Group Services: Auto Attendant; Group Services: Hunt Group - Polycom VVX 300 Series User Manual

First Communications Cloud IP PBX User Guide (Polycom)

Group Services: Auto Attendant

*Adjust time zones
*Add personal greeting
*Adjust call flow and greeting for different hours (Business, After, Holiday)
*Map key codes with (actions) "where you like to route calls (to a specific user or hunt
group)

Group Services: Hunt Group

*Name description of you want the HUNT GROUP to display in the group
*No answer settings allows you to manipulate how many rings before transfer to next agent or
forward to a number
*Group Policy – change your routing sequence in your hunt group for your assigned users.
*Users – allows you to search all users in your group and add these users to your Hunt Group or
remove users.
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