Hunt Group - Automatically Handled - Polycom Business VoiceEdge User Manual

To have an Auto Attendant configured you need to assemble the following information and then call into the
Business VoiceEdge Support Center to have it configured . Please have the following information available
when calling in:
1 . What is the telephone number or extension of the Auto Attendant you wish to create?
2 . How many Options do you require?
Note: Auto Attendants have the ability to provide nine (9) different locations for calls to go . If you require more than nine options, you may
need to purchase additional Auto Attendants to create a stacked or tiered Auto Attendant .
3 . How would you like Options 1 through 9 configured DURING business hours?
a . What phone number or extension should each option go to?
b . For each option should the transfer occur with or without a prompt? Should it go to the operator/
receptionist?
Below is the list of prompt options, the message the caller hears, and a description of the action the platform
takes .
Description Key
Transfer to Operator
Transfer with Prompt
Transfer without Prompt
Name Dialing
Extension Dialing
Exit
Repeat Menu
4 . How would you like Options 1 through 9 configured AFTER business hours?
a . What phone number or extension should each option go to?
b . For each option should the transfer occur with or without a prompt? Should it go to the operator/
receptionist?
5 . What are the business hours for your business? Monday through Friday, 8 AM to 5 PM? Something else?
a . What time zone is your business in?
6 . What should happen at the end of the Auto Attendant, Option "0"? Should this go to an operator?
A voicemail box? Elsewhere?
Hunt Group — Automatically Handled
A busy signal is an opportunity lost . But with Hunt Group, when an incoming call reaches a busy signal, the
call is automatically routed to the next open line . Hunt Group allows incoming calls to ring a group of users in a
specific pattern .
When you place your Business VoiceEdge order for multiple lines, Hunt Group will be set up to ensure swift
and timely answers to all your customer calls .
Note:
A Hunt Group is an INCLUDED feature of each Business VoiceEdge seat you purchase . If you require more Hunt Groups you may
purchase additional Hunt Groups for a monthly charge .
Tech Admin
Prompt Played To Caller
"Please wait while your call is
transferred to the operator"
"Please wait while your call is
transferred"
None
None
None
"Thank you for calling"
None
Description Of What Happens
Ends with the message "Your call cannot be
transferred, please try again later"
Ends with the message "Your call cannot be
transferred, please try again later"
Ends with the message "Your call cannot be
transferred, please try again later"
Access to name dialing . First or Last Name
Access to extension dialing
Call is released
Menu greeting is replayed
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