Listening To Voicemail; Call Transfer; 3-Way Calling - Polycom Business VoiceEdge User Manual

Listening to Voicemail

When a voicemail has been recorded, your phone will alert you by flashing the red messages light .
To listen to your voicemail:
1 . Push the "Messages" button on your phone .
2 . When prompted enter your passcode and press the key .
3 . Follow the prompts to listen to your messages .
To access your voicemail while you are away from your desk phone:
1 . Dial your office telephone number .
2 . When your personal greeting starts, press the key .
3 . Enter your passcode when prompted .
If you are a Unified Communications user, voicemail to email will be activated so that you will receive a copy
of your voicemail delivered to your email in a . w av format file . You can then listen to this voicemail on your
smartphone or wherever you check email .

Call Transfer

Business VoiceEdge allows users to quickly and easily transfer callers to the appropriate party . Users have the
option to blind transfer or transfer with a consultation . Blind transfers send the caller to a coworker without
knowledge of the call, while a consultative transfer allows the coworker to talk with the destination party prior
to transferring the call .
To blind transfer a call to another team member or to an off-site facility:
1 . Press the "Transfer" button on your phone .
2 . Dial the phone number or extension of the destination party .
3 . Press the "Transfer" button again .
To transfer with consultation:
1 . Press the "Transfer" button on your phone .
2 . Dial the phone number of the destination party .
3 . When the second party answers, you will be speaking privately .
4 . When you are ready to connect all parties press the "Transfer" button once again .
5 . Hang up . The transfer will be complete .

3-Way Calling

Often it's more efficient to get your colleagues or clients on the phone at the same time . 3-Way Calling makes
it easy for multiple parties to collaborate on a call .
To connect a three-party conference:
1 . Connect to the first party .
2 . Press the "Conference" button on your phone .
3 . Dial the second party .
4 . When the second party answers press the "Conference" button again .
Quick Start 8