Analog Stations; Caller Id; Using Flash; Placing Calls - ESI -1000 User Manual

User's Guide

Analog stations

If your station has been installed as an analog station, it will be able to use only a standard-type telephone.
Because the phone isn't integrated to the phone system (like the ESI phones), its operation and capabilities will
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be different.
Note: The following ESI system features are not available to analog stations:
• Account codes.
• ACD agent or administrator features.
• Call forwarding.
• Call-forwarding/no-answer.
• Call recording.
• Caller ID key.
• DND.
• Esi-Dex.
• Exclusive hold.
• Overhead paging access (unless overhead paging is included in a paging zone).
• Redial from voice mail.
. . . as well as other optional features described in "Special keys" (page F.1).
Tip: To use a non-ESI cordless phone in conjunction with an ESI phone, program a programmable feature key (or
use CFWD) to easily forward calls to the cordless phone when out of your office. Have the Installer program
the cordless phone's station programming to forward unanswered calls to your ESI phone's mailbox.

Using FLASH

A flash-hook, or FLASH — a momentary break in the connection — is required to perform many of the station
operations below. You can generate a FLASH by momentarily depressing the hook switch (or, if your phone
is so equipped, press the special key on your phone).

Caller ID

If you subscribe to Caller ID from your telephone service provider, the Caller ID display will show an outside
caller's name and/or number.
such as UNAVAILABLE, PRIVATE, or NO DATA SENT.
On internal station-to-station calls, the Caller ID display will show the extension number as the calling number, and
the station name as the caller's name. On Esi-Link calls, the Caller ID display will show the location number and
extension as the calling number, and the remote location's station name and "short name"
Note: Caller ID will not display with call-waiting.

Placing calls

When you first lift the handset you will hear internal dial tone. Dial 9 (or 8 or 71–76) to access an outside line and
dial the number. To place an internal call, simply dial the extension number, department number, etc.
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If you're not sure about the installation of your station, contact your administrator.
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If you don't subscribe to Caller ID, the display will show (instead of the caller's name or number) which line is receiving the call.
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For example, the Installer might have programmed "DAL" as the short name for a remote location in Dallas.
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In some instances, the service provider can send only a general caller status —
J.1
Analog stations
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as the caller's name.