Alternate Numbers; Call Forwarding Always - Polycom Business VoiceEdge User Manual

Alternate Numbers

Alternate Numbers allows you to have up to ten alternate phone numbers or extensions assigned, in addition
to your main phone number . A user can be reached (receive an inbound call) through any of the phone
numbers . The first number is the main or primary phone number, while the additional ten numbers are the
user's alternate or secondary phone numbers . Each alternate phone number can be a direct inward dialing
number (DID) or an extension . Outbound calls use the main number only .
For each alternate number, the user can associate one of four ring patterns . All calls to the main number result
in the normal ring pattern . Calls to the alternate numbers result in a distinctive ring pattern that corresponds to
the number that was used .
If a user is busy (and Call Waiting is enabled) an incoming call to the main number results in the usual call
waiting tone, while an incoming call to any of the alternate numbers results in a distinctive call waiting tone .
Business VoiceEdge Customer Care can provision or update an Alternate Number . Once provisioned, you can
see any Alternate Numbers provisioned to your main line on the Online Portal .

Call Forwarding Always

Call Forwarding Always enables you to forward ALL of your incoming calls .
To activate Call Forwarding Always from your phone:
1 . Lift the receiver and listen for the dial tone .
2 . Press
3 . Dial the number to which your calls will be forwarded . You will hear a voice prompt confirmation .
4 . If you want to change the "forward to" number, repeat steps 1 through 3 .
To deactivate Call Forwarding Always from your phone:
1 . Lift the receiver and listen for the dial tone .
2 . Press
Note:
While Call Forwarding Always is active, you will hear a splash ring on your phone to remind you that the feature is active . You will
not be able to answer any calls on your line while Call Forwarding Always is active . To resume receiving calls on your business
line, cancel Call Forwarding Always . If you have Be Anywhere enabled, be sure to DISABLE Remote Office and/or Call Forwarding
Always for the duration, as it will have a service interaction and not work as expected .
To activate/deactivate Call Forwarding Always online:
1 . From the Main Navigation Page, click "Incoming Calls" .
2 . Click "Call Forwarding Always" .
3 . Input the "forward to" number and select a splash ring reminder option .
4 . Select "On" to activate Call Forwarding of ALL calls, or "Off" to deactivate Call Forwarding .
5 . Click "Apply" .
End User
and wait for the voice prompts .
. Call Forwarding Always is now turned off .
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