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Do Not Disturb
When the Do Not Disturb service is activated, all calls are processed as if your line is busy and cannot receive
calls . Your incoming calls will go directly to your mailbox .
Note:
If your line is on Do Not Disturb, Hunt Group will automatically skip over your line to the next available one .
To activate/deactivate Do Not Disturb from your phone:
Dial
to activate and
announcement before you hang up . If you have a Polycom 560 or 670 phone, you may also use the Do Not
Disturb button to quickly activate/deactivate this feature .
To activate/deactivate Do Not Disturb online:
1 . From the Main Navigation Page, click "Incoming Calls" .
2 . From the Incoming Calls Page, click "Do Not Disturb" .
3 . Click to toggle "On" or "Off" . Click the checkbox if you want to hear a splash ring on your phone to remind
you that the feature is active, then click "Apply" . Or, you can toggle Do Not Disturb on or off by using the
button on the Telephony Toolbar .
Note:
Your phone will not ring until you deactivate Do Not Disturb .
Extension Dialing
Extension dialing speeds intra-office communications and several of the Business VoiceEdge features you
will use are enabled by extension dialing . An extension is designated as the last four to six digits of any phone
number in your account group . Your organization will have selected whether extensions are 4, 5 or 6 digits .
To place an intra-office extension call, dial the last four digits of the phone number you wish to reach . Some
customers may have selected five or six digit dialing options, if this is the case, dial the appropriate quantity of
digits for intra-office calling .
Extensions — Standard Seat
A Standard seat is a voice line without a 10-digit telephone number . Instead, it has an extension number
that can be called from within the customer group, and is reached from the outside world through an Auto
Attendant or Hunt Group (see Auto Attendant, page 48 or Hunt Group, page 49) .
A Standard seat includes the following services: Calling Line Identification, Call Transfer, Call Waiting and
E911 Support . A 10-digit number and a voicemail box can be added to a Standard seat as an a la carte item .
Selective Call Acceptance
You are working against a deadline and do not want to be distracted with incoming calls, but you are waiting
for specific people to call you . Selective Call Acceptance enables you to designate certain phone numbers and
other criteria which will allow the calls you want to come through . All other calls are blocked and the caller is
informed that you are not taking calls at this time .
To set up Selective Call Acceptance:
1 . From the left-hand side of the Main Navigation Page, select "Incoming Calls" .
2 . Click "Selective Call Acceptance", then click "Add" .
3 . Enter a title to describe the specific criteria .
4 . Enter the timeframe .
5 . Enter up to 12 specific phone numbers .
6 . When you are certain all the information is correct, click "OK" .
End User
to deactivate . The system will play a confirmation
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