouter delivery software.
ScanRouter EX Professional V2
does not support user
authentication.
When the original has been
scanned completely, press [ ],
remove the original, and then log
off.
Registration must be done by the
user administrator.
Re-enable user authentication,
and then enable [All Users] for
the files that did not appear.
For details about enabling [All
Users], see "Specifying Access
Permission for Stored Files".