Reception Console Overview; Managing Calls With Reception Console; System Requirements - Polycom Business VoiceEdge User Manual

Reception Console Overview

1
4
6
7
The Reception Console interface contains the following work areas:
1 . Switchboard panel
2 . Company Notes and Profile area
3 . Queue panel
4 . Contact Directory panel
5 . Alphabetical Index filter
6 . Options panel
7 . Control panel

Managing Calls with Reception Console

You manage calls using a combination of the panels in a top to bottom workflow style . You should be able to
distribute calls using this workflow for most of the common activities .
For more information about the user interface please see the full Receptionist Console User Guide at
business.comcast.com/getstarted .

System Requirements

Processor
Memory
Hard Disk Space
Additional
Recommendations
Software Requirements
End User
Minimum: Pentium 3
®
Minimum: 512 MB of RAM
60MB
Video graphics card with minimum of 8 MB of RAM
Super VGA monitor (15 inches or larger)
800 x 600 screen resolution minimum
Windows 2000 with SP4 (or higher), Windows XP, or Windows Vista
Sun Microsystems 32-bit Java Runtime Edition, Version 6 Update 23, or later
Outlook 2000 SP3, 2002/XP SP2, 2003, 2007 (required for Outlook contact directory)
Microsoft Excel (Optional)
Flash Player 9 Runtime (ActiveX Control)
2
1 .2 GHz or higher or compatible CPU
3
5
45