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IP Phone Information
Your Business VoiceEdge IP phone has many capabilities . To view the different models, capabilities, data
sheets, videos, quick reference guides and end-user training, please visit
getstarted . If you want to upgrade your device, please call 800-472-4176 .
Headsets: Comcast does not offer headsets for cordless capability, but your VoiceEdge IP device is
compatible with many headset options . Please reference materials offered by Polycom to learn more about
compatible headsets at www.polycom.com .
911 Emergency Calls
In most major cities, emergency police, fire and medical services can be reached by dialing 911 . Enhanced
911 (E911) automatically provides the emergency service with your telephone number and location when
you dial 911 from your business phone . Remember, dial
Note:
Comcast Business VoiceEdge service may have E911 limitations specified below:
• In order for your 911 calls to be properly directed to emergency services, Comcast must have your correct service address . If
you move Comcast Business VoiceEdge service to a different address without Comcast approval, 911 calls may be directed to
the wrong emergency authority, may transmit the wrong address and/or Comcast Business VoiceEdge service (including 911)
may fail altogether .
• Comcast needs a correct service address to deliver your proper location information to a 911 operator . If you move Comcast
provided equipment to a different address, call Comcast at 800-472-4176 .
• Comcast Business VoiceEdge uses the electrical power and Internet access in your office . You may not be able to make
911 calls if there is a power outage, Comcast experiences network or other technical problems, or your Internet service is
suspended . When a 911 call is placed, you may need to instruct the operator of your location .
• Prior to changing your address or moving your service, or if you have any 911-related questions, please call your Business
Customer Support Center . Comcast will need several business days to update your new service address in the E911 system .
E911 service is also available with Extension Only Lines .
Toll Free Service
Can help you generate more calls and more business opportunity . Toll Free Service can help you
expand your business by enabling your customers to place orders via a toll free number . Many customers
include their toll free numbers on their website, as it makes them easier to do business with . A Comcast
Business Toll Free line for your company is as fast and easy as a toll free call to your Business Customer
Support Team at 800-472-4176 .
More Services
business.comcast.com/
immediately in case of any emergency .
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