Greetings - Polycom Business VoiceEdge User Manual

To be notified via email that new voicemail is waiting:
1 . From the Messaging Page, select "Voice Management" .
2 . Check the box for "Notify me by email of the new message at this address" .
3 . In the text box, enter the email address .
4 . Click "Apply" .
To allow the caller to transfer from voicemail to an operator:
1 . From the Messaging Page, select "Voice Management" .
2 . Check the box for "Transfer on 0 to phone number" .
3 . In the text box, enter the phone number .
4 . Click "Apply" .
5 . Remember to change your voicemail greeting to tell callers that they can press
you have designated as the operator (this could also be used to reach you on your cell phone) .

Greetings

The platform also allows you to upload personal WAV files as greetings to use when people reach your voice
messaging box . You may provide up to three alternate no answer recordings, although you can access only
one of these greetings at a time .
To upload a no answer greeting:
1 . From the Messaging Page, select "Greetings" .
2 . If you want callers to hear a standard greeting, select "System Greeting" .
3 . To have callers hear your personalized greeting, select "Unavailable Greeting" .
4 . Type the name of the WAV file with your message or use the "Browse" button to locate the file .
5 . Click "Apply", then click "OK" to save and return to the previous page .
To upload a busy greeting:
1 . From the Messaging Page, select "Greetings" .
2 . If you want callers to hear a standard greeting, select "System Greeting" .
3 . To have callers hear your personalized greeting, select "Personal Greeting" .
4 . Type the name of the WAV file with your message or use the "Browse" button to locate the file .
5 . Click "Apply" .
Note:
To create a WAV file using your PC requires specific settings in Windows Sound Editor . The file must be saved using uLaw 8-bit
mono settings . To record your greetings please refer to the instructions on page 7 and 13 . The maximum greeting length is five
minutes .
End User
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