Quick Start: Voiceedge Common Advanced Features; Downloading The Telephony Toolbar; Activating Your Telephony Toolbar - Polycom Business VoiceEdge User Manual

Quick Start: VoiceEdge Common Advanced Features

Business VoiceEdge has many advanced features that can help enhance your productivity and this section will
guide you through using the most common features .
Most of these features are set up and accessed through the Telephony Toolbar or the portal . You will find
reference to activating features in either place .

Downloading the Telephony Toolbar

The Telephony Toolbar is a tool that gives you quick access to many of your Business VoiceEdge functions
and features . The Toolbar is available through an online download and installs to your browser and Microsoft
Outlook , Internet Explorer
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our Telephony Toolbar Installation Wizard . Follow the instructions below to access and download your toolbar .
Note:
The Telephony Toolbar is a PC-only application . Please refer to page 23 for minimum PC requirements .
1 . Go to business.comcast.com/getstarted .
2 . Find the Telephony Toolbar Download area and click on the words "Click here" .
3 . The Telephony Toolbar Installation Wizard will pop up in a new screen .
4 . Follow the instructions in the Wizard .
5 . Once the installation process starts, you may need to exit out of any open browsers and Microsoft Outlook .
After you have installed the Telephony Toolbar you will notice a new toolbar in your browser, as pictured below .

Activating Your Telephony Toolbar

Once the Telephony Toolbar has been installed, you will need to activate it for the first time:
1 . Click the button . This is the Options menu .
2 . On the left hand side of the screen click on "General" .
3 . Make sure that the Check Box is checked for the Auto Login .
4 . On the left hand side of the screen click on "Account" .
5 . Enter your username which is your 10 digit number (no dashes, no spaces) .
6 . Enter the Password that is given to you in the Welcome Letter .
Note:
The Welcome email is sent to the point of contact on the account . Please check with your internal point of contact or call our 24x7
care team at 800-472-4176 .
7 . Select boxes for "Save User Name" and "Save Password" .
8 . On the left hand side of the screen select "Connection" .
9 . Enter the Host Address: hdvdmstoolbar.onvoip.net .
10 . Enter Host Port number: 2208 .
11 . Click "OK" .
The buttons on the Telephony Toolbar will no longer be gray and will light up . To view a short video outlining
these steps, please visit business.comcast.com/getstarted .
Quick Start
or Mozilla Firefox . Downloading the Telephony Toolbar is quick and easy with
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