Business Voice Continuity; Call Forwarding Not Reachable - Polycom Business VoiceEdge User Manual

Business Voice Continuity

Business VoiceEdge has many user-level features that ensure Business Continuity . Technical Administrators
may want to ensure that users understand these features and how they may impact a broader Business
Continuity plan .

Call Forwarding Not Reachable

There are several features that ensure your business voice continuity . The most important of these features
is Call Forwarding Not Reachable . With Call Forwarding Not Reachable, your incoming phone calls are
automatically routed to a pre-determined destination in the event of power outages, broadband outages,
device outages or natural disasters causing outages . No human intervention is needed . The service is set up
during the provisioning of your VoiceEdge service . However, users can change the settings at any time .
Note:
The forwarding phone number must be permitted by your outgoing calling plan .
You can activate or change the phone number for this feature at Business VoiceEdge Online, or by using
Feature Access Codes on your device .
5 . After entering the telephone number for Call Forwarding Not Reachable, click "OK" to save and exit this
screen .
6 . Call Forwarding Not Reachable has now been updated . All incoming calls will be routed to the number you
entered if your phone device should become unreachable .
Feature Access Code activation of Call Forwarding Not Reachable:
1 . Lift the receiver and listen for the dial tone .
2 . Press
3 . A menu of options will guide you in managing this feature . The prompts will enable you to activate and
deactivate the feature as well as add and delete the numbers on your list .
To deactivate Call Forwarding Not Reachable:
1 . Lift the receiver and listen for the dial tone .
2 . Press
3 . When prompted, press to turn the feature off .
Note:
When entering the "forward to" number, remember to dial 1 and/or the area code before the number if it's necessary to place the
call . When creating your list, enter the area code plus the 7-digit number for both local and long-distance numbers .
Business Voice Continuity
.
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Business VoiceEdge Online activation of Call
Forwarding Not Reachable:
1 . Click "Incoming Calls" on the upper, left-hand side of
your screen .
2 . Click "Call Forwarding Not Reachable" to access the
customization screen for this feature .
3 . The default setting for Call Forwarding Not Reachable
is "Off" . Click the "On" button to activate the feature .
4 . Next, enter the telephone number that you want calls
routed to in the case of your business line not being
reachable . This could be a cell phone, a home phone or
an alternate business location .
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