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Polycom VVX Series User Manual

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USER GUIDE
5.8.0 | May 2018 | 3725-48812-001
®
®
Polycom
VVX
Business IP
Phones with Skype for Business

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Table of Contents
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Summary of Contents for Polycom VVX Series

  • Page 1 USER GUIDE 5.8.0 | May 2018 | 3725-48812-001 ® ® Polycom Business IP Phones with Skype for Business...
  • Page 2 Open Source Software Used in this Product This product may contain open source software. You may receive the open source software from Polycom up to three (3) years after the distribution date of the applicable product or software at a charge not greater than the cost to Polycom of shipping or distributing the software to you.

  • Page 3: Table Of Contents

    Contents Before You Begin....................9 Audience, Purpose, and Required Skills................9 Related Documentation.......................9 ® ® Getting Started with Polycom Business IP Phones......10 Overview of Phone Hardware and Keys................10 VVX 250 Hardware....................10 VVX 350 Hardware....................12 VVX 450 Hardware....................14 Securing Your Phone with the Security Slot............16 Accessing Screens on VVX Business IP Phones ............
  • Page 4 Initiating a Skype for Business Conference Call............... 44 Initiate a Skype for Business Conference.............. 44 Initiate a Conference Call during a Skype for Business Call........45 Initiating a Group Conference Call..................45 Initiate a Group Conference Call................45 Polycom, Inc.
  • Page 5 Recording Audio Calls..................59 Guidelines when Recording Calls..................59 Record a Call........................60 Manage a Call while Recording..................60 Pause a Recording......................60 Resume a Recording......................60 Stop Recording......................... 60 Record a Conference Call....................61 Browse Recorded Calls.....................61 Play a Recorded Call......................61 Polycom, Inc.
  • Page 6 View Contact Information for a Distribution List ............ 72 View Contact Information for a Member of a Distribution List ....... 72 Delete a Distribution List ..................72 Favorites and Contact Lists................74 Managing Favorites......................74 Add Favorites......................74 Viewing Favorites....................74 Reorder Favorites....................75 Polycom, Inc.
  • Page 7 Push To Talk Settings.................... 87 Phone Applications..................89 Using the Calendar......................89 Open the Calendar....................89 Navigate Day View....................89 Navigate to Other Views..................90 Navigate Month View..................... 90 Display Meeting View on the Calendar..............90 Return to Day View....................90 Meeting Reminders....................91 Polycom, Inc.
  • Page 8 Change Idle Timeouts for Power-Saving Mode............105 Changing Audio Settings....................106 Change Incoming Call Notifications..............106 Set a Ringtone for Incoming Calls................106 Set a Ringtone for Individual Contacts..............106 Change the Volume....................107 Enable Acoustic Fence..................107 Update Your Skype for Business Presence..............107 Polycom, Inc.
  • Page 9 Using Electronic Hookswitch................112 Disconnect Your Headset..................114 Controlling Your Phone with Polycom Desktop Connector..........114 Setting Up and Enabling the Polycom Desktop Connector........114 Using the Polycom Desktop Connector..............118 Connecting to Skype for Business on Your Phone using Better Together over Ethernet........................121...
  • Page 10 Troubleshoot Polycom BToE Connector Installation..........139 Troubleshoot Polycom BToE Connector Start Issues.......... 139 Troubleshoot Pairing Your Phone with Your Computer........139 Troubleshoot Polycom BToE Connector with a USB Audio Device..... 140 Regenerate a Pairing Code for Manual BToE Pairing..........140 Login Credentials......................140 Set Log Levels........................

  • Page 11: Before You Begin

    Before You Begin Topics: • Audience, Purpose, and Required Skills • Related Documentation This Polycom VVX Business IP Phones with Skype for Business User Guide contains overview ® ® information for navigating and performing tasks on Polycom Business IP Phones. ®...

  • Page 12: Getting Started With Polycom ® Vvx ® Business Ip Phones

    ® ® Getting Started with Polycom Business IP Phones Topics: • Overview of Phone Hardware and Keys ▪ Accessing Screens on VVX Business IP Phones ▪ Icons and Status Indicators on VVX Business IP Phones • Entering Information in Data Fields Before you use your phone, take a few moments to familiarize yourself with its features and user interface.
  • Page 13 ® ® Getting Started with Polycom Business IP Phones VVX 250 hardware features VVX 250 Hardware Features Reference Feature Feature Description Number Line keys Enable you to select a phone line, view calls on a line, or quickly call a favorite contact.

  • Page 14: Vvx 350 Hardware

    ® ® Getting Started with Polycom Business IP Phones Reference Feature Feature Description Number Speakerphone key Enables you to place and receive calls using the speakerphone. Headset key Enables you to place and receive calls through a headset. USB Port Enables you to attach a USB flash drive or USB headset.
  • Page 15 ® ® Getting Started with Polycom Business IP Phones VVX 350 hardware features VVX 350 Hardware Feature Descriptions Reference Feature Feature Description Number Line keys Enable you to select a phone line, view calls on a line, or quickly call a favorite contact.

  • Page 16: Vvx 450 Hardware

    ® ® Getting Started with Polycom Business IP Phones Reference Feature Feature Description Number Dial pad Enables you to enter numbers, letters, and special characters. You can also use the dial pad keys to select menu items that have index numbers.
  • Page 17 ® ® Getting Started with Polycom Business IP Phones VVX 450 hardware features VVX 450 Hardware Feature Descriptions Reference Feature Feature Description Number Line keys Enable you to select a phone line, view calls on a line, or quickly call a favorite contact.

  • Page 18: Securing Your Phone With The Security Slot

    ® ® Getting Started with Polycom Business IP Phones Reference Feature Feature Description Number Dial pad Enables you to enter numbers, letters, and special characters. You can also use the dial pad keys to select menu items that have index numbers.

  • Page 19: Access The Main Menu

    ® ® Getting Started with Polycom Business IP Phones ▪ Lines Screen—Displays your phone lines, favorites, and conditional soft keys. Access the Main Menu On VVX business IP phones, you can access phone features and settings from the Main Menu screen.

  • Page 20: Access The Lines Screen

    ® ® Getting Started with Polycom Business IP Phones • From the Lines screen, press the Calls soft key. Access the Lines Screen The Lines screen is the default screen that displays when VVX business IP phones are not in use.

  • Page 21: Icons And Status Indicators On Vvx Business Ip Phones

    Description Registered line Phone warning Unregistered line Login credentials invalid Outgoing call Shared line Active call using Polycom HD Voice USB flash drive attached Held call Call forwarding enabled Incoming call Presence status (Available) Active conference Presence status (Busy or In a Call)

  • Page 22: Entering Information In Data Fields

    ® ® Getting Started with Polycom Business IP Phones Icon Description Icon Description Do Not Disturb enabled Presence status (Away) Favorite Presence status (Do Not Disturb) Placed call Presence status (Offline) Received call Presence status (Offline) Missed call New message...

  • Page 23: Entering Information Using The Dial Pad

    ® ® Getting Started with Polycom Business IP Phones Mode Options Encoding Options ASCII (for regular text) Latin (to enter accented characters) Katakana (for Japanese characters) Unicode (to store characters as double bytes) Cyrillic (for Russian characters) Entering Information Using the Dial Pad You can use the dial pad keys on VVX business IP phones to edit or update field information.

  • Page 24: Entering Chinese Characters With Pinyin

    ® ® Getting Started with Polycom Business IP Phones Task Action Delete one or more characters Use the arrow keys to position the cursor to the right of the character, or drag your finger across the characters until the cursor is positioned to the right of the character(s) you want to delete.

  • Page 25: Logging In To And Locking Your Phone

    Signing in to Skype for Business on VVX Business IP Phones You can use one of the following methods to sign in to a Polycom phone with your Skype for Business credentials: ▪ User ID—Enter your user credentials.

  • Page 26: Sign In Using Your Skype For Business Pin Authentication

    If you are signed in to Skype for Business on a public phone, make sure you sign out of your account after you finish using it. After you sign out of Skype for Business, you cannot call or view your Skype for Business contacts. However, you can still use other available features. Polycom, Inc.

  • Page 27: Signing Into A Vvx Phone As A Guest User

    2. Select Yes to sign out the host user. 3. Select User ID. 4. Enter your Skype for Business account user credentials and select Sign In A confirmation message is displayed when the phone successfully signs into Skype for Business. Polycom, Inc.

  • Page 28: Sign In As A Guest User Using Pin Authentication

    Place outgoing calls to a contact, unless your system administrator restricts your phone to placing calls to emergency and authorized numbers only. • Answer incoming calls, unless your administrator has set your phone to require a password to answer calls. Related Links Place a Call from a Locked Phone on page 32 Polycom, Inc.

  • Page 29: Set A Lock Code

    Related Links Answer a Skype for Business Call on a Locked Phone on page 34 Adding a Profile Photo to Display on the Lock Screen on page 108 Place a Call from a Locked Phone on page 32 Polycom, Inc.

  • Page 30: Unlock The Phone

    Device Lock is enabled by default. However, if you do not want to lock your phone, you can disable Device Lock. Procedure 1. Navigate to Settings > Basic > Device Lock. 2. Select Device Lock: Enabled, and select Disabled. Polycom, Inc.

  • Page 31: Audio Calls

    Recent Calls or directories, calls to contacts or favorites, or calls to authorized numbers on a locked phone. Place a Call from the Dialer The Dialer on VVX business IP phones enables you to enter a phone number to place a call, and it displays a list of previously placed calls. Polycom, Inc.
  • Page 32 When you add a contact as a favorite on VVX business IP phones, the contact is added to your Favorites list. You can call contacts directly from the Favorites list. Procedure 1. Select New Call. 2. From the Dialer, select Favorites. 3. Select a favorite, and select Dial. Polycom, Inc.
  • Page 33 4. In the Contact Information screen, select the contact's number, and select Dial. Call a Member of a Distribution List You can call a member of a distribution list (DL) directly. Procedure 1. Navigate to Directories > Contacts > Groups. 2. Select a DL, then select Expand. Polycom, Inc.
  • Page 34 4. After the call is answered, speak your message then select End Call. Place an Intercom Call During a Call You can place an intercom call to another contact during an active call. Procedure 1. Select Hold > Intercom. Polycom, Inc.

  • Page 35: Redial A Number

    After you answer the incoming call, the call becomes active. Answer a Call from the Calls Screen When you don't answer an incoming call within 10 seconds, the Incoming Call screen disappears and the Calls screen is displayed. Procedure 1. Select the incoming call, and select Answer. Polycom, Inc.
  • Page 36 You can unlock the phone at any time during the call. Procedure 1. Select Answer. Related Links Lock Your Phone on page 27 Answer an Intercom Call When you receive an intercom call, the call is answered automatically using the speakerphone. Polycom, Inc.

  • Page 37: Switch Among The Handset, Headset, And Speakerphone

    When you are in a call, you can place an active audio call on hold and resume the call. Related Links Hold a Call Privately on a Shared Line on page 51 Hold a Call You can place any active call on hold on VVX business IP phones. Polycom, Inc.

  • Page 38: Resume A Call

    Consultative transfer—Enables you to speak with the other party before completing the transfer. Related Links Hold a Call Privately on a Shared Line on page 51 Choose a Default Transfer Type You can choose a default transfer type to use for all calls on VVX business IP phones. Polycom, Inc.

  • Page 39: Transfer A Call

    Call Park is different from call hold in that the call is placed in a call orbit on the Skype for Business Server. Calls placed in the call orbit are given a retrieval number and can be retrieved by any Skype for Business compatible phone with access to the orbit. Polycom, Inc.

  • Page 40: Park Skype For Business Calls

    1. Select New Call and dial the retrieval number. For example, dial #1347. Retrieve Parked Skype for Business Calls on the Same Phone You can retrieve a parked call on the same phone where the call was parked. Polycom, Inc.

  • Page 41: Managing Calls

    1. Do one of the following: • Press the Home key • From the Lines screen, press the Calls soft key. The Calls screen is displayed with the list of active and held calls for each line on the phone. Polycom, Inc.

  • Page 42: Manage A Call From The Calls Screen

    Recent Calls list. Rejecting calls is not available for shared lines. Procedure 1. From the Incoming Call screen, select Reject. Reject Calls from a Contact You can send incoming calls from a particular contact directly to your voicemail. Polycom, Inc.

  • Page 43: Rejecting Calls With Do Not Disturb

    By default, the Do Not Disturb feature applies to all lines on your phone. Your system administrator can set up your phone so that you can enable the feature on a per-line basis. Procedure 1. Select DND. 2. Select Set All to enable DND for all lines. Polycom, Inc.

  • Page 44: Redirecting Incoming Calls

    All incoming calls are sent directly to your voicemail. Simultaneously Ring a Group of Contacts In the Skype for Business client, you can choose to simultaneously ring a group of Skype for Business contacts when you receive incoming calls. Polycom, Inc.

  • Page 45: Divert Calls To A Contact

    2. From the Contact Directory, select a contact. 3. From the Contact Information screen, select Edit. 4. From the Edit Contact screen, select Divert Contact, and enter a contact's number. 5. Select Auto Divert > Enabled. 6. Select Save. Polycom, Inc.

  • Page 46: Conference Calls

    Initiating a Skype for Business Conference Call When registered with Skype for Business, you can initiate Skype for Business conference calls on supported Polycom phones. Initiate a Skype for Business Conference You can initiate a Skype for Business conference call, add and invite contacts to a conference call, and manage up to 24 conference calls.

  • Page 47: Initiate A Conference Call During A Skype For Business Call

    3. Press Yes to confirm that you want to dial all members in the list. Each member in the distribution list is called one at a time. Related Links Search for Skype for Business Distribution Lists on page 71 Polycom, Inc.

  • Page 48: Add Contacts To A Skype For Business Conference Call

    Viewing a List of Skype for Business Conference Participants When you initiate or join a conference call, the conference participants automatically display in a Roster. The list only displays participants in the conference call; it does not display any calls on hold, as shown next. Polycom, Inc.

  • Page 49: Exit The Roster

    Remove participants from the conference call. • Demote a presenter to an attendee or promote an attendee to presenter. • Enable or disable conference announcements. • Lock or unlock a conference. These options do not display for attendees. Polycom, Inc.

  • Page 50: Muting Conference Participants

    1. Select a conference participant and do one of the following: • Select Host to promote a participant to presenter. • Select Attendee to demote a host to attendee. The participant is now an attendee or presenter and can manage conference participants. Polycom, Inc.

  • Page 51: Enable And Disable Conference Announcements

    When you lock a conference, you can decide whether to admit or deny any new participants to the call. Any contacts that are trying to enter a locked conference call are displayed in the Roster with an alert icon on the main host’s phone, as shown next. Polycom, Inc.
  • Page 52 Conference Calls Procedure 1. Select the participant and do one of the following: • Select Admit. • Select Deny. Polycom, Inc.

  • Page 53: Shared Lines

    Check with your system administrator to find out if this feature is available on your phone. Polycom, Inc.

  • Page 54: Shared Line Appearance For Skype For Business

    LED indicator on all phones changes to a steady red light to indicate the call was answered. Members can also view the status of a call on the shared line by pressing and holding the corresponding line key for one second. The call's status displays for five seconds. Polycom, Inc.

  • Page 55: Resume Held Sla Calls

    4. In the Choose a Delegate dialog box, select the contact you want to add as a delegate and click The contacts you add as delegates display in the Call Forwarding - Delegates dialog box, as shown next. Polycom, Inc.

  • Page 56: View The Delegates Group

    2. Select People I Manage Calls For. All assigned bosses are displayed in order by last name. Set a Ringtone for Boss Calls As a delegate, you can set a distinct ringtone for incoming calls on each of your assigned bosses' lines. Polycom, Inc.

  • Page 57: Edit The Delegates Group

    If an incoming call for a boss is answered by a delegate or the boss answers the incoming call, a notification is displayed on the boss and delegate's phones. Procedure 1. Do one of the following: • Select Answer. • Select Dismiss or Ignore. • Select Boss VM. Polycom, Inc.
  • Page 58 After a delegate answers a delegation call, the delegate can transfer the call to the boss's phone using Safe Transfer, which enables the delegate to transfer the call to the boss's phone and prevent the call from going to voicemail if the boss does not answer the call. Polycom, Inc.

  • Page 59: Join Conference Calls For A Boss

    You can join an incoming conference call on behalf of a boss on their line and add the boss to the conference call. Procedure 1. Press the Conference soft key. 2. Dial the boss's number or select the contact. 3. After the call is answered, press the Conference soft key. Polycom, Inc.
  • Page 60 Shared Lines 4. After you have connected the boss's line to the conference call, press End Call to leave the conference call. Polycom, Inc.

  • Page 61: Recording Audio Calls

    For example, on June 22, 2012, at 11:22 a.m., you answer a call from person A. During your call with person A, you answer calls from person B and person C. All three calls are recorded in the same file. Polycom, Inc.

  • Page 62: Record A Call

    When you resume a recording after pausing, the recording continues within the same file. Procedure 1. Select Resume. Stop Recording You can choose to stop recording a call before the call ends. The recording also stops when the active call ends, no matter who ended the call. Polycom, Inc.

  • Page 63: Record A Conference Call

    Note: You cannot open and play recordings when you are in an active call or if you're recording a call. If you try to, a message indicating that the action was canceled is displayed. Place the call on hold before playing the recordings. The recording stops playing when you resume the call. Polycom, Inc.

  • Page 64: Pause And Resume Played Recordings

    2. Select a recording. 3. Select Rename, update the file name, and select OK. Delete a Recording When you have played a recording or need additional space on your USB drive, you can delete recordings from the phone. Polycom, Inc.
  • Page 65 Recording Audio Calls Procedure 1. Navigate to Settings > Features > Removable Storage Media > Browse Recordings. A list of recordings display. 2. Select a recording. 3. Select Delete. Polycom, Inc.

  • Page 66: Call Lists, Distribution Lists, And Directories

    In the Recent Calls list on VVX phones, you can view a list of up to 100 missed, received, and placed call entries. Procedure 1. Navigate to Directories > Recent Calls. Related Links Missed and Received Calls on Shared Lines on page 51 Polycom, Inc.

  • Page 67: Sort Recent Call Entries

    If you delete or move call entries on the phone, if enabled, the changes are made on the phone only. If you delete call entries in the Skype for Business client, the changes are made on the phone and in the Skype for Business client. Procedure 1. Select Info next to a call record. 2. Select Delete. Polycom, Inc.

  • Page 68: Save A Recent Call Entry

    You can search for your desired contact in the Contact Directory. Procedure 1. Navigate to Directories > Contact Directory. 2. In the Contact Directory, select Search. 3. In the search field, enter your search criteria and select Submit. Polycom, Inc.

  • Page 69: Add A Contact To The Contact Directory

    After you add a contact to your Contact Directory, you can update the contact's information. Procedure 1. From the Contact Directory, select a contact. 2. From the Contact Information screen, select Edit. 3. On the Edit Contact screen, update the contact's information. 4. Select Save. Polycom, Inc.

  • Page 70: Delete A Contact From The Contact Directory

    An advanced search enables you to choose to search for contacts by first name, last name, or phone number. Procedure 1. Navigate to Directories > Corporate Directory. 2. In the Corporate Directory, select AdvFind. 3. In the search field, enter your search criteria and select Submit. Polycom, Inc.

  • Page 71: Add Corporate Directory Contacts To The Contact Directory

    Contact Directory. Search the Skype for Business Directory You can search for contacts in the Skype for Business Directory on your phone. Polycom, Inc.

  • Page 72: Saving Contacts From The Skype For Business Directory

    You can search for Microsoft Outlook contacts on your phone. Procedure 1. Navigate to Directories > Outlook Search. 2. Enter your contact's first or last name. Your contact and similar contacts are displayed automatically as you type the contact's information. Polycom, Inc.

  • Page 73: Save Outlook Contacts To The Contact Directory

    VVX 450 Search for Skype for Business Distribution Lists The Skype for Business Address Book Service (ABS) enables you to search for Skype for Business and Microsoft Outlook distribution lists in the Skype for Business Directory on your phone. Polycom, Inc.

  • Page 74: Save A Distribution List To The Contacts List

    2. Select Expand, select a DL member, then select Info. Delete a Distribution List You can delete a distribution list from the phone. Distribution lists you delete are removed from both the phone and the Skype for Business client. Polycom, Inc.
  • Page 75 Call Lists, Distribution Lists, and Directories Procedure 1. Navigate to Directories > Contacts > Groups, then select a DL. 2. Select Delete and confirm deletion. The DL is removed from the phone and in the Skype for Business client. Polycom, Inc.

  • Page 76: Favorites And Contact Lists

    You can view favorites on your VVX phone in the Favorites list in the Directory or the New Call screen. Favorites display consecutively according to their index number. The contact with the lowest number is displayed first. View Favorites You can view favorites in the Favorites lists from the New Call screen on your VVX phone. Polycom, Inc.

  • Page 77: Reorder Favorites

    After your administrator unifies your contacts on the Skype for Business Server, you can access and manage your contacts from any application or device you are signed into with your Skype for Business account, including a Polycom phone, Skype for Business client, Outlook, or Outlook Web Application. Polycom, Inc.

  • Page 78: Add A Contact To Your Microsoft Skype For Business Contact List

    Skype for Business client. If you add a Skype for Business contact as a favorite on your phone, presence information for that contact does not display. Favorite Skype for Business contacts on the Lines screen Polycom, Inc.

  • Page 79: Assign Skype For Business Contacts To Line Keys

    Business client on your computer. Presence information includes your contact's availability and an activity description. The following tables show the presence icons that display for Skype for Business contacts on supported VVX business IP phones. Presence Icons on VVX Phones Icons Description Available Polycom, Inc.
  • Page 80 Only a contact's presence status is displayed on the Lines screen. You can view your contact's activity description in the Contact Information screen. Procedure 1. Press and hold the contact's line key for one second. The Contact Information screen is displayed with your contact's presence status and activity description, as shown the next. Polycom, Inc.

  • Page 81: View A Skype For Business Contacts' Information

    View a Skype for Business Contacts' Information You can view contact information for each of your Skype for Business contacts on supported Polycom phones, and make calls directly to any of the available numbers for your contact, including directly to a contact's voicemail.

  • Page 82: Accessing, Sending, And Broadcasting Messages

    After you listen to a contact's voicemail, you can call the contact from the Voicemail screen. Procedure 1. Select a message and select Call. Delete Voicemail Messages After you listen to a message, you can delete the message. Polycom, Inc.

  • Page 83: Mark Message As Read

    Read Instant Messages Instant messages display in the order they are received with the first message received displaying first. Procedure 1. Navigate to Messages. 2. Select Instant Messages. 3. If you have multiple lines on your phone, select a line. Polycom, Inc.

  • Page 84: Reply To Instant Messages

    To send and receive pages, you need to subscribe to certain paging groups. By default, you are subscribed to paging groups 1, 24, and 25, and you can send and receive pages to those paging groups. Contact your system administrator to find out which paging group you are subscribed to. Polycom, Inc.

  • Page 85: Send A Group Page

    Emergency page. Procedure 1. Do one of the following: • For pages that play automatically during a call, hold the call to hear only the page. • For Pending pages, select Accept or hold the call. Polycom, Inc.

  • Page 86: Group Paging Settings

    When disabled, the incoming page is held in a pending state, it does not disrupt the call, and you cannot hear the page. When you enable the Accept While Busy setting, a page interrupts calls and you hear the audio of the call and the page. Polycom, Inc.

  • Page 87: Broadcasting Messages With Push To Talk

    A list is displayed with the default channel, the most recent channel you sent a broadcast on, and other channels you can broadcast on. 3. Press and hold Talk to start the broadcast. Be sure to hold Talk throughout the entire broadcast. A transmitting beep is played and the phone displays the channel information. Polycom, Inc.

  • Page 88: Receiving Ptt Broadcasts

    When you adjust the volume of a non-emergency broadcast, your phone retains the adjusted volume for all subsequent non-emergency broadcasts. However, only system administrators can adjust the volume level of an Emergency broadcast. Polycom, Inc.

  • Page 89: Reply To Ptt Broadcasts

    Procedure 1. Navigate to Settings > Basic > Preferences > Paging/PTT Configuration. 2. Select PTT Push to Talk > Default Channel and select the number of the channel you want to use. Polycom, Inc.
  • Page 90 PTT broadcast interrupts active calls and you hear the audio of the call and the broadcast. Procedure 1. Navigate to Settings > Basic > Preferences > Paging/PTT Configuration. 2. Select PTT Push to Talk > Accept While Busy and select Enable. Polycom, Inc.

  • Page 91: Phone Applications

    In Day view, you can see your scheduled meetings for the day, and you can navigate to a previous or upcoming day. Procedure 1. Do one of the following: • To view a meeting, use the Navigation keys to select a meeting or tap the meeting. Polycom, Inc.

  • Page 92: Navigate To Other Views

    From Month view, select a date and select a meeting. Return to Day View Day view is the default Calendar view. You can return to Day view from Month or Meeting view. Procedure 1. Select Exit or select Polycom, Inc.

  • Page 93: Meeting Reminders

    Audible Always (default)—An alert tone plays each time a meeting reminder displays. Procedure 1. Navigate to Settings > Basic > Preferences. 2. Select Calendar Settings > Reminder Settings. 3. Select Reminder Type and choose a meeting reminder type. Polycom, Inc.

  • Page 94: Joining Calendar Meetings

    2. Select Join to connect to the meeting. Join Skype for Business Meetings from the Calendar You can join Skype for Business meetings from the Calendar either from meeting reminders or Meeting view. Procedure 1. From Day view, select the meeting. Polycom, Inc.

  • Page 95: Navigating The Web And Idle Browsers

    You can use the navigation and editing soft keys to navigate between web pages and enter information into text boxes in the Web Browser. Navigation bar in the Web Browser Polycom, Inc.
  • Page 96 Displays the toolbar permanently so it does not hide every three seconds. Enables the toolbar to hide every three seconds. To display a hidden toolbar, you have to press the touchscreen until the toolbar displays. Exits the Web Browser and returns to the phone's Home screen. Polycom, Inc.

  • Page 97: Vvx

    Contact your system administrator for assistance enabling or customizing features. Set the Language Polycom phones support several languages that you can choose to display on the phone. Check with your system administrator to find out exactly which languages are supported on your phone.

  • Page 98: Time And Date Display

    Backlight On—The brightness of the screen when there is activity. • Backlight Idle—The brightness of the screen when there is no activity. • Maximum Intensity—The brightness scale that applies to both Backlight On and Backlight Idle intensities. Related Links Polycom, Inc.

  • Page 99: Set The Backlight Intensity

    Default is available. You can also add personal photos on your phone using the Web Configuration Utility or a USB flash drive. Check with your system administrator to find out if this feature is available on your phone. Polycom, Inc.

  • Page 100: Change The Background Picture

    You can add one or multiple images for your phone background using the Web Configuration Utility. Note: On Polycom phones registered with Skype for Business Server, access to the Web Configuration Utility is disabled by default as a security precaution. Contact your system administrator for help enabling the Web Configuration Utility.

  • Page 101: Reset Your Background

    Reset Your Background You can reset your background to display the default image. Procedure 1. Navigate to Settings > Basic > Preferences. 2. Select Background > Default. Polycom, Inc.

  • Page 102: Customizing Line Keys

    When you insert an empty line, all following line keys are moved down a line and the last contact is removed from the Lines screen. Procedure 1. Navigate to Settings > Features > Line Key Customization. 2. Select Phone Line Keys. 3. Select a line and select Insert. Polycom, Inc.

  • Page 103: Clear A Line Key

    USB flash drive. Ask your system administrator if this feature is available on your phone. Enable Screen Savers When you enable the screen saver, you can choose to have your phone either display default photos stored on the phone or the idle browser. Polycom, Inc.

  • Page 104: Use Personal Photos As Screen Savers

    5. Select Time Per Image, and enter the number of seconds you want each photo to display. You can enter a minimum of 3 seconds and a maximum of 300 seconds. The default is 5 seconds. Polycom, Inc.

  • Page 105: Disable The Screen Saver

    USB flash drive at any time without setting up a screen saver.You can display your pictures as thumbnails, as a slide show, or a single picture. Before you can display your pictures, confirm that your pictures are on the USB flash drive and that the USB flash drive is attached to your phone. Polycom, Inc.

  • Page 106: Picture Frame Icons

    Starts the display of pictures one-by-one again. Stop displaying the pictures. The pictures do not display again until you access the Picture Frame feature (unless you have a screen saver enabled). Set the picture that currently displays as the background picture for your phone. Polycom, Inc.

  • Page 107: Power-Saving Mode

    Business IP Phones Settings Power-Saving Mode By default, Polycom phones are set to enter power-saving mode and turn off the screen after being idle for a certain period of time to conserve energy. You can determine the period of time that the phone is idle before the screen turns off, and you can set different idle timeouts for office hours and off hours, such as evenings and weekends.

  • Page 108: Changing Audio Settings

    4. From the Ring Type screen, select a ringtone. 5. Select Play to hear the ringtone. Set a Ringtone for Individual Contacts You can select unique ringtones for various contacts in your directory, which helps you quickly identify callers as your phone rings. Polycom, Inc.

  • Page 109: Change The Volume

    1. Press the MyStatus soft key or navigate to Settings > Features > Presence > My Status. 2. Choose your desired presence status. You can change your status to Available from any other status by pressing Reset Status. Related Links Skype for Business Contacts' Presence Information on page 77 Polycom, Inc.

  • Page 110: Adding A Profile Photo To Display On The Lock Screen

    You can disable the Hot Desking feature that enables you to sign in as a guest on a VVX phone using your Skype for Business credentials. The Hot Desking feature is enabled by default. Procedure 1. Navigate to Settings > Features > Hot Desking. 2. Select Disable. Polycom, Inc.

  • Page 111: Connecting To A Wireless Network

    Enabling wireless connectivity automatically disables the Ethernet port. Note: VVX phones do not support WEP. Procedure 1. Insert the Polycom Wi-Fi wireless network adapter into the USB port of your VVX phone. 2. Select Start. 3. Select Wi-Fi, then select On.

  • Page 112: Connect To A Secured Wireless Network

    Remove a Wireless Network You can remove a saved wireless network connection on your VVX phone. Procedure 1. Go to Settings > Basic > Wi-Fi. 2. Select the connected wireless network SSID from the list. 3. Select Forget. Polycom, Inc.

  • Page 113: Phone Accessories And Computer Applications

    (EHS). You can connect an analog or USB headset to VVX 250, 350, and 450 phones. See Feature Profile 37477: Using Headsets with Polycom Phones on Polycom Support for a list of compatible headsets.

  • Page 114: Use Your Headset For All Calls

    Phone Accessories and Computer Applications For setup information on how to connect a headset to your phone, see the Setup Sheet for your phone on Polycom Voice Support page. Note: If your phone does not detect the USB headset when you attach it to your phone, the USB port on your phone may be disabled.
  • Page 115 Phone Accessories and Computer Applications See Feature Profile 37477: Using Headsets with Polycom Phones on Polycom Support for a list of compatible headsets. Setting the Headset Base Unit Options Before you connect your headset to your phone and use EHS, you need to set the following options for your specific headset model: •...

  • Page 116: Disconnect Your Headset

    Controlling Your Phone with Polycom Desktop Connector The Polycom Desktop Connector (PDC) enables you to use your computer mouse and keyboard to navigate and enter information on your phone. The PDC is compatible with any language your phone and computer supports. Contact your system administrator to find out if your phone supports the PDC.
  • Page 117 PDC. Using this method, your phone automatically detects your computer's access credentials. Procedure 1. On your computer, click Start > Programs > Polycom > Polycom Desktop Connector. The PDC icon is displayed as an active program on your taskbar as shown next.
  • Page 118 After you find your phone's IP address, you can start the PDC program and connect your phone to your computer using the indirect method. Procedure 1. On your computer, click Start > Programs > Polycom > Polycom Desktop Connector. The PDC icon is displayed as an active program on your taskbar as shown next. Polycom, Inc.
  • Page 119 A dialog box is displayed on your computer asking if you wish to allow remote control of your phone. 9. Click OK to complete the setup process. The PDC icon turns red, shown next, indicating that you have successfully enabled the PDC program. Polycom, Inc.

  • Page 120: Using The Polycom Desktop Connector

    Using Keyboard Shortcuts to Perform Tasks on Your Phone The Polycom Desktop Connector application extends your keyboard and mouse functionality from your computer onto your phone. You can perform the following tasks using the application: •...
  • Page 121 Note: The PDC does not allow you to type Chinese characters into fields on your phone using the PinYin character entry method on your computer keyboard. Instead, copy and paste these Chinese characters from a computer document into the applicable phone fields using clipboard functions. Polycom, Inc.
  • Page 122 4. On the phone, enter text in your chosen language. The following graphic shows Russian characters entered on a VVX phone. Tip: To change your keyboard language back to the original, press the keyboard shortcut Left Alt + Left Shift to toggle your keyboard language. Polycom, Inc.

  • Page 123: Connecting To Skype For Business On Your Phone Using Better Together Over Ethernet

    Skype for Business client. You can also use BToE to sign in to your phone using your Skype for Business credentials. In order to use BToE, you need to download and install the Polycom BToE Connector application. Related Links...

  • Page 124: Pairing Your Phone With Your Computer

    BToE feature settings and pair your phone from the menu. Before you can begin using BToE, you must pair your Polycom phone with your computer. By default, your phone is set to pair with your computer automatically when Better Together over Ethernet is enabled and you connect your phone to your computer over Ethernet.
  • Page 125 Polycom VVX Phone is displayed in your list of audio devices in your Skype for Business client. When the same user account is signed in to the phone and the Skype for Business client, your computer and phone are paired and BToE is activated.

  • Page 126: Set Your Phone As Your Primary Audio Device

    Set Your Phone as Your Primary Audio Device Before you begin using the BToE feature, you need to ensure that your Polycom VVX phone is set as your primary audio device in your Skype for Business client on your computer.

  • Page 127: Use Btoe To Open The Web Configuration Utility

    Phone Accessories and Computer Applications 3. Click Polycom VVX Phone and click the drop-down arrow for Set Default. 4. Select Default Communication Device and click OK. Any audio from music or videos plays on your VVX phone and the PC Audio screen is displayed, as shown next.
  • Page 128 Note: If you want to route audio from media that uses the computer's speakers, such as web videos or media players, you must manually change the computer's default audio speaker device to use Polycom VVX Phone. Answer BToE Calls When you are signed in to the Skype for Business client and the connected phone with the same account, the way you answer calls is different than if the Skype for Business client and the connected phone were signed in with different accounts.

  • Page 129: Disable Btoe On Your Phone

    Navigate to Settings > Advanced > Administration Settings > BToE PC Pairing and press Disabled. BToE is disabled on your phone. Stop BToE on Your Computer When you stop the application, you can no longer use the BToE functions on your Polycom phone and computer. Procedure 1. Right-click in the system tray and select Exit.
  • Page 130 Phone Accessories and Computer Applications 2. Choose Yes to uninstall the Polycom BToE Connector. A dialog box showing the progress of the application uninstall is displayed. Polycom, Inc.

  • Page 131: Accessibility Features

    Polycom products include a number of features to accommodate hearing, vision, or mobility-impaired users. Features for Hearing-Impaired Users Polycom phones include many features that enable users with hearing impairments to use various features on the phone. The following table lists the accessibility features for hearing-impaired users.

  • Page 132: Features For Mobility-Impaired Users

    112 Icons and Status Indicators Features for Mobility-Impaired Users Polycom phones include features that enable users with mobility impairments to perform various functions on the phone. The following table lists the accessibility features for mobility-impaired users. Accessibility Features for Mobility-Impaired Users...

  • Page 133: Features For Vision-Impaired And Blind Users

    114 Features for Vision-Impaired and Blind Users Polycom phones include various features that enable users with visual impairments to use many of the features on the phone. The following table lists the accessibility features for visually-impaired and blind users.

  • Page 134: Maintaining Polycom ® Vvx ® Business Ip Phones

    ® ® Maintaining Polycom Business IP Phones Topics: • Investigate Warnings • Remove Warnings • Restart Your Phone • Update the Phone's Configuration • Test the Hardware ▪ Cleaning the Screen • View Software Details • Updating Your Skype for Business Phone Software When the phone is not operating properly, you can investigate or troubleshoot issues along with any other tasks your administrator may ask you to perform.

  • Page 135: Restart Your Phone

    ® ® Maintaining Polycom Business IP Phones Restart Your Phone Your system administrator may ask you to restart the phone if it malfunctions or to assist in troubleshooting. Caution: Before you restart the phone, contact your system administrator. If the phone is malfunctioning, you may be able to restore normal operation without restarting it.

  • Page 136: Cleaning The Screen

    ® ® Maintaining Polycom Business IP Phones • Display Diagnostics • Brightness Diagnostics • LED Diagnostics • Keypad Diagnostics Cleaning the Screen The phone screens require minor maintenance, but you may need to clean the screen periodically. Use a clean, dry, microfiber cloth—the kind you would use to clean glass surfaces—to wipe the screen.

  • Page 137: Update Skype For Business Software Later

    ® ® Maintaining Polycom Business IP Phones Update Skype for Business Software Later If you do not want to update your phone software when prompted, you can choose to cancel the prompt and update the software at a later time. You can press the Dev Updt soft key at any time to update the phone's software.

  • Page 138: Troubleshooting

    Reset the Phone to Factory Defaults ▪ Using an Approved Power Source If you are having issues with your Polycom phone, you can try the troubleshooting options and solutions in the following topics to resolve certain issues. Speakerphone If your speakerphone doesn't work, your system administrator may have disabled it. If this is the case, a message displays after you press the speakerphone key informing you that Handsfree mode is disabled.

  • Page 139: Check The Status Of The Calendar

    89 Open the Calendar on page 89 Polycom Desktop Connector If you encounter any issues using the Polycom Desktop Connector (PDC), see the following table for possible solutions to common problems. Common PDC Problems and Solutions Issue Corrective Action...

  • Page 140: Troubleshoot Audio And Echo Issues

    USB devices supported on Polycom phones. Better Together over Ethernet Use the following solutions as a guide to resolve certain issues that might arise while installing the Polycom BToE Connector or pairing your devices. Polycom, Inc.

  • Page 141: Troubleshoot Polycom Btoe Connector Installation

    1. Navigate to Start > Control Panel > System and Security > Windows Firewall > Allow a program through Windows Firewall. 2. Click Change Settings. 3. Search for Polycom BToE Connector in the list of applications and click the check boxes for Domain, Home/Work, and Public networks. Polycom, Inc.

  • Page 142: Troubleshoot Polycom Btoe Connector With A Usb Audio Device

    2. Right-click the BToE Connector application icon in the system tray and select Exit. 3. Click the Polycom BToE Connector application desktop icon to start the application. Regenerate a Pairing Code for Manual BToE Pairing If you cannot clearly read the pairing code for manually pairing your phone with your computer using Better Together over Ethernet, you can regenerate a code that is easier to read.

  • Page 143: Set Log Levels

    The log files are uploaded to the server and your system administrator can access the logs to determine any issues with your phone. Reset the Phone to Factory Defaults You can access the phone reset option without the need for entering the Administrator's password. Polycom, Inc.

  • Page 144: Using An Approved Power Source

    If you connect the wrong power supply to your phone, such as the power supply for a different or older Polycom phone, it could damage the phone, the phone will not function as expected, and it can void your warranty.

This manual is also suitable for:

Vvx 250Vvx 350Vvx 450

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